Q & A for Touch pro's on TEP (Service and Insurance)

[spidrweb]

from my experience i would tell you to try calling up tech support @ 1-877-654-9111 option 2, thats what i did, even tho here are 3 repair centers within 20miles of where i live but they didnt do anything for me... if its still under warrenty call center will SHIP ONE TO YOUR HOUSE and youll get an empty "padded envelope" to put your broken tp and batt in and just send it back within 15days, and youre set.

at least thats what i did, and im on my good working tp now

[emd2009]

Originally Posted by spidrweb

from my experience i would tell you to try calling up tech support @ 1-877-654-9111 option 2, thats what i did, even tho here are 3 repair centers within 20miles of where i live but they didnt do anything for me... if its still under warrenty call center will SHIP ONE TO YOUR HOUSE and youll get an empty "padded envelope" to put your broken tp and batt in and just send it back within 15days, and youre set.

at least thats what i did, and im on my good working tp now

Ok how did you explain to them that you needed a new phone? And do I know if I have warranty still?

[spidrweb]

Originally Posted by emd2009

Ok how did you explain to them that you needed a new phone? And do I know if I have warranty still?

i told him my situation, if you read couple posts up theres my full story,, pretty much i told him that my phone is still under warrenty and the keyboard stopped working which is a very vey common issue with the tp's,

warrenty is 1 yr from the date purchased, so basically, i bought mine nov 4th(i think) 2008, so my warrenty will expire november 4th, 2009, so if it happenes again by then they have to replace it again.

[boredandtattooed]

Originally Posted by spidrweb

from my experience i would tell you to try calling up tech support @ 1-877-654-9111 option 2, thats what i did, even tho here are 3 repair centers within 20miles of where i live but they didnt do anything for me... if its still under warrenty call center will SHIP ONE TO YOUR HOUSE and youll get an empty "padded envelope" to put your broken tp and batt in and just send it back within 15days, and youre set.

at least thats what i did, and im on my good working tp now

if u put your battery in that package, u got screwed... it specifically says on the package NOT to include your battery and to put just the phone in ONLY... u couldve had a spare battery

Originally Posted by GODZSON

Um I work for Sprint and if you don't see this useful then no need to reply, it has alot to do with TP's because there are several issues with it and depending on it an Insurance claim or Service would need to be directed for the customer.

A.E. is free if you pay for the service and get it in your account within your first 30days of service through Sprint and it still depends on the issue.

God Bless

Originally Posted by GODZSON

As informed you can leave it in the pool to totally fry the circuits and it will not power on, or loose it. No matter what you will be requesting a replacement. Regarding to it being illegal, it's not.. the only thing is that it will void the warranty on the phone and the carrier will not work on it with third party apps or custom Rom's.

look i love your font cabs and a few other things youve done on here, but......

work for sprint all you want.. as long as its not water damaged and powers on, AE will replace it for free...

but since your working for Sprint, i love the advice you give a person on here to LOSE his phone, so he can get a replacement... sure, ive ran my scams.. but guess what, i dont go around bragging that i work for the company and offer ways to defraud them to the public...

just seems like a quest for "Thanks" if you ask me...

[GODZSON]

boredandtattooed:

Glad you enjoy my themes and fonts, I enjoy helping out and its not for a "thanks".. I've been here awhile and I enjoy taking part with all the ladies and gents in here.. If I was with Sprint, Verizon, Tmobile, I would still inform how to help out a fellow Geek SO join in and help, thats why this thread was approved for a sticky.

Be Safe Bro,

God Bless

[boredandtattooed]

i help all the time... especially when i see Asurion or AE threads...

but i still think its poor ettique for you to stand tall and represent Sprint(like u tried to do with me) then tell people to scam em by saying they lost the handset... you can even find a post wherei told a guy, " you could say u lost it, BUT, you shuld send it back in cuz thats one more refurb someone can have after its reconditioned

[GODZSON]

I'm there for a paycheck not to promote, I'm here to help not push away.. Whatever was said intensions will still be the same.. "To help out."

Thx Major Nate for the fellowship and to you aswell Mr. Boredandtattooed


Let's continue helping and show fellowship for one another.

[boredandtattooed]

yeah, u make it hard to keep going, when ur thanking me, sarcastically or not..

Im done, said what i thought needed to be said..

Im out

[spidrweb]

[quote=boredandtattooed;1065844]if u put your battery in that package, u got screwed... it specifically says on the package NOT to include your battery and to put just the phone in ONLY... u couldve had a spare battery



good to know,,, however, me being the guy whos atually afraid of the law and fraud and all that stuff, i read, and i asked customer service about the battery when i activated my new one.. on the envelope all there was was the return add for sprint in KT, nothing else, in the box with the tp was a paper CLEARLY STATING and i quote for this one "REMINDER: PLEASE KEEP YOUR ORIGINAL BATTERY AND CHARGER, UNLESS WE HAVE SUPPLIED A REPLACEMENT, IF A REPLACEMENT IS SUPPLIED AND THE OLD BATTERY AND/OR CHARGER IS NOT RETURNED, WILL RESULT IN A NON-REFUNDABLE CHARGE TO YOUR SPRINT ACCOUNT"

so i sent mine back, anyone else is free to do as they wish, im broke enough as it is, i dont need the chance of having more unneeded bills.

[GODZSON]

[QUOTE=spidrweb;1066455]

Originally Posted by boredandtattooed

if u put your battery in that package, u got screwed... it specifically says on the package NOT to include your battery and to put just the phone in ONLY... u couldve had a spare battery



good to know,,, however, me being the guy whos atually afraid of the law and fraud and all that stuff, i read, and i asked customer service about the battery when i activated my new one.. on the envelope all there was was the return add for sprint in KT, nothing else, in the box with the tp was a paper CLEARLY STATING and i quote for this one "REMINDER: PLEASE KEEP YOUR ORIGINAL BATTERY AND CHARGER, UNLESS WE HAVE SUPPLIED A REPLACEMENT, IF A REPLACEMENT IS SUPPLIED AND THE OLD BATTERY AND/OR CHARGER IS NOT RETURNED, WILL RESULT IN A NON-REFUNDABLE CHARGE TO YOUR SPRINT ACCOUNT"

so i sent mine back, anyone else is free to do as they wish, im broke enough as it is, i dont need the chance of having more unneeded bills.

Well done sir, I believe the words addressing that where in smaller fine print..
:P Glad everything went well for you and your new phone is up in good standards.

Be Safe n God Bless