Sprint replacing Touch Pro with Touch Pro 2!

[Arterion]

WOO! Grats on the TP2 shatner! I went to some stores in the Nashville area to no avail, too. What a bunch of D-bags. I just got TP #5 today, and it's still got an issue. I am supposed to get a call back Monday night from Jamie, a manager with Adv. Tech support. I dunno if she'll call. But I think she will, her rep did, and she had a great disposition and sense of humor.

[shatner]

Originally Posted by Arterion

WOO! Grats on the TP2 shatner! I went to some stores in the Nashville area to no avail, too. What a bunch of D-bags. I just got TP #5 today, and it's still got an issue. I am supposed to get a call back Monday night from Jamie, a manager with Adv. Tech support. I dunno if she'll call. But I think she will, her rep did, and she had a great disposition and sense of humor.

Art, THANKS and I wish you all the luck you can get.

Believe me if I could point you in a helpful direction I most certainly would but you got the gist of what to do now and I think you are hitting on a good vein so keep that CSR line open.

I just keep stressing to CSRs that I was disappointed with spending good money on their flagship phone rather than switching to iPhone and then made to feel guilty that I had 5 replacements! I mentioned how I drove the 88 miles round trip numerous times to visit the corporate service location to be treated poorly, even lied to, every time. (those guys over there dont care about anything but a sale and put little effort or care into even that I watched people leave pissed one after another at each visit)
Thankfully the escalations manager was sympathetic. He knew the value of keeping a customer. If this CSR fails, try again and only go the asurion route if you can be assured you can have sprint reimburse your account.

Let us know how it goes! And my suggestion is Cellular Concepts in M'Boro and Smyrna or Absolute Wireless at Vandy are the only stores worth troubling if you have further issues, the others proved to me why I will not ever return.

[GhettoBSD]

I'm telling you guys, we should do a class action law suit. When and where else would customers put up with this sort of treatment? Seriously?