Sprint replacing Touch Pro with Touch Pro 2!

marlboro_greens · #1 (**permalink**) 12-11-2009, 12:34 PM

Quote:

Originally Posted by Dr.8820

from this statement, you missed everything said in this thread and that's why you didn't get one. i keep telling you guys and gals over and over to NOT go in talking about other people or a list. everytime you do, you will be denied.

yeah see...now my options are done with.

**Dr.8820** · #2 (**permalink**) 12-11-2009, 01:05 PM

Quote:

Originally Posted by marlboro_greens

yeah see...now my options are done with.

your other post said you were missing half the case. you can always file an insurance claim, seeing that it would be considered physical damage.

abrigham · #3 (**permalink**) 12-11-2009, 01:12 PM

Quote:

Originally Posted by marlboro_greens

yeah see...now my options are done with.

Not necessarily. If you have more than one store in your area, you can try a different store. If you don't then you could always try *2. It seems the ones that have had success are the ones that have been persistent, yet professional, and "played dumb" regarding what other phones were available that match the specs/abilities of the TP1.

cnix303 · #4 (**permalink**) 12-11-2009, 05:57 PM

Just received my touch pro 2 today in store, Denver, DTC service center. I told them the keyboard crapped out on my first replacement. The lady asked me if I would mind a different phone, and I said I prefer windows mobile, and boom she gave me a pro 2, took 10 minutes. I went to chat online though and asked and complained that tech support couldn't help me and they made notes, AND I told her I need something ASAP as I will be travelling soon...it worked, couldn't believe it. I love this phone!