Oh Look, SPRINT Screwed Me..........AGAIN.

[94tbird]

has all of your whining here gotten you a 6800 yet?

[94tbird]

has all of your whining here gotten you a 6800 yet?

nevermind i see that it has. You did cause problems for other people becauseretentions has a set dollar amount they can use for custoemrswith real problems. im sure you got your 6800 for free now by complaining that your phone sucks and thats 549 bucks away form peoplewho truly have real problems, not user problems like you have

[DavidIQ]

Originally Posted by 94tbird

anyone with half a brain knows that anything involving windows is gonig to freeze, lockup, and eventually die. its the nature of the crappy products microsoft puts out.

I've had a Palm OS based PDA freeze up on me many times. So I guess it's just as crappy as Microsoft products huh...

I really take issue with people who just bash Microsoft for putting out products that have their issues when other companies also put out products with their fair share of products with problems. Just because MS is so big they're scrutinized more than those others.

[Thesian]

Here is the bottom line. I have used PDA's for year. I have had Sprint for more than 7 years. I've only worked for Sprint for not even 2 years. I have a 6700, a Treo 700p, and a PPC-6600...

They all lock up. If it's your work phone... and its keeping you from doing your work cause its not working... but you still love the phone... then get yourself a plain jane flip phone for work, and carry a PDA or something... Don't blame Sprint because your incapable of noticing a pattern and making an adult decision based on it. If money's not an option, like you say, then just have two phones.

If you came to my store 4 months ago, I would told you I would try to get you a 6800... try... but I would give you a Treo 700wx or a 6700, and I wouldn't feel bad about it in the least.

If they're giving you nicked up, and dented phones... Then you need to NOT take them... Talk to the manager then and there... talk to the District Manager. Talk to the Service and Repair Supervisor (Thats who the techs report to... they don't report to the store manager... we don't work for sales)

I'm not a sales person. I want you to be happy, but if your not willing to let me do the job I'm told to do, then you can take your business else where and stop making my repair / replacment numbers sink, and stop causing my company to lose money. I would like a bonus for dealing with people like you.

Also, sales staff are paid on commission... they're paid to sell you things, not deal with your billing questions, or give you things for free...

I'm glad everyone thinks Sprint sucks, but I'm tire of the "customers always right"... I work for Sprint, but I don't get free phones... why should you...

[94tbird]

Originally Posted by Thesian

Here is the bottom line. I have used PDA's for year. I have had Sprint for more than 7 years. I've only worked for Sprint for not even 2 years. I have a 6700, a Treo 700p, and a PPC-6600...

They all lock up. If it's your work phone... and its keeping you from doing your work cause its not working... but you still love the phone... then get yourself a plain jane flip phone for work, and carry a PDA or something... Don't blame Sprint because your incapable of noticing a pattern and making an adult decision based on it. If money's not an option, like you say, then just have two phones.

If you came to my store 4 months ago, I would told you I would try to get you a 6800... try... but I would give you a Treo 700wx or a 6700, and I wouldn't feel bad about it in the least.

If they're giving you nicked up, and dented phones... Then you need to NOT take them... Talk to the manager then and there... talk to the District Manager. Talk to the Service and Repair Supervisor (Thats who the techs report to... they don't report to the store manager... we don't work for sales)

I'm not a sales person. I want you to be happy, but if your not willing to let me do the job I'm told to do, then you can take your business else where and stop making my repair / replacment numbers sink, and stop causing my company to lose money. I would like a bonus for dealing with people like you.

Also, sales staff are paid on commission... they're paid to sell you things, not deal with your billing questions, or give you things for free...

I'm glad everyone thinks Sprint sucks, but I'm tire of the "customers always right"... I work for Sprint, but I don't get free phones... why should you...

amen to that

[Touche']

First off... You don't know me, so don't try and act like you know what kind of person I am.

Obviously you people aren't reading the whole situation. Here are my points...

1.) I had a MANAGER offer me a Mogul as a replacement for 6700.

2.) They told me they would note that on my account.....told me they did. They didn't, so it was a lie.

3.) They have the option to GIVE you a Mogul if you've been through 3+ 6700s.

4.) I paid $400+ for my 6700. I LOVED my 6700....while it worked. I loved my 2nd 6700....while it worked (2 weeks). As I said before, I certainly would have paid FULL PRICE for the Mogul, had their previous product worked.

5.) It IS their product. In business, it's not always about who MAKES the product, but who sells it. That's why, if you have TEP, SPRINT will replace your phone, not the manufacturer.

6.) One of you (above) said that if it were a few months back you would have said you would 'try' to get me a Mogul. Well, the MANAGER said he WOULD get me a Mogul...not 'try'.

7.) MANY other people IN THIS FORUM have gotten their Moguls for FREE and for the SAME REASON, but I alone am the 'bad person'? In fact, a lot of people are congradulating them on their Free Mogul.

8.) The Sprint store by me pays $8.75 hr. So, YES.... they are paid to deal will customers AND their problems. That's why they're called Representatives...not Salesman. How do I know what they make? I USE TO WORK AT THAT STORE.

9.) Why EXACTLY am I wrong for complaining about a potentially defective product?

10.) Whoever is reading this would take a free Mogul....legally, at least.

11.) If after buying a 6700 that didn't work, then that 6700 being replaced with another that didn't work, where does my money go when I give them ANOTHER $350 for a new phone?! I'm just supposed to sit back and take it b/c they sold me a defective product?

12.) If I knew I would get a 6700 that worked (at least the majority of the time) I would pay for a Mogul, because I would feel like I got what I paid for in the first place (with the 6700)

13.) What that guy above said doesn't even make any sense: Something about Retentions having a set $ amount for the Mogul, so now that I get a free one I'm taking money away from people with 'REAL PROBLEMS'. Uhhh...okay. Gee, the poor children.

14.) I didn't realize that all my 'messed up' 6700s didn't qualify as a 'real problem' I guess all you 6700 users never really had any real problems then? Is that what he's saying?

15.) I'm not that jerk who walks into a store and just makes irrational demands. As I said, I never asked for a Mogul in the first place, the MANAGER did. Actually, I didn't even expect that...

16.) Promises do mean something in the business world. Maybe not at the high, corporate level, but down on my level yes....they do. If a manager Promised you something, wouldn't you want that to be honored. As I said earlier, they're REPRESENTATIVES, so if they make a promise...Sprint is making a promise.

17.) I agree... The customer is absolutely NOT always right, but I certainly was this time.

I had another point, but I can't remember anymore. I'm not a bad guy, at all. Neither are all the other people who got the Same Deal As I Did. I didn't start this topic to offend anyone. I just needed to vent about a PDA problem....so I thought people here would understand. To all of your who agree with me (or at least see where I'm coming from...) Thanks.

-Touche'

[MrDeeds]

Originally Posted by Touche'

People like me? Wow... I hadn't realized we'd met before. It's not like I went in there screaming at them. I wasn't even the one who brought up the whole 6800 in the first place, for real.

I'm sure you also believe them when they tell you that you need a $30 vision plan for evdo to work on your phone.

I see... So, if I decided to get a plain-jane flip phone, what happens to all the money I paid for the 6700?

Do I get that back? No...

You would have gotten a refund if you would have returned your phone within the first 30 days and could have at least negotiated an exchange within the first 90 if it was that bad.

Should I? Uh....YES.
Why? Because, like everyone else, I DID pay for my 6700. I'V NEVER GOTTEN ONE THAT WORKS. PERIOD. So, what you're saying is that if a customer pays $400+ for something, then it doesn't work, he should BUY something else w/o getting his money back? Please...

The phone works for me and a couple hundred thousand others. You just have to know how to touch her. Oh yea, they did offer you a 700wx which while not perfect was actually more expensive than the 6700.

Oh, and the Reps at the Sprint Store I go to make $8.75 + Commission. I'm not gonna cry for them. You don't think part of their job is do deal with complaints? then why the hell are they called REPRESENTATIVES and not just Salsemen? Oops...

No pay scale deserves to deal with your level of whining.

Anyway, I'm not gonna apologize. Some of you people act as if I've robbed someone out of house and home. Get of your horses....seriously.

Oh yeah, and I suppose you have about 50 more threads to go through and judge people; it's not like I'm the only one who went through this. I've read A BUNCH OF POSTS where people did THE SAME THING for the SAME REASONS. Guess there,s a lot of 'people like me' around here, huh?

Nah not a lot like you. Nobody needs an exceedingly high moral compass to see that all you did was cry till someone changed your diaper.

I' sorry if I've offended some of you. Taht wasn't my purpose at all. I just needed to vent a bit, and I thought that this would be a good place. Guess I was wrong.

My Ppc-6700 was highly offended and you went too far by saying sprint screwed you. 700,000 people got bent over last week by apple. Now i really feel for them.

One more thing. You think I'm incapable of recognizing a pattern? Hmmm... You must be right. I mean, if I had recognized a pattern I would have wanted a DIFFERENT PHONE instead of ANOTHER OF THE SAME PHONE that always seems to MESS UP. Geez... I'm so stupid.

If you could recognize a pattern you wouldn't gotten another pda phone thats already shown thats its got more than a couple issues within its first couple weeks of release.

p.s. By the way...I'll say it again: Don't try to act like you wouldn't take a free 6800.

Which is all this was about. You getting a free phone. Not sprint screwing you or the lowly rep that lied to you. You wanted a free phone but not just any free phone. One of the hottest newest free phones which also happened to be an upgrade to what you had.

[nemanracing]

Originally Posted by Thesian

No, I'm sure it does that all the time... Can you duplicate it for me? No? Its intermittent? Oh, so it doesn't do that all the time. Oh, just most of the time? But I need to duplicate the problem to find the problem... oh... Why should I be able to fix a phone I can't tell is broken? (Conversation with a Sprint customer)

Off topic but i have the same kinds of conversations with VZW cust's lol... I'm a VZW CST(Tech)...

[shades228]

Bottom line is nothing is free. I got a discount on my 6800 but it was because I had my service long enough to get it. I've had the same plan for 4 years. I get 2000 anytime, free vision (before the 6800 it was unlimited text and a $10 download credit monthly built into the vision), for 2 phones for $90. Try and get that plan now. Oh you can't because like all business models you have to recoup your comp costs. So that means they have to figure out a way to make up the $450 dollars that it costs for that phone. If you're first thought is that Sprint doesn't pay that much then please don't reply because you don't know how projected revenues work. It doesn't matter how much someone pays they project earnings based on what it sells for.

You know why I love the I-phone. It sets a precedence for all other phone manufactureres. They can say "Hey we're not giving any discounts at all to you and we won't reimburse the telecomunication company selling the phone for any discounts they attempt to give without our permission."

You wouldn't walk into your local cable company and demand a HD 60" TV because your old one broke. You have to have a TV to have cable so this is the same thing.

Bottom line it's people like you who drive up the plans and reduce the features in plans because the companies have to recoup their costs. So goodjob trying to be a victim you succeeded. You help to contribute to the next plan increase and seperation of service that will be rolled out next. Ever wonder why TEP goes up every year but the phone prices stay about the same? It's because of people who want to think they're "screwing the man" when in fact the man just says "raise prices to get that money back".

[namopereht]

Anyone who is in the business of tech/customer support can agree with this. With any product being returned for defect and being exchanged with another, not once but twice and having the same exact problem, then the product is almost never at fault. Customers do things that, in their opinion, could NEVER be the reason for a fault. "This (piece of software/registry hack/hilarious screen saver/cute cursor) couldn't be the problem, so why even mention it". Sometimes customers even do things subconsciously and never even realize it. Like the NT user who has such a light touch on the keyboard she double-taps the delete key whenever she is trying to log on and the computer magically reboots, or the gas stove which never seems to keep a pilot light... couldn't be the ceiling fan running on high right above it. There are probably millions of things that could be cited, but all come down to one thing... the user. How could you think 3 times in a row with the same problem on different devices could be the device's fault? Even if the cases are all banged up, and even if sprint forgot to reload a new stock rom onto it, do you think all 3 devices would have the same problem? I am a former field investigator and skip tracer, and also a registered agent with the ARA. I would NEVER trust a bleeding edge device for use in a position as such. If you depend on your device for livelihood and quite possibly life safety go get something like an a900 or good ol' Motorola. You are the same kind of person who cries to the internet provider who "made me lose $xxx because my internet wasn't working" . Take a little responsibility on yourself and quit making the jobs of poverty level workers living hell. I listen to people like you on a daily basis and can't stand someone who can't take his own dues. As in all business, if someone offers you something on promise GET IT IN WRITING! If the product you are getting for exchange of your defective one is damaged, refuse it. Maybe these things should be common sense to most people, but it seems common sense isn't so common any more. What I see here is a child who was offered the possibility of a cookie, but then was told he couldn't have it. Yes tantrums do eventually work, but just make the thrower look bad.

Sorry about the long rant here from a relatively new member and hope it doesn't make ME look bad. No excuses, I just get peeved by some people.

namopereht