Q & A for Touch pro's on TEP (Service and Insurance)

[Carla]

Originally Posted by GODZSON

Thank you for you reply and helping out in here Tech Carla

Your very welcome I do what I can lol!

[yodasgsr]

Hey Gozson,

I went to the online replacement link and they said it was down as of last month...

replacing your phone through that link saved people the deductible...is there another way to do that...or will we be stuck paying the deductible?


thanks in advance

[Carla]

Tech Carla in tha house!!

If there is something wrong with your phone that isn't an insurance claim type of damage, you should be able to take it into the store and have it looked at and either fixed or replaced....I think they took that link down since people were abusing it pretty good

Let the real guys come through and give ya an official answer though!

[Dr.8820]

"cozarla" has it correct! taking it to a store is your only option now.

[Carla]

Originally Posted by Dr.8820

"cozarla" has it correct! taking it to a store is your only option now.

Like music to my ears Dr

[GODZSON]

Originally Posted by CarlaDarla

Tech Carla in tha house!!

If there is something wrong with your phone that isn't an insurance claim type of damage, you should be able to take it into the store and have it looked at and either fixed or replaced....I think they took that link down since people were abusing it pretty good

Let the real guys come through and give ya an official answer though!

Well done my young apprentice :P.. nicely done T-Carla

[Carla]

Originally Posted by GODZSON

Well done my young apprentice :P.. nicely done T-Carla

Thanks Godzson I hope you don't mind me helping, I know ya'll are busy and if I see a post I just figure I would help ya out if I knew the answer. I hope everything is going good for you guys and you are having a blessed holiday season

[mobius7107]

We got rid of the self service tool back in December its a dead link now.. might wanna edit that part out.

[sprintgirl]

it is super easy to replace parts on this phone! take it apart and diy. no need to pay the deductable and if the phone isnt under warranty its not like you would miss out on anything. I replaced the screen and internal speaker on mine with one I had that was a bad esn. hardest part is finding the right screwdrivers...i went to sears. just do NOT lose the screws. If anyone needs a walkthrough pm me.