[pokerrus78]

Well there a couple of things you should know! first you should go tho a real sprint store no third party stores and make sure thay do repairs 2nd. that will take it in the back to make sure it is broken,(thay all most never to fix it in the store) 3rd Tell them u have insurance, it will take about 3 days to get a new phone so just have them ship to the store so you can keep your phone for the 3 days And last ask them if you can get a credit you account for the $50 bucks scene it is a defective phone and they will almost never give you crap because you have insurance, oh ya dont even talk about bb with sprint thay will just say it is not sprints falt that bb scrued up and tell u to go to bb