Is Sprint still giving out refur'ed MOGULs? - Page 4

martyiii · #31 (**permalink**) 02-17-2009, 01:03 PM

I've been down this road several times now. First with Lock/Line and now with Asurion. I have a 33% success rate on receiving a 100% working refurb.

Here's what I've gone through:
A bad G1000 - DOA
A Palm 600 - Not DOA but not Windows Mobile to replace my G1000
A new 6600 to replace my G1000 - Success
A refurb 6700 to replace my 6600 - Success
A bad 6700 - Touch Stick Bad
A good 6700 - Success
------
Purchased a new 6800 which worked great for awhile and here's where it gets interesting
Bad 6800 - Wireless wouldn't work
Bad 6800 - Bad Wireless and Talk buttons
Bad 6800 - Bad Scroll Wheel - Didn't bother replacing because I finally got one that the wireless works. I've been dealing with this problem for 5 months now because I have no faith in TEP. It is a neuscence any time that I want to scroll a page or turn up or down the phone volume. It often time goes 2 down for every 1 up or vice-versa.

So now I ponder, if I try to get another refurb 6800, what will be wrong with it?

martyiii · #32 (**permalink**) 02-17-2009, 02:43 PM

So, here we go again. I relented and took my 6800 to the Sprint store and they couldn't repair the scroll wheel. They ordered me a replacement phone although I don't know what kind. I hope that I get a fully working replacement for a change.

While I was there, I looked at the TP and that thing is sweet. I'm doubtful that I'll get one of those but it would be nice.

scottdw · #33 (**permalink**) 02-18-2009, 10:27 AM

I have the $7 insurance on my 6800. Do I have to pay anything to swap a non-working 6800 with a TP if they offer it???

Thanks,

**Lsme420** · #34 (**permalink**) 02-18-2009, 10:32 AM

Quote:

Originally Posted by scottdw

I have the $7 insurance on my 6800. Do I have to pay anything to swap a non-working 6800 with a TP if they offer it???

Thanks,

With the TEP you pay $50 bucks if you broke your phone (got it wet/cracked screen) but if its a hardware issue (USB broke/Dead pixel) something you didnt do it just wore out or was bad from the factory they will replace it for nothing.
Side Note:
I was just at the Sprint store a week ago in Portland Maine and they still have brand new 6800s on display and are selling them for just a few bucks less than the T Pro and more than the Diamond.

scottdw · #35 (**permalink**) 02-18-2009, 10:38 AM

Thanks.

blazin-asian · #36 (**permalink**) 02-18-2009, 11:31 AM

how the heck is everyone getting TPs? ive been trying FOREVER to exchange my mogul for a TP.

i talked to a sprint rep about 2 weeks ago and the girl agreed to send me a TP and got me all excited and even said that it was backordered and would be sent once they were in stock.

a week later i received a refurb mogul. i was pi$$ed! i called sprint and of course they denied ever saying that they were going to send me a TP and that i was not eligible for an upgrade blah blah blah.

i should start recording their calls for my own quality assurance.

this is my 3rd mogul and frankly, im sick of it. at least there is a 1590 mAH battery instead of the 1500 one.

Beyondinferno · #37 (**permalink**) 02-18-2009, 05:05 PM

Checked the store here in Vallejo, CA today 2/18/09 and they have refurb moguls in stock through sprint. I didn't check the insurance company but I'm assuming they do as well. I'm gonna check as often as i can and post when I check. If anyone else wants to help out feel free!
P.S.
I have a large white spot on my screen and my 6800 is a new device, not refurb. I've heard too many complaints about these phones as refurbished units and don't want to deal with getting one that is in worse shape then the one I have now, so don't rip me a new azzhole about trying to commit fraud!

misana · #38 (**permalink**) 02-19-2009, 12:45 PM

Quote:

Originally Posted by aloharacing

I'm going to hold out for a TP as long as possible. My slideout keyboard is mostly dead (function key and various others), so I'm using the stylus and on-screen now.

I lost my phone new year's eve and since then have received 3! defective moguls from Asurion. I gave up on hoping that Asurion would send me a fully functional mogul. Their rep had the nerve to tell me that refurbs are better than brand new (I can understand why being that techs work on it and all) but I feel like they're not even testing the phones themselves before they send them out. My current phone, the keyboard doesn't work so I too am using the on-screen keyboard. I'll just wait to do an advance exchange through Sprint.com

aloharacing · #39 (**permalink**) 02-19-2009, 06:01 PM

Quote:

Originally Posted by misana

I lost my phone new year's eve and since then have received 3! defective moguls from Asurion. I gave up on hoping that Asurion would send me a fully functional mogul. Their rep had the nerve to tell me that refurbs are better than brand new (I can understand why being that techs work on it and all) but I feel like they're not even testing the phones themselves before they send them out. My current phone, the keyboard doesn't work so I too am using the on-screen keyboard. I'll just wait to do an advance exchange through Sprint.com

So they sent you a refurbed mogul that didn't even have a functioning slide out keyboard!?

I'm just going to sit tight until I can either be guaranteed the TP or until something else major fails with my mogul.

primetime317 · #40 (**permalink**) 02-19-2009, 07:13 PM

wounder how long we have to wait until we are sure that sprint will be out of moguls so we do not have to worry about having to get another messed phone probably in worse condition then the one we are replacing... guess I'll hold out until I am for sure I'll get a TP