Best Buy sucks - anyone else have this problem?

[xxxjdoggxxx]

Originally Posted by bombzhome

Yeah, I work for Best Buy Mobile and our insurance thing is the worst thing in the world. Especially since they just recently made it $9.99 for any phone that retails for more than $299.99 (which is 80% of our phones). The carrier's insurances are much better and cheaper.

The guy I talked to on the phone said if I go to the store and talk to the manager he may be able to call sprint about the note on my account. Considering you work for Best Buy is this going to be just a waste of time (and gas) or will the manager actually be willing to exchange my phone after seeing I have a note on my Sprint account?

If I decide to go the Sprint route should I go to the Sprint store, call the insurance company or call Sprint directly (or any other option I may have missed)? Also is it best if I don't mention bb or should I explain the whole situation? Is there any possible way I can get Sprint to credit me for the $50 deductable?