Sprints matches Big reds TP2 price! (May not work)

[dmauin717]

i just called in and told them about the chat i had the other day. the woman transferred me to telesales and they told me there is not price change but they are having promotions the second week in october so i guess ill wait till then or i can just call back

[jimmyz]

Here is my latest email from sprint ecare- I will wait to see if the credit actually goes through!

Dear XXXX,

This is in response to the previous email.

I have forwarded the request to apply the credit of $100.00 on the
account. This credit will be applied on the account within 24 hours. I
apologize for the breakdown in communication. We are offering the HTC
Touch Pro 2 for $199.99.

We value your business and appreciate the opportunity to address your
concerns. Please reply to this email or visit Sprint.com/mysprint if we
can be of further assistance.

Sincerely,
XXXXX
Sprint

UPDATE- sent them an email explaining I had spent 349 AR and they are now crediting my account $150- big thanks to that mayonnaise guy!!!

[hidaya]

Originally Posted by AVakil

Same here guys -- I called at least 4-5 times and did online chat 3 times today alone, about 5 in total. Only one phone conversation went well but the department to credit me was not open. One chat went well saying that they do price match, but they wanted me to call in, couldn't do it over chat.

One email to ecare and I was set. Took a couple of hours for them to credit my account.

Pretty crazy ordeal and to see the wide array of knowledge between different departments.

Congrats to everyone who got it. Keep trying everyone.

-----------

EDIT: Here is my total deal $599-$150(2 year upgrade)-$150(price match)-$70(loyalty discount)-$100(Mail in rebate) = $129 in total. SCORE!

So happy it's over.

ive been with sprint for 10yrs never heard of aloyalty dicount... what is this?

[ScottHarris]

Originally Posted by dmauin717

i just called in and told them about the chat i had the other day. the woman transferred me to telesales and they told me there is not price change but they are having promotions the second week in october so i guess ill wait till then or i can just call back

I am willing to bet the reason they gave the second week of Oct is because that is when Windows Phone 6.5 ships. They are probably wanting everything to hit at the same time. I know the talk was at one time that new [phone] hardware would not be sold or displayed until Windows Phone offically shipped so they could release together to make a bigger impact on the market.

[homerandabe69]

well i did a chat that got disconnected and decided to try phone customer service. i asked the first lady about it and she gave me a very condescending no when i asked if they were price matching. she then thought about it and transferred me to a sales rep who did some online research and talked to a manager and then came back to tell me that they can issue me a 150 dollar credit to match their competitors. he was very courteous and didnt argue with me at all. he just wanted to make absolutely sure that he gets high marks on the survey that they call you about after.

[dmauin717]

Originally Posted by ScottHarris

I am willing to bet the reason they gave the second week of Oct is because that is when Windows Phone 6.5 ships. They are probably wanting everything to hit at the same time. I know the talk was at one time that new [phone] hardware would not be sold or displayed until Windows Phone offically shipped so they could release together to make a bigger impact on the market.

yea you probably right. do they have the touch pro 2 on display and for sale at the sprint stores? or is it online and telesales only?

[Scrufdog]

Originally Posted by hidaya

ive been with sprint for 10yrs never heard of aloyalty dicount... what is this?

I have a loyalty discount as well. Got it years ago when they screwed up big time.

[dmauin717]

well guy its over i tried....


10/01/2009 07:34:52PM System: "Thank you for contacting Sprint. My name is Tameika. In order to better assist you; may I please have your first and last name?"
10/01/2009 07:34:52PM Dmauin Moses: "upgrade line"
10/01/2009 07:35:23PM Dmauin Moses: "Dmauin Moses"
10/01/2009 07:36:11PM Agent (Tameika): "How may I assist you at this time?"
10/01/2009 07:36:26PM Dmauin Moses: "i want to upgrade my phone"
10/01/2009 07:37:02PM Agent (Tameika): "I'll be happy to assist you with that today."
10/01/2009 07:37:10PM Agent (Tameika): "For account security and verification, may I please have the **********-********** digit PIN number on your account?"
10/01/2009 07:37:16PM Dmauin Moses: "******"
10/01/2009 07:38:15PM Agent (Tameika): "Line **********-********** is eligible for a $********** upgrade (new line pricing), with a ********** year contract. You may upgrade from your online account."
10/01/2009 07:39:44PM Dmauin Moses: "i have a question though. i want the touch pro ********** my co worker says he got it for ********** after you guys price matched with verizons for him"
10/01/2009 07:41:21PM Agent (Tameika): "The price match was available starting **********/**********/********** and ended **********/**********/**********. I do apologize, however the price matching is no longer offered."
10/01/2009 07:41:25PM Dmauin Moses: "im a premier customer if it makes any difference"
10/01/2009 07:41:49PM Dmauin Moses: "but its still october first?"10/01/2009 07:42:29PM Agent (Tameika): "The offer was cut off today, **********/**********/**********. The price matching is no longer available."
10/01/2009 07:44:29PM Dmauin Moses: "wow thats great. i also was talkin to telesales today about the hero and they told me that in the second week of october there is gonna be a promotion on all phones. can you back that up for me?"
10/01/2009 07:46:19PM Agent (Tameika): "I do apologize, however I'm not aware of the specific promotions that will be offered in October, as this information hasn't been made available to me. Telesales would have more information, as that department specifically handles phone orders."10/01/2009 07:46:35PM Dmauin Moses: "ok thanks"
10/01/2009 07:47:23PM Agent (Tameika): "You are welcome.Is there anything else I may assist you with?"
10/01/2009 07:47:38PM Dmauin Moses: "no mame"
10/01/2009 07:48:04PM Agent (Tameika): "It was my pleasure chatting with you, and I???m glad I was able to resolve your issue. You???ll receive a very short survey as we close this session. If you don???t mind, please take a moment to complete it and let my supervisor know how I did! I???m evaluated" on my efforts to completely resolve issues such as yours, and I???d appreciate your feedback. If you have additional feedback you would like to provide, you may email sprint.customerappreciation@connextions.com - Thanks Again!10/01/2009 07:48:13PM Session Ended

basically there was a price matching from 9 22 through 10 01 and it ending on 10 01

[510jungleboy]

I am chatting with a sprint rep about my elgiblility for an upgrade. I talked about the TP2 being more exspensive than Verizon. Guess what the agent type? " Starting Tommorrow the price will be $199.99".

[fceeviper]

I just received this email!

Confirmation - Update to Your Sprint Account is Complete

Dear ***** **** :

Sprint has completed a modification(s) to your account. Please take a minute to carefully review this confirmation:


Confirmation no.: ********* Rep Id: ****** Date/Time: Oct 01, 2009 05:04 pm(CST)
Modification(s): On 10/01/2009, an adjustment in the amount of $150.00 was made to your account


If you have questions or did not request this change(s), please contact Sprint Customer Care in a way that's convenient for you:
- Email: Click www.Sprint.com/emailcare
- Chat: Click www.Sprint.com/chat
- Phone: Press *2 from your Sprint phone If you have trouble with the links above, please type the web address into your browser.

For your protection, you will be asked for your account PIN or security answer whenever you contact us.

You are a valued Sprint customer - we appreciate your business!

Keep trying guys, I tried 4 times on the phone and 2 on the on-line chat and was shot down.

My last call to CC worked!