Sprint replacing Touch Pro with Touch Pro 2! - Page 121

azurecrayon · #1 (**permalink**) 10-30-2009, 09:58 AM

Quote:

Originally Posted by BBHOLIDAY

I wish the mods would delete this post. Asurion is NOT replacing the TP with the TP2 as of yet. Its not that hard to find out if they are or aren't. All you have to do is go to their website http://www.asurion.com/ and file a claim online. Before you submit your claim they will tell you what phone they will send you. This is how I got the TP, from the vouge.

this is the "Sprint replacing tp with tp2" thread, not the "Asurion replacing tp with tp2" thread which can be found at http://forum.ppcgeeks.com/showthread.php?t=91570

and apparently sometimes asurion is replacing with tp2 if they are out of tps. but its a timing thing, not guaranteed. as is getting it replaced with sprint.

Beejis · #2 (**permalink**) 10-30-2009, 11:05 AM

Quote:

Originally Posted by BBHOLIDAY

I wish the mods would delete this post. Asurion is NOT replacing the TP with the TP2 as of yet. Its not that hard to find out if they are or aren't. All you have to do is go to their website http://www.asurion.com/ and file a claim online. Before you submit your claim they will tell you what phone they will send you. This is how I got the TP, from the vouge.

From my understanding they were/are depending on if they are in stock of TP1 and on the rep/manager you speak to.

moosen34 · #3 (**permalink**) 10-30-2009, 12:06 PM

Quote:

Originally Posted by BBHOLIDAY

I wish the mods would delete this post. Asurion is NOT replacing the TP with the TP2 as of yet. Its not that hard to find out if they are or aren't. All you have to do is go to their website http://www.asurion.com/ and file a claim online. Before you submit your claim they will tell you what phone they will send you. This is how I got the TP, from the vouge.

I, along with tens of others, got their TP2's from Asurion recently. The online will always tell you something else. That's when you call and speak to them and follow the methods in the other post to get your phone. Do you think there would be this much fuss about it if no one actually was getting phones LOL

tok · #4 (**permalink**) 10-30-2009, 10:26 AM

I just had my usual daily call to my repair guy... he checked the inventory, and told me he just ordered me a TP2 and it will be here next week!

Can't wait!

EvgeniX · #5 (**permalink**) 10-30-2009, 10:38 AM

Quote:

Originally Posted by tok

I just had my usual daily call to my repair guy... he checked the inventory, and told me he just ordered me a TP2 and it will be here next week!

Can't wait!

What state and area you?

tok · #6 (**permalink**) 10-30-2009, 10:48 AM

Quote:

Originally Posted by EvgeniX

What state and area you?

NYC area

Beejis · #7 (**permalink**) 10-30-2009, 01:04 PM

Quote:

Originally Posted by tok

I just had my usual daily call to my repair guy... he checked the inventory, and told me he just ordered me a TP2 and it will be here next week!

Can't wait!

Nothing when I called, must have ordered you a NIB unless they sold out quickly again.

fishdood12 · #8 (**permalink**) 10-30-2009, 01:22 PM

Just called becuause my TP1 is having problems. They gave me the list they could replace with and the TP2 was NOT on it. The guy said he did hear of them replacing them with the TP2 but they were out of stock right now so it is not possible for them to do.

Another TP1 is on its way and he said if/when I have a problem with it to try again and see if any TP2 are in stock.

This was talking to *2

**Dr.8820** · #9 (**permalink**) 10-30-2009, 01:32 PM

Quote:

Originally Posted by fishdood12

Just called becuause my TP1 is having problems. They gave me the list they could replace with and the TP2 was NOT on it. The guy said he did hear of them replacing them with the TP2 but they were out of stock right now so it is not possible for them to do.

Another TP1 is on its way and he said if/when I have a problem with it to try again and see if any TP2 are in stock.

This was talking to *2

this is why i posted a couple pages back that every situation is different. how many tps have you had? what state are you in? how long have you been with sprint? the rep might be mis-informed, etc. some of this plays a factor. when i called *2, advanced tech support tried to get the tp working and could not. i was then told to go to a repair center. the repair center ordered the tp2 even though i was excepting another tp to come. from some of the posts i've read, some people haven't had a tp long and maybe that's the problem. a year ago today, i ordered mine thru telesales.

esg707 · #10 (**permalink**) 10-30-2009, 01:12 PM

It worked for me!! Well I didn't want the TP2, but it was offered on a list of phones I had a choice from. My TP screen went out completely, according to them, the Ribbon cable that connects to the LCD was half torn/ripped and I needed a replacement. As stated as others, I kept my cool, didn't mention the Wel list and I didn't even have a problem with the store rep during the process. Anyway, he came back with my TP with my Ticket with a sticky attached and it had several phones which the TP2 was on. He said we don't have these here as you can see there not on display but we can have you one shipped to your house/store by Monday (this was Saturday), but like I state before I didn't want it, since I played with one before and I wasn't excited and it had similar problematic pre-symptoms the first TP has, plus I'm sick of the same old WM 6.1 with not so good Apps (don't flame me, my opinion), so I went with the Tour since I previously had it before but returned it (nothing wrong with the phone, completely different story), I really wanted the Hero, but that wasn't on the list

So now I'm a happy Tour owner again, I still have my upgrade now, they're pushing it like crazy but I'll be on the lookout for another WM device in the future but probably not until WM7 comes out. I live in Atlanta, so for those who's wants a TP2 and its a legit problem with their phone, I'm certain they can get one Next Day Air like me!!!!