Sprint replacing Touch Pro with Touch Pro 2! - Page 47

solewoman · #1 (**permalink**) 10-13-2009, 08:03 AM

i have had no luck. i went to the store in dc...(3rd party which winded up being a repair store.) they said i could get a snap or a bb. i was just like gimme my phone back. tried to call...they still wouldnt budge. even spoke to retentions. i read about the alexandria store...i was gonna try tysons today. the advanced exchange website is down also. i keep trying there to see if they are swapping them out. my phone is all bad...this will be the 3rd one fml

varaff · #2 (**permalink**) 10-13-2009, 11:54 AM

Quote:

Originally Posted by solewoman

i have had no luck. i went to the store in dc...(3rd party which winded up being a repair store.) they said i could get a snap or a bb. i was just like gimme my phone back. tried to call...they still wouldnt budge. even spoke to retentions. i read about the alexandria store...i was gonna try tysons today. the advanced exchange website is down also. i keep trying there to see if they are swapping them out. my phone is all bad...this will be the 3rd one fml

Good luck... I've been trying and I don't see it happening anytime soon.
Tysons, No way... you have a better chance of getting one over the phone.

solewoman · #3 (**permalink**) 10-13-2009, 11:58 AM

Quote:

Originally Posted by varaff

Good luck... I've been trying and I don't see it happening anytime soon.
Tysons, No way... you have a better chance of getting one over the phone.

why do you say that?

varaff · #4 (**permalink**) 10-13-2009, 12:03 PM

Quote:

Originally Posted by solewoman

why do you say that?

I've always had better luck working with people on the phone then the folks at the tyson store. If you do get a touch pro 2, please PM me and let me know how you convinced them.

Thanks.

gostars9 · #5 (**permalink**) 10-13-2009, 12:19 PM

Anyone know if the TP2's are back in stock? I tried on friday and got shot down. I was waiting until they were no longer back ordered before I tried again.

**Boo Boo** · #6 (**permalink**) 10-13-2009, 12:55 PM

if they don't get their way they start bad mouthing sprint

popasmurfn25 · #7 (**permalink**) 10-13-2009, 04:32 PM

Quote:

Originally Posted by Boo Boo

if they don't get their way they start bad mouthing sprint

Damn Skippy

skeptikal · #8 (**permalink**) 10-13-2009, 04:50 PM

Quote:Originally Posted by Boo Boo

if they don't get their way they start bad mouthing sprint

Quote:

Originally Posted by popasmurfn25

Damn Skippy

I would say that doesn't make any sense take out of context but it was actually never in context

mcox710 · #9 (**permalink**) 10-13-2009, 01:14 PM

I tried to get a TP2 or Tour for my broke *** TP yesterday(the keyboard is legitimately broken), brought that memo in and everything and they said "the computer" would only let me select between a Curve and a Treo Pro because they were the only things in stock. Oh well, I have a feeling the next TP will break before my year is up.

kcgent4u · #10 (**permalink**) 10-13-2009, 01:20 PM

I just returned from the corporate store/repair center in downtown KC. At first the repair tech said because I didn't have enough "trouble tickets" on my phone now that they'd repair it by replacing the keyboard, but since he was OOS on the parts they'd just order another TP1 (refurb) for a replacement. I said I don't want a refurd as a replacement for a new phone, can I talk to a manager? The tech came back after about 5 min and said "good news.. we can go ahead and replace it with a different phone". So he named off several BB and then the HTC Snap. I said "doesnt HTC have a new Touch Pro?" and the tech said "yeh, theres the TP2 as well; however my screen isnt showing the TP2 as an available replacement right now" and he showed me the screen. The Sprint Warehouse Inventory column had "no" for the TP2. So the tech said he'd watch the inventory and if/when the TP2 became available he'd call.