Sprint replacing Touch Pro with Touch Pro 2!

[lostcausnjtown]

I am gonna go the ecare route in the morning

[neudof]

The moral of the story is it that it will all depend on who you talk to. If you are not getting the response you want, ask to talk to their supervisor. If that is not working, ask to talk to the manager. They are in a customer service industry, and will do as little as possible to keep you happy and not loose money. Stick to your guns and don't tuck your tail and go home if you are not happy with the fist answer they give you.

[99accordv6]

Originally Posted by neudof

The moral of the story is it that it will all depend on who you talk to. If you are not getting the response you want, ask to talk to their supervisor. If that is not working, ask to talk to the manager. They are in a customer service industry, and will do as little as possible to keep you happy and not loose money. Stick to your guns and don't tuck your tail and go home if you are not happy with the fist answer they give you.

Exactly what alot of people should do. Don't give up at all. And don't call in 3 times a day Mon-Fri. Call here and there because the more you act like a poophead the more they will write notes onto your account. That's the first thing you see when you log onto someones account, their notes history.

[neudof]

Originally Posted by 99accordv6

Exactly what alot of people should do. Don't give up at all. And don't call in 3 times a day Mon-Fri. Call here and there because the more you act like a poophead the more they will write notes onto your account. That's the first thing you see when you log onto someones account, their notes history.

Right on!
Anyone can throw a fit and be a jerk to try to get what they want, it probably will not get you anywhere, but anyone can do it.

Just sharing my experience...

I went to a repair center yesterday for a busted USB - the device will charge, but data is completely dead [no PC connectivity]. I read this thread, but didn't really want to get my hopes up - I just couldn't see a company giving me a brand new $600 phone to replace my used phone, when the policy clearly calls for refurbs, but whatever...maybe I'd get lucky.

I explained the issue to the rep who was cool as hell. He ran some tests to confirm the USB was in fact dead...and it was [it stopped working last Friday]. He said "let's save some time here and just order you a replacement". I was into it...I need the phone for business and have travelling coming up this weekend, so fast was good.

When he went into the system to check the stock at the warehouse for the TP replacement, he said "Oh, wait, we have some options"...and he was visibly reading through a short list. I made a joke about Sprint trying to push a combination of three Nokia's on me to match the capability of my phone, but he said no there are some decent phones...oh, and a TP2! Excited, I asked him to get me the TP2...which, as many reported, was on back order. I imagine the option is grayed out for them or something. I mean, the guy offered up all of the information, so I couldn't imagine he'd be trying to "hold out" on me...again, he was super cool.

My guess is the folks getting new TP2s are "lucky"...the reps either hooked it up, or made a verbal committment they can't really deliver on [yet]. My options were to keep my busted phone and keep checking back to see when they came into stock, or just get my device replaced tomorrow.

I decided to just get a replacement TP. Honestly, if it breaks again, maybe they'l have the TP2s at the warehouse. Overall, I just wanted to share the experience...the dude was cool, I offered NO information...he was very forthcoming with what my options were and I was in and out of the store in 20 minutes. So, the system obviously informs them they can chose from a list of devices to replace the TP...but it's dependent on that device's availability.

[chronster]

You morons are driving me nuts. The more I read, the more I see how slimy you guys are. I just did a search for Sprint ASC, and you know what the 6th link down was? http://forum.ppcgeeks.com/showthread.php?t=53327. "Upgrade To Touch Pro Free!!"

So this isn't new. This is what you guys do. You buy a phone, use it for about a year, then when a new one comes out, you start to mope and complain and COME UP with reasons for why you don't like yesteryear's best. That's how you justify scamming Sprint out of a new phone.

So now what? NOW THE WAREHOUSE IS OUT OF STOCK. GEE, DIDN'T SEE THAT ONE COMING. So because a bunch of cry babies want the latest and greatest, people with actual problems will need to wait longer, be without a phone, or downgrade.

So I'll see all of you next year, when suddenly the TP2 is a piece of junk that breaks all of the time, and you deserve the Leo!

[Jocelyn84]

Originally Posted by chronster

You morons are driving me nuts. The more I read, the more I see how slimy you guys are. I just did a search for Sprint ASC, and you know what the 6th link down was? http://forum.ppcgeeks.com/showthread.php?t=53327. "Upgrade To Touch Pro Free!!"

So this isn't new. This is what you guys do. You buy a phone, use it for about a year, then when a new one comes out, you start to mope and complain and COME UP with reasons for why you don't like yesteryear's best. That's how you justify scamming Sprint out of a new phone.

So now what? NOW THE WAREHOUSE IS OUT OF STOCK. GEE, DIDN'T SEE THAT ONE COMING. So because a bunch of cry babies want the latest and greatest, people with actual problems will need to wait longer, be without a phone, or downgrade.

So I'll see all of you next year, when suddenly the TP2 is a piece of junk that breaks all of the time, and you deserve the Leo!

Not everyone's in love with the corporatocracy we live in and this is how I got my Diamond last year.

Edit: Free Diamond

[hyakku]

Originally Posted by chronster

You morons are driving me nuts. The more I read, the more I see how slimy you guys are. I just did a search for Sprint ASC, and you know what the 6th link down was? http://forum.ppcgeeks.com/showthread.php?t=53327. "Upgrade To Touch Pro Free!!"

So this isn't new. This is what you guys do. You buy a phone, use it for about a year, then when a new one comes out, you start to mope and complain and COME UP with reasons for why you don't like yesteryear's best. That's how you justify scamming Sprint out of a new phone.

So now what? NOW THE WAREHOUSE IS OUT OF STOCK. GEE, DIDN'T SEE THAT ONE COMING. So because a bunch of cry babies want the latest and greatest, people with actual problems will need to wait longer, be without a phone, or downgrade.

So I'll see all of you next year, when suddenly the TP2 is a piece of junk that breaks all of the time, and you deserve the Leo!

are you stupid? Both the mogul and touch pro were admitted by the sellers to have innate difficulties, but we're the morons for not wanting to waste $600+? Shut up and come back when you're actually thinking, I'm going on my fifth touch pro, the newest one i got a month and a half ago and the keyboards broken twice. Why the **** would I sit down and take it like a good little boy?

[chronster]

Originally Posted by hyakku

are you stupid? Both the mogul and touch pro were admitted by the sellers to have innate difficulties, but we're the morons for not wanting to waste $600+? Shut up and come back when you're actually thinking, I'm going on my fifth touch pro, the newest one i got a month and a half ago and the keyboards broken twice. Why the **** would I sit down and take it like a good little boy?

Well, that was a well thought comment, not stupid or anything. <edited for argument prevention>

If you read my comment, you'd see who I was addressing. If you've had 5 touch pro's, by all means, you're the type who should be getting the TP2 as a free replacement. There are people like me, however, who've had no problems. Suddenly they are coming up with reasons to justify stealing. These people are actually hurting YOU and people like you, because now you have to wait since it's out of stock.

[hyakku]

Originally Posted by chronster

Well, that was a well thought comment, not stupid or anything. <edited for argument prevention>

If you read my comment, you'd see who I was addressing. If you've had 5 touch pro's, by all means, you're the type who should be getting the TP2 as a free replacement. There are people like me, however, who've had no problems. Suddenly they are coming up with reasons to justify stealing. These people are actually hurting YOU and people like you, because now you have to wait since it's out of stock.

Wanna apologize mate, read that completely wrong and I've been stressed over this for the past few days. Definitely my bad mate.

However, you are right, I wouldn't continue to buy it had I not been in a contract with good rates (the old SERO) that I didn't want to be charged $200 for. Also, the phones potentials are amazing, but they just keep having weird inherent flaws (the slider on my mogul popped out and I went through a one month battle proving to sprint that it was impossible that I had done it without literally yanking the phone apart, but besides that the mogul was solid. The TP had great potential but my chrome chipped a hole in the first one, keyboard failed on second, chrome chipped again on third but I had to asurion that one because it cracked from a drop on the way there -_-, and this fourth one is back onto keyboard issues for the second time). I'm hoping if I ever get another phone I just want it to have the exact same features and everything, but just to work.

Again though man, that was completely my fault and sorry about that.