Best Buy sucks - anyone else have this problem?

[xxxjdoggxxx]

I bought a Touch Pro over a month ago from bb (first day they had them) and it is defective. After calling bb every weekend for over a month they finally have them in stock today. So I explained my situation to the person on the phone and they said since I have insurance through them they can send it in for repair (which he said will take up to 2 weeks and they don't have any smartphones for loaners). Then I asked if they could fix the chip in my chrome (which was there when it came out of the box, not from dropping it) and he said they don't cover cosmetic defects. I even talked to sprint before my 30 days was up and they said they would note my account so I could exchange it after 30 days and the guy from bb said they can't see notes sprint leaves on my account my only option is send it in for repair.

I also have the Sprint insurance. I really don't think I should have to pay the $50 deductable but if it is going to be a pain in the *** dealing with best buy I guess I have no choice (I don't want to drive an hour to best buy to talk to the manager just to be told the same thing I was told on the phone). I have a couple questions about the Sprint insurance. Do they cover cosmetic defects? Will they just repair my pro or give me a new pro? Say I get a non-defective pro from sprint, if I have problems a few months down the road are they going to give me crap about exchanging it again? I plan on canceling either the sprint or bb insurance, which one should I cancel?

[rstoyguy]

Cancel your Worst-Buy insurance...

[bombzhome]

Originally Posted by rstoyguy

Cancel your Worst-Buy insurance...

Yeah, I work for Best Buy Mobile and our insurance thing is the worst thing in the world. Especially since they just recently made it $9.99 for any phone that retails for more than $299.99 (which is 80% of our phones). The carrier's insurances are much better and cheaper.

[xxxjdoggxxx]

Originally Posted by bombzhome

Yeah, I work for Best Buy Mobile and our insurance thing is the worst thing in the world. Especially since they just recently made it $9.99 for any phone that retails for more than $299.99 (which is 80% of our phones). The carrier's insurances are much better and cheaper.

The guy I talked to on the phone said if I go to the store and talk to the manager he may be able to call sprint about the note on my account. Considering you work for Best Buy is this going to be just a waste of time (and gas) or will the manager actually be willing to exchange my phone after seeing I have a note on my Sprint account?

If I decide to go the Sprint route should I go to the Sprint store, call the insurance company or call Sprint directly (or any other option I may have missed)? Also is it best if I don't mention bb or should I explain the whole situation? Is there any possible way I can get Sprint to credit me for the $50 deductable?

[darren.wlsn1]

funny how everybody love bb a month ago now everybody hates the place. one of many reasons i only deal with sprint. i do have problems with sprint sometimes but they fix lots of these with new phones or money off my bill. ya live & learn. pay the 50$.

[DaPeeps]

Originally Posted by rstoyguy

Cancel your Worst-Buy insurance...

+1 on cancelling that crappy Best Buy plan. If you have TEP on your Sprint account...use it....its worth paying 50 bux rather than deal with Best Buy.

[Dr.8820]

i tried to stay out of this because the op started a thread like this last week.the advice has not changed.for the 50th time,return your phone to worst buy and go to the sprint store.there is no reason to keep posting about how far it is 1 way,if you want a good phone you will make that drive period.good luck if you still are going to make the drive your sticking point.

[pokerrus78]

Well there a couple of things you should know! first you should go tho a real sprint store no third party stores and make sure thay do repairs 2nd. that will take it in the back to make sure it is broken,(thay all most never to fix it in the store) 3rd Tell them u have insurance, it will take about 3 days to get a new phone so just have them ship to the store so you can keep your phone for the 3 days And last ask them if you can get a credit you account for the $50 bucks scene it is a defective phone and they will almost never give you crap because you have insurance, oh ya dont even talk about bb with sprint thay will just say it is not sprints falt that bb scrued up and tell u to go to bb

[pokerrus78]

Originally Posted by pokerrus78

Well there a couple of things you should know! first you should go tho a real sprint store no third party stores and make sure thay do repairs 2nd. that will take it in the back to make sure it is broken,(thay all most never to fix it in the store) 3rd Tell them u have insurance, it will take about 3 days to get a new phone so just have them ship to the store so you can keep your phone for the 3 days And last ask them if you can get a credit you account for the $50 bucks scene it is a defective phone and they will almost never give you crap because you have insurance, oh ya dont even talk about bb with sprint thay will just say it is not sprints falt that bb scrued up and tell u to go to bb

WOW THIS IS A GOOD IDEA DOOO IT lol

[captblaze]

if the phone truly has a mechanical or electronic defect your sprint insurance will cover the cost of a refurb for free. on the other hand if you dropped it in the toilet, stepped on it or cracked the screen by sitting on it you will be responsible for the 50 buck deductible.