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  #1 (permalink)  
Old 10-31-2009, 06:32 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:
Originally Posted by bradgordie View Post
10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."
..... fail...... seriously.....
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Old 10-31-2009, 07:49 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:
Originally Posted by bradgordie View Post
10/16/2009 03:40:52pm sprint agent: "what web site did you see where sprint was allowing people to change phone for the htc touch pro?"
10/16/2009 03:43:53pm me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. Some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55pm me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50pm me: "that is a link from one of the sites"
10/16/2009 03:46:58pm sprint agent: "i do apologize, unfortunately those site that you have received that information is not sprint site, i do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."
you fail
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Old 10-31-2009, 08:22 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:
Originally Posted by bradgordie View Post
10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."

I suppose the next step would be to throw a tantrum and bang your hands and feet cause its not fair. =D>
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Old 10-31-2009, 09:38 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

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Originally Posted by shatner View Post
I suppose the next step would be to throw a tantrum and bang your hands and feet cause its not fair. =D>
hopefully, everyone else reading this thread won't do anything dumb like telling sprint where they saw something. what's next, calling microsoft because a custom rom didn't work?
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Old 11-01-2009, 01:46 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

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Originally Posted by twe90kid View Post
anyone have luck with taking to tech on Sprint echat?
Yes, if you are like me and only have a cell phone then echat will work with you. I just have them speak with tech support for me due to getting constant disconnects/dropped calls when in the middle of speaking to them. They offered me the TP2 (along with a bunch of others, including the Tour) but it was backordered so I go back every couple days to ask if it is in stock yet. This is nice because you have an actual LOG of them offering it to you. Which might be beneficial if it is still out of stock and you want to try a store (bring a copy).

Be nice and let them know you appreciate them calling for you. And I am asking that everyone not do this if you do actually have another phone to use.

Last edited by Avareyne; 11-01-2009 at 01:50 PM.
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Old 11-01-2009, 02:43 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:
Originally Posted by Avareyne View Post
Yes, if you are like me and only have a cell phone then echat will work with you. I just have them speak with tech support for me due to getting constant disconnects/dropped calls when in the middle of speaking to them. They offered me the TP2 (along with a bunch of others, including the Tour) but it was backordered so I go back every couple days to ask if it is in stock yet. This is nice because you have an actual LOG of them offering it to you. Which might be beneficial if it is still out of stock and you want to try a store (bring a copy).

Be nice and let them know you appreciate them calling for you. And I am asking that everyone not do this if you do actually have another phone to use.
what exactly did you say to them that helped with your case? I have a receipt of the previous work order that they fixed my keyboard. but the keyboard is problematic again
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Old 11-01-2009, 10:25 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

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Originally Posted by twe90kid View Post
what exactly did you say to them that helped with your case? I have a receipt of the previous work order that they fixed my keyboard. but the keyboard is problematic again
Pretty much told the truth. Dropped calls and disconnections with tech support lead me to echat. They asked me what problems I was having with the phone, I told the truth, and mentioned I already had replacements of BNIB TP's. Problem with me getting to the store is no car, and I am in a town where I don't really know anyone, so they were helpful there. I have already conversed with my local store who also said on a 3-way phone call that my phone could and should be replaced with a different model, he recommended the TP2. I might stop by the store when I can get a ride again since my account is noted and see if they will order me one so I don't have to call Sprint daily.

Last edited by Avareyne; 11-01-2009 at 11:25 PM.
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Old 10-30-2009, 10:32 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Chaulk me up as one who went in to get a replacement Touch Pro and they offered the TP2 instead. Really I was just happy to get a replacement TP but the guy said they were told to replace the phone with a BB or Treo Pro or Tpro 2.. the nice person actually offered me the TPro2 right off the bat. in any case, I got mine replaced at a service center store. Thanks for all those that helped with making my TP a fun phone.. see ya guys in the TP2 forum.
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Old 10-30-2009, 11:45 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:
Originally Posted by hellraiser_osu View Post
Chaulk me up as one who went in to get a replacement Touch Pro and they offered the TP2 instead. Really I was just happy to get a replacement TP but the guy said they were told to replace the phone with a BB or Treo Pro or Tpro 2.. the nice person actually offered me the TPro2 right off the bat. in any case, I got mine replaced at a service center store. Thanks for all those that helped with making my TP a fun phone.. see ya guys in the TP2 forum.
h8 all u guys.
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Old 10-31-2009, 10:15 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:
Originally Posted by Fuzzy Wuzzy
Did you by chance go to the one in Dearborn? If so, how was your experience?
Dude, that was probably the WORST store I went to (went to the one on Michigan Ave & Outer Dr.), they didn't even offer me a replacement model, just said "yeah, we're just gonna have to order you another one!"

Than I took the phone back because I got the replacement and the speaker wasn't working and people said they couldn't hear me when I talk into the phone! He gave it back saying he didn't see anything wrong with it! WTF So I showed him, he took it & gave it back like....literally.....2 seconds later saying it was fixed but it wasn't!

Your best bet is to go to the Northville store, it was instant and I was only in the store for about 10 minutes!
Didn't have to say anything, he just offered it!
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Last edited by radar369; 10-31-2009 at 10:18 AM.
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