Sprint replacing Touch Pro with Touch Pro 2!

[Dr.8820]

Originally Posted by marlboro_greens

yeah see...now my options are done with.

your other post said you were missing half the case. you can always file an insurance claim, seeing that it would be considered physical damage.

[abrigham]

Originally Posted by marlboro_greens

yeah see...now my options are done with.

Not necessarily. If you have more than one store in your area, you can try a different store. If you don't then you could always try *2. It seems the ones that have had success are the ones that have been persistent, yet professional, and "played dumb" regarding what other phones were available that match the specs/abilities of the TP1.

[cnix303]

Just received my touch pro 2 today in store, Denver, DTC service center. I told them the keyboard crapped out on my first replacement. The lady asked me if I would mind a different phone, and I said I prefer windows mobile, and boom she gave me a pro 2, took 10 minutes. I went to chat online though and asked and complained that tech support couldn't help me and they made notes, AND I told her I need something ASAP as I will be travelling soon...it worked, couldn't believe it. I love this phone!

[mulhiny]

After many phone calls and trips to different stores I finally have a TP2 on order. Today was very different that all the other trips. I walked in to the Corp Store, handed them my phone and 10 min later they ordered my replacement. This was my 3rd Touch Pro this month and was offering the typical issues.

[shatner]

Originally Posted by Arterion

WOO! Grats on the TP2 shatner! I went to some stores in the Nashville area to no avail, too. What a bunch of D-bags. I just got TP #5 today, and it's still got an issue. I am supposed to get a call back Monday night from Jamie, a manager with Adv. Tech support. I dunno if she'll call. But I think she will, her rep did, and she had a great disposition and sense of humor.

Art, THANKS and I wish you all the luck you can get.

Believe me if I could point you in a helpful direction I most certainly would but you got the gist of what to do now and I think you are hitting on a good vein so keep that CSR line open.

I just keep stressing to CSRs that I was disappointed with spending good money on their flagship phone rather than switching to iPhone and then made to feel guilty that I had 5 replacements! I mentioned how I drove the 88 miles round trip numerous times to visit the corporate service location to be treated poorly, even lied to, every time. (those guys over there dont care about anything but a sale and put little effort or care into even that I watched people leave pissed one after another at each visit)
Thankfully the escalations manager was sympathetic. He knew the value of keeping a customer. If this CSR fails, try again and only go the asurion route if you can be assured you can have sprint reimburse your account.

Let us know how it goes! And my suggestion is Cellular Concepts in M'Boro and Smyrna or Absolute Wireless at Vandy are the only stores worth troubling if you have further issues, the others proved to me why I will not ever return.

[GhettoBSD]

I'm telling you guys, we should do a class action law suit. When and where else would customers put up with this sort of treatment? Seriously?

[aven_soulgazer]

I was told in store that Sprint would reimburse me for going through Assurion. The CS I just talked to on the phone said he'd never heard of Sprint doing that.

I'm in the same situation for going to a corporate store, or any store with repair, the closest is 40 miles from me so telling me to go to a store every time is quite frustrating. I had to have at least 8 store replacements on my Vogue. I went Assurion and they sent me a Touch Pro and I got it Monday.

Right out of the box it was barely getting any reception. Where my vogue kept about 3-4 bars of EVDO, never 1x unless on the phone, and never roamed. I received the phone at work, went between one bar of EVDO, 1x, roaming, and then drop all signal. I got home I was getting one bar of EVDO, 1x and roaming. I called sprint and went through their steps. Hard reset the phone a couple of times, went into the ## menu and reset the data profile a couple of times. Redid the programming, set the roaming option to Sprint only, peaked at two bars after a call tonight. Lady told me to call back if it doesn't get any better.

Phone froze on me so I had to pop the battery. Phone didn't want to turn back on and had to remove and reinsert the battery a couple of times for it to come on. Then I was getting 0 bars but it says EVDO. I called back and the guy I talked to told me I had to call assurion, made notes and hung up. Turns out it was 5 minutes until they closed.

Called insurance and they said they could mail me a label and I'd send back the current phone and when they got it and processed it, they would send me another one. I double checked that it would be another Touch Pro and told them to make a note and I'd try the Sprint store as I use my phone for business and can't go a day without it, and definitely not a week or what not.

Guess I'll be heading to the store tomorrow. I just have a couple of questions.

One night, with a very important conversation, I had at least 10 dropped calls in 5 minutes. More of the night was spent calling back than actually talking. My old phone would drop a call every once in a while. Is there anything they can check with signal? I'll be going into a bigger town with better coverage, I'm afraid they'll tell me it is just fine.

It's only really overheated that one night that I had all the dropped calls. It gets warm but not that bad, but not sure how warm is acceptable or what is too hot. It does quit charging sometimes, I assume from heat.

It has completely frozen twice. It has turned itself off three times randomly when I've opened up the keyboard. It has turned itself off once in my pocket.

Sometimes when typing on the keyboard no text shows up. Not just lag, but nothing. I can let it sit and it never shows up. As soon as I close the keyboard though the text will show up.

I also get bad lag. The text messaging says I have texts even after reading them, have to cycle through them slowly on the touchflo screen for it to clear, sometimes sent messages are shown as unread texts. Sometimes the keys (like directional, home, back, talk, end) don't work without touching the screen first. Sometimes it's the opposite where I have to use the keys before the screen works for touch. Sometimes I click on the start menu and try to use the directional keys and it controls the touchflo that's behind the start menu. I used the enter/center button once and it started playing music after opening the programs menu. It confused me for a few moments.

I understand the unread texts is a common problem with the rom. I'm pretty sure everything in the last paragraph/run on is probably problems with the rom.

So my questions are, how much of that info should I tell them about? If they are random, unpredictable, sporadic things will they just tell me there is nothing they can do? This store knows me from all my issues with the Vogue/Touch so I'm not sure how they'll treat me with this phone.

Any suggestions? Thank you all

Edit: I started reading at the beginning, not sure how far I got, then started at the end going backwards and I'm on page 200 now. I just want a working smartphone that will work with my sero plan. So just wanting to know how to get them to fix it or replace it. I'd like the TP2 but a working TP would be fine too.

I also have not asked CS for a TP2 or even another TP I have merely asked for troubleshooting and the only one they bother with is the signal and ignore the other problems I tell them.

[neoshi]

You have better luck with Sprint it seems. The townhouse community I live in is built with cement and lots of steel. Reception inside my house can range from 3 bars to none. If I stand directly in front of my house, I get dropped calls and roaming.

Called Sprint to ask them for a solution, and they said there's nothing they could do and the reception is fine. I sent them pictures of my roaming and one to two bars and they ignored me.

My girl goes down the block, out of our community, into another community, and her reception is worse than here. I can barely hear her on calls between our house and the other place.

Your keyboard issue is a loose or broken ribbon cable. You may notice that it starts typing again if you smoosh the keyboard into the body. Time to ask for a new keyboard or new phone (my Sprint store knows to replace just the keyboard and tape down the ribbon cable).

The overheating and freezing may have to do with the older Sprint ROM before this most recent one. They gave me another TP and the problems all went away (freezing, crashing Opera, hot to the touch during charging, etc). Some of the issues are also Windows Mobile related, so a custom ROM would help. Otherwise, with a TP2, you're just looking at the same issues with a slightly less powerful phone that has a bigger screen.

[Dr.8820]

Originally Posted by radar369

EVERYBODY PAY ATTENTION:
What everybody in this thread who is still trying to get a TP2 needs to do is listen to what Dr.8820 is saying! Major points to this is................AND PLEASE LISTEN:

1)It doesn't matter which store you go to because its up to the store whether they want to do it or not...and most aren't gonna! So just go from store to store until you get one because that's exactly what I did!

2)Like Dr.8820 said, DON'T GO IN WITH A LIST OR DEMANDING A TP2 OR TALKING ABOUT A LIST! Even if they don't offer you one the best thing to do is to hit up another store! I've heard people on here say they went to 3rd party stores and got one but every 3rd party store I went to laughed at me...so by that experience alone I came to the conclusion that IT DOESN'T MATTER WHICH STORE YOU GO TO AS LONG AS YOU HIT AS MANY AS YOU CAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

3)Like Dr.8820 said, it depends on your status and phone condition!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!
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Status
=====================================
People who has had Sprint service for 5-10 years will get treated better than people who are still trying to finish their first 2 year contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!
=====================================
============
Phone Condition
=====================================
If you never had a replacement....or even had your phone serviced since you got it (whether it be 1 year or 1 day) than please don't expect it to happen! Not saying it's impossible for someone of the type to get one but it is HIGHLY UNLIKELY! Most reps told me I had to have 3 or more replacements before I was even offered a replacement model but the first time I went to get my phone serviced they offered me a replacement model........JUST NOT THE TP2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!
======================================

4)DON'T ASK FOR A TP2! Chances are if they don't offer the TP2 THEY WON'T! I went to a lot of stores asking for the TP2 after they named off the phones I could replace it with! They turned me down within seconds! Instead, put the emphasis on the TP you "want to get fixed!" Kindah like what Dr.8820 said, not necessarily acting like you don't want a TP2 but to act nonchalant about it, staying calm and non-suspicious!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

5)Don't call sprint because they won't do it for you over the phone unless its a dire situation (like some Saw type thing where your life depends on it............and maybe not even then) Asurion might, sprint will not (unless a dire situation, SAW 1 thru 6)!

6)Keyboard failure and overheating are the most common problems with the TP, so use that to your advantage......

........and last but not least:
Go as many times as you can, don't wait for a couple days and start again! These stores really don't know when they will be able to order these phones so it is kind of a random thing to go to a store and they have'em! Best bet is if they don't offer you a TP2 as a replacement model than take your phone back and go to another store (which is what I did)! Or you can have them order you another TP and take it to another store when you get it! I kindah got lucky because I stopped for like a week and when I went to get it repaired again that was the last time I had to go to a repair center because they finally offered me a TP2! Try not to go to the same store 2wice unless you went to all the stores you can go to! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!

I made the post this big 1)to get everyone who is still trying to get one attention, 2)because people keep asking the same questions and getting the same answers, 3)hoping it will take a whole page so it can be easy to find and 4)so people can at least know that no special words or phrases, memos nor getting mad at sprint just because they won't upgrade you to a TP2 even though its not mandatory for them to do so won't get you anywhere!!!!!!!!!!!!!!!!!!!!!!!

No questions need to be asked, just follow this post and you will see what I'm talking about!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thanks for reading this post too, I really do appreciate it because I want everyone trying to succeed!

P.S.-the average person who can read at a 6 grade level and has an I.Q. of at least 50 points can read the contents of this post within 5 minutes......I know........I'm one of those people! Take the test and see where you are!

bump!

[aven_soulgazer]

Less powerful? I thought it was rated the same speed but a newer processor.

My barracks in South Carolina were concrete and steel as well. I know that issue.

That was better luck with my old phone. My new phone has no luck really. Tech support has looked at the maps and all said that I should be getting better signal. Just wondering what the store will say.

I have the newest rom I believe, 2.01.651.6. I don't plan on flashing to third party roms any time soon. I did it with my vogue, could buy one cheap as replacement if needed. And as bad luck as I've had with phones, I don't want to have to take in one with another rom on it. Two of my vogues lost use of the usb port.

I only have two stores, each between 40 and 50 miles. Only one pops up for Austin when I put in my zip. I'll have to take a closer look at their map.

I'd actually read that while I was posting.