[CaliforniaPlaya]

(1) BBs return policy is 30 days on phones. They are abiding by their return policy which is posted in the store. I had a similar situation and called the BB store where I got it from. They said to bring it in, they would note the account # and ESN and call me when more came in. They said that even if more don't come in until after 30 days, if it is noted, they will exchange it. Luckily I didn't have to do this as they received more a couple of days later.

(2)What is defective with it? Is it just the chrome or something else as well? Apparently there were problems with the chrome cracking around the corners on some early models. Some on here have said that Sprint is aware of this issue and will exchange them for this reason if it is within a certain range of serial numbers.

(3)Contact Sprint and explain the situation to them. Since they made notes on your account before your 30 days was over, they may be willing to exchange it for you if you explain that BB wont.

Can't tell you which insurace to cancel. I am not familiar with what BB offers. But I do have TEP and have used it in a Sprint store as well as a third party repair center to exchange an Apache a few times with no problems, concerns or costs. Not sure if BB will let you do that. I've seen posts on here that TEP does cover cosmetic defects, but I have no firsthand experience, ymmv. If its just a defect, there should be no cost to you even if you do go through Sprints insurance, but be aware you may end up with a refurbished Pro. Not sure if they're doing this yet though. My advice would be to contact Sprint asap and see if they'll do an exchange for you either in store or over the phone. If that doesn't work, claim in on insurance and they should send one out and send return mailer to send the defective one back so you wont be without phone.

Good luck!!!