Is Sprint still giving out refur'ed MOGULs?

aznd000d · #1 (**permalink**) 02-09-2009, 05:00 PM

My phone is dying but i don't really want the Mogul again.
Just wondering if they still have old moguls in stock or are they giong to upgrade?

Should I do an insurance claim now or should I wait?

Thanks.

**Hafrust** · #2 (**permalink**) 02-09-2009, 05:04 PM

Check online. Sign into sprint.com and start an advance exchange. It will let you know what device you will be receiving. If it's a Pro, continue. If it's a Mogul, cancel and try again later.

aznd000d · #3 (**permalink**) 02-09-2009, 05:14 PM

I am not seeing the option for advance exchange after I sign into sprint.com

I did a google for sprint exchange and I got this page, but it tells me to go into a sprint store.

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

thanks.

facemob · #4 (**permalink**) 02-09-2009, 05:20 PM

ive been trying for 2 days now and sprint keeps offering the mogul so try to hold out as long as u can

**Hafrust** · #5 (**permalink**) 02-09-2009, 05:22 PM

Quote:

Originally Posted by aznd000d

I am not seeing the option for advance exchange after I sign into sprint.com

I did a google for sprint exchange and I got this page, but it tells me to go into a sprint store.

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

thanks.

I'm sorry, I forgot to mention that you have to put in a random zip code where there is no Sprint store nearby. Use a zip in North Dakota or something. That will get you in. You had the right site though.

neodorian · #6 (**permalink**) 02-09-2009, 05:30 PM

Quote:

Originally Posted by Hafrust

I'm sorry, I forgot to mention that you have to put in a random zip code where there is no Sprint store nearby. Use a zip in North Dakota or something. That will get you in. You had the right site though.

That's weird. I have stores near me but it still let me do an online exchange. Right now I'm just trying to get my Mogul back to stock so I can send it back.

aznd000d · #7 (**permalink**) 02-09-2009, 06:57 PM

What settings are you entering into the site for them to allow you to do an exchange online even with stores nearby?

edit: I used a zipcode from north dakota as suggested and they're still replacing with the mogul. d'oh.

ETphoneHOME · #8 (**permalink**) 02-09-2009, 08:28 PM

I'm waiting for the right time to attack. I have been dropping by my local Sprint store and they still have the Mogul in their display. I guess I'll wait till they rid their stores of the Moguls first, then I will attempt to get a replacement.

KevinC2021 · #9 (**permalink**) 02-09-2009, 09:51 PM

Sprint is sending me a phone in the mail tomorrow... If it is a 6800, how do I know if it is refurbished vs new?

**Hafrust** · #10 (**permalink**) 02-09-2009, 10:28 PM

Type in ##786#. It will bring up a Reverse Logistics Support page. There is a Refurbishment Status and Refurbishment Date field.