Replacement Woes

[SolApathy]

I want Sprint to replace my TP 2 with a TP 3 because my tilt mechanism has 3 mm of play. My wife's TP 2 only has 1 mm of play. This is completely unacceptable. I've been a customer 10 years. I want a free upgrade!

I think you can detect my sarcasm. I owned 2 TP's & have since bought replacement TP 2's. I take offense to people who seem to think they are entitled to get a considerably upgraded phone because of issues they have experienced.

Personally I would offer you another brand of device. It's apparent HTC is not living up to your standards. we can replace it with a similar device made by a different company...

[leoiden]

we need inside facts someone who actually works for sprint to explain ?

[ott]

Originally Posted by leoiden

we need inside facts someone who actually works for sprint to explain ?

what exactly r u looking for? haha, what kinda question are we asking sprint employees?

[HBOOT]

Good question OTTeventhough you explained it al very well above. So now, what is this dude s question

[achqm5]

I think we can all agree, even though it may be bad for sprint business wise, that TPs will eventually be replaced with TP2s. Just a matter of time.

Here's how the path that I took to get to where I am now.

First phone: Treo 700. I broke the Screen. Filed a claim through TEP.
Second Phone: Asurion replaced Treo 700 with Treo 755. Woke up one morning to the bootloader screen and the phone being completely unresponsive (this was before I started customizing or flashing or anything.) Took it to the Sprint store and they were out of Treo 755s completely.
Third phone: The sprint store told me I could pick out any phone in the store as a replacement because they were completely out of Treo 755s. So without knowing anything about Windows Mobile or the phone, I chose the Mogul. So year and a half or so later, I break the screen on my Mogul.
Fourth phone: Asurion replaced my Mogul with a Touch Pro. I am now on my 4th Touch Pro all because of dead keyboards.

Treo 700-->Treo 755-->Mogul-->Touch Pro.

[Inimical]

Originally Posted by achqm5

I think we can all agree, even though it may be bad for sprint business wise, that TPs will eventually be replaced with TP2s. Just a matter of time.

Here's how the path that I took to get to where I am now.

First phone: Treo 700. I broke the Screen. Filed a claim through TEP.
Second Phone: Asurion replaced Treo 700 with Treo 755. Woke up one morning to the bootloader screen and the phone being completely unresponsive (this was before I started customizing or flashing or anything.) Took it to the Sprint store and they were out of Treo 755s completely.
Third phone: The sprint store told me I could pick out any phone in the store as a replacement because they were completely out of Treo 755s. So without knowing anything about Windows Mobile or the phone, I chose the Mogul. So year and a half or so later, I break the screen on my Mogul.
Fourth phone: Asurion replaced my Mogul with a Touch Pro. I am now on my 4th Touch Pro all because of dead keyboards.

Treo 700-->Treo 755-->Mogul-->Touch Pro.

You're right, I don't think there is any arguing your point. The argument seems to be people want to replace the TP with the TP2 NOW, and some people have different reasons as to why. I don't see why Sprint is putting up such a hassle. I had the Treo 800w, the sound quality was terrible, couldn't hear the other person talking if there was any kind of background noise, hell sometimes when it was dead quiet...checked the threads of several BBs and notice this was a common defect. I get 2 replacements for the 800w's, always the same issue. Got to the point where I didn't have faith in the 800w so I asked sprint to send me a touch pro, which they did no problem. Fast forward to today, I'm on my 4th TP, all based on the same issue with the keyboard no longer working. Needless to say, I've lost faith in the TP and believe the next one they send me will do the same thing, so how about replacing the TP with the TP2 which seems to have the keyboard issue resolved? Nope, Sprint would rather have a frustrated customer with a defective phone who according to sprint should be happy because his monthy plan is lower than the competitors. Oh, and the argument against this in this thread seems to be, hey suck it up, deal with it and spend the money

[jawxx]

I read 4 of 7 pages of this thread but now I'm going to ask my question.

Lots of people talking about cheaper upgrades because of issues, and being told no, that's one thing...

But how many TPs do you think Spint has in stock? Sooner or later filing an Asurion claim will lead to a TP2 because they won't have any more TPs. Before I moved to PPCs I did this 3 or 4 phones in a row with my Sanyo flip phones. It breaks but I file it lost/stolen ( because I don't want to wait for them to fix it or tell me they can't fix it) and then a few days later in the mail I receive the latest version of that phone. Doesn't mean it'll happen every time but it might... eventually.

[RicoRich196]

Originally Posted by jawxx

I read 4 of 7 pages of this thread but now I'm going to ask my question.

Lots of people talking about cheaper upgrades because of issues, and being told no, that's one thing...

But how many TPs do you think Spint has in stock? Sooner or later filing an Asurion claim will lead to a TP2 because they won't have any more TPs. Before I moved to PPCs I did this 3 or 4 phones in a row with my Sanyo flip phones. It breaks but I file it lost/stolen ( because I don't want to wait for them to fix it or tell me they can't fix it) and then a few days later in the mail I receive the latest version of that phone. Doesn't mean it'll happen every time but it might... eventually.

Funny when I had my Sanyo 8200, when it broke they sent me 8300 and when I lost that one they sent me the 8400.

[jawxx]

Originally Posted by RicoRich196

Funny when I had my Sanyo 8200, when it broke they sent me 8300 and when I lost that one they sent me the 8400.

That's exactly what I mean! Pretty much what I did.

[ale896]

Originally Posted by jawxx

...Sooner or later filing an Asurion claim will lead to a TP2 because they won't have any more TPs...

I just filed a claim with Asurion last week because my TP decided it wanted to dance out of its case and into a rain puddle... ...They sent me a BRAND NEW TP...no TP2, but hey, at least I didn't get a refurb TP.