Does anyone else have a crack in the chrome?

[Crossova]

Hello all,
I think ive got a serious prob here and after reading through this whole thread i havent seen anyone with my specific problem.

Ill start off by saying that, while i have never dropped my phone i do use it tether (both with a USB cable and using WiFiWMRouter 0.91). As one would guess when tethering wirelessly the phone gets considerably hot. This was the first time i saw cracks start to appear on the chorme sides of the phone. I was willing to live with that as it was just cosmetic and well maybe i deserved it for tethering w/o a plan and an all.

BUT, this past weekend the crack in my chrome just above the "up" volume button became a HOLE in the chrome when i slid my phone open and a chunk of plastic where one of the cracks were popped out of the phone. Now my screen is slightly crooked and there is a small piece of plastic that juts through the hole every time i slide the phone open.

My question now is: when i take my phone into the sprint store...what are the chances they'll believe that i never dropped it and will i be charged the deductable to get it replaced? I bought my phone from BB that friday before it was officially sold in stores and have yet to swap it out or exchange it but this is rediculous.

Ill keep you all posted as to whether i had to pay for a replacement or not. Just figured i share my story with you all in case someone out there has a similar situation

[djfujiyama]

I called *2 and talked to a rep who promptly transferred me to insurance. Awesome.

Hung up, called back again and got a rep who transferred me to tech support and said that i'd have to "submit an e-ticket." Rep in tech support said she knew about the chrome problem and that they were sending out a new phone to me which should arrive within 2-3 business days.

She did warn me that there was a $200 charge if the phone i sent back was "damaged beyond repair." I told her my phone was working fine, there was just chrome coming off. It doesn't technically fall into the ESN range but hopefully it'll go through ok as i'm having the exact same issue with the chrome. I also have that "greasy screen" issue that's been talked about here.

[captblaze]

Originally Posted by djfujiyama

I called *2 and talked to a rep who promptly transferred me to insurance. Awesome.

Hung up, called back again and got a rep who transferred me to tech support and said that i'd have to "submit an e-ticket." Rep in tech support said she knew about the chrome problem and that they were sending out a new phone to me which should arrive within 2-3 business days.

She did warn me that there was a $200 charge if the phone i sent back was "damaged beyond repair." I told her my phone was working fine, there was just chrome coming off. It doesn't technically fall into the ESN range but hopefully it'll go through ok as i'm having the exact same issue with the chrome. I also have that "greasy screen" issue that's been talked about here.

i had a chunk of faux chrome fall off (never dropped, bumped or rubbed) and contacted eCare. after the standard run around and at least 5 subsequent replies to the standard contact assurian line i told them assurian wont cover "cosmetic damage". eventually eCare saw the light and i got a free replacement (bnib). my account was charged for the new phone, but once they received my old phone i was credited back the entire amount charged. i even received a return kit to send my old phone back

that being said, here are some tips that may help you get the same offer...

1. dont be a tool when asking for a replacement (a little sugar goes a long way when asking for a freebie)
2. being a longtime customer helps
3. explain that you feel this is a manufacturing defect and you shouldnt be punished because of a faulty manufacturing process
4. if given the file a claim with assurian speech, let eCare know that cosmetic damage isnt covered by EPP
5. if told to contact HTC... let eCare know that HTC wants you to surrender your phone for a "repair" and you dont have another phone to activate while waiting
6. persistence pays... dont take no for an answer (remember rule #1 when being persitant)
7. if you unlocked your phone and flashed a custom rom go back to the stock rom and relock the phone (just in case)

i wont guarantee this will work in every instance, but it worked this way for me

[Creatve]

well i have been contacting that sprint repair store about getting the phone replaced, the guy has been telling me they still havnt received the new updated phones yet....so i went ahead and did like wat djfujiyama mentioned and they are gonna send me out a new phone with battery within 2-3 days UPS. Finally im getting my phone replaced. I dunno if the guy from the sprint repair store was bs'ing me about the new matte version of touch pro.

[[sammich]]

Originally Posted by Creatve

well i have been contacting that sprint repair store about getting the phone replaced, the guy has been telling me they still havnt received the new updated phones yet....so i went ahead and did like wat djfujiyama mentioned and they are gonna send me out a new phone with battery within 2-3 days UPS. Finally im getting my phone replaced. I dunno if the guy from the sprint repair store was bs'ing me about the new matte version of touch pro.

Please, let us know how it turns out!

[santod]

http://www.zimbio.com/Cell+Phone+Rev...+Chrome+Defect

This is a link to a picture with and without the defect. They do know about it.

[crookdbill]

Hey guys my chrome is starting to crumble off in a a couple of spots also. I called tech support and told her about the known issues notes and she found it right away. She did not ask me what the esn was. My phone is outside that range. She was initially going to give me a refurbed phone and I told her that I don't want to end up getting a phone with the same issues and wanted a new one. She told me that she would talk to her supervisor about it and call me back. She called me 2 minutes later and told me that a new phone was on its way. Easy process. Just be nice and calm and if you get someone uncooperative, just hang up and call back. Good luck. I will post when I get the new one if it looks any different.

[Lordxloki]

Just as a heads up guys, a small chip in the chrome does not constitute the phone for a replacement per HTC. It would need to be significant crumbling.

[[sammich]]

Originally Posted by santod

http://www.zimbio.com/Cell+Phone+Rev...+Chrome+Defect

This is a link to a picture with and without the defect. They do know about it.

So, the one on the left is defective? Personally I like the matte look.

But man, how many of you would prefer the Diamond's chrome on the Pro? Or better yet: the GSM black stainless steel?

[yourborfrombk]

yea i scraped an buffed out all that tacky sprint chrome front sides top bottom even the keyboard top...i think it looks more sexy =^)