well guy its over i tried....
10/01/2009 07:34:52PM System: "Thank you for contacting Sprint. My name is Tameika. In order to better assist you; may I please have your first and last name?"
10/01/2009 07:34:52PM Dmauin Moses: "upgrade line"
10/01/2009 07:35:23PM Dmauin Moses: "Dmauin Moses"
10/01/2009 07:36:11PM Agent (Tameika): "How may I assist you at this time?"
10/01/2009 07:36:26PM Dmauin Moses: "i want to upgrade my phone"
10/01/2009 07:37:02PM Agent (Tameika): "I'll be happy to assist you with that today."
10/01/2009 07:37:10PM Agent (Tameika): "For account security and verification, may I please have the **********-********** digit PIN number on your account?"
10/01/2009 07:37:16PM Dmauin Moses: "******"
10/01/2009 07:38:15PM Agent (Tameika): "Line **********-********** is eligible for a $********** upgrade (new line pricing), with a ********** year contract. You may upgrade from your online account."
10/01/2009 07:39:44PM Dmauin Moses: "i have a question though. i want the
touch pro ********** my co worker says he got it for ********** after you guys price matched with verizons for him"
10/01/2009 07:41:21PM Agent (Tameika): "The price match was available starting **********/**********/********** and ended **********/**********/**********. I do apologize, however the price matching is no longer offered."
10/01/2009 07:41:25PM Dmauin Moses: "im a premier customer if it makes any difference"
10/01/2009 07:41:49PM Dmauin Moses: "but its still october first?"10/01/2009 07:42:29PM Agent (Tameika): "The offer was cut off today, **********/**********/**********. The price matching is no longer available."
10/01/2009 07:44:29PM Dmauin Moses: "wow thats great. i also was talkin to telesales today about the hero and they told me that in the second week of october there is gonna be a promotion on all phones. can you back that up for me?"
10/01/2009 07:46:19PM Agent (Tameika): "I do apologize, however I'm not aware of the specific promotions that will be offered in October, as this information hasn't been made available to me. Telesales would have more information, as that department specifically handles phone orders."10/01/2009 07:46:35PM Dmauin Moses: "ok thanks"
10/01/2009 07:47:23PM Agent (Tameika): "You are welcome.Is there anything else I may assist you with?"
10/01/2009 07:47:38PM Dmauin Moses: "no mame"
10/01/2009 07:48:04PM Agent (Tameika): "It was my pleasure chatting with you, and I???m glad I was able to resolve your issue. You???ll receive a very short survey as we close this session. If you don???t mind, please take a moment to complete it and let my supervisor know how I did! I???m evaluated" on my efforts to completely resolve issues such as yours, and I???d appreciate your feedback. If you have additional feedback you would like to provide, you may email
sprint.customerappreciation@connextions.com - Thanks Again!10/01/2009 07:48:13PM Session Ended
basically there was a price matching from 9 22 through 10 01 and it ending on 10 01