Oh Look, SPRINT Screwed Me..........AGAIN.

[94tbird]

First off... You don't know me, so don't try and act like you know what kind of person I am.

i dont need to know you to see what kind of person you are from your complaining on the site. i see this crap every day


3.) They have the option to GIVE you a Mogul if you've been through 3+ 6700s.

NO they dont. that is a lie. there is an exchange lsit to be followed. the 6800 is NOT on it

5.) It IS their product. In business, it's not always about who MAKES the product, but who sells it. That's why, if you have TEP, SPRINT will replace your phone, not the manufacturer.

it is NOT their product. if you have TEP and you break the phone beyond repair you goto Asurion, NOT sprint. We do repairs as a courtesy on the 6700 because it isnt even a repair model. Read the ESRP brocure in full. Cracked LCD's arent technically covered, nor are batteries, cosmetic damage, ect

8.) The Sprint store by me pays $8.75 hr. So, YES.... they are paid to deal will customers AND their problems. That's why they're called Representatives...not Salesman. How do I know what they make? I USE TO WORK AT THAT STORE.

So your saying because they get paid so little that thye have to deal with your shit. Personally they should get paid a ton mor eto deal with the BS you sling around

9.) Why EXACTLY am I wrong for complaining about a potentially defective product?

Potentionally is not defective. 95% of all treo's 6700's ect go back to the warehouse with ZERO issues. most are software related or USER issues.

10.) Whoever is reading this would take a free Mogul....legally, at least.

No i would take what is offered to me provided it can do the same things and IT WORKS!

11.) If after buying a 6700 that didn't work, then that 6700 being replaced with another that didn't work, where does my money go when I give them ANOTHER $350 for a new phone?! I'm just supposed to sit back and take it b/c they sold me a defective product?

You bought a 6700. you should expect it to be repalced wit hthe same model as that is what you paid for. you did not pay for the 6800 which is an upgrade to the 6700 so dont expect to get it for free.

12.) If I knew I would get a 6700 that worked (at least the majority of the time) I would pay for a Mogul, because I would feel like I got what I paid for in the first place (with the 6700)

i dont believe you would. your flaunting your free 6800 already i imagine encouriging others to make up BS issues to do the same, basically robbing sprint of money. and then you wonder why the cust service sucks. because they cant afford the better people

13.) What that guy above said doesn't even make any sense: Something about Retentions having a set $ amount for the Mogul, so now that I get a free one I'm taking money away from people with 'REAL PROBLEMS'. Uhhh...okay. Gee, the poor children.

it is true whether u believe it or not. your issues werent valid for a free 6800. you should have gotten a 6700 but you bitched and complained and the reps got tired of you so they appeased you. now when u call back for the same issues wit hthe 6800 what are you going to demand next?

14.) I didn't realize that all my 'messed up' 6700s didn't qualify as a 'real problem' I guess all you 6700 users never really had any real problems then? Is that what he's saying?

2+ years with no issue other than 1 stolen phone. Thanks. i know how to use the devic and i know its limitations. i dont expect it never to freeze or lock up. i dont expect the phone to not crack and lcd if i drop it hard enough ect.

15.) I'm not that jerk who walks into a store and just makes irrational demands. As I said, I never asked for a Mogul in the first place, the MANAGER did. Actually, I didn't even expect that...

Really? you sure sound liek it!

16.) Promises do mean something in the business world. Maybe not at the high, corporate level, but down on my level yes....they do. If a manager Promised you something, wouldn't you want that to be honored. As I said earlier, they're REPRESENTATIVES, so if they make a promise...Sprint is making a promise.

the manager doesnt have that authority to do so. he msut follow the exchange lit or he will be yelled at, written up punished by sprint. helping the customer and following procedure dont always go hand in hand. the lesser of 2 evils is appeasing sprint

17.) I agree... The customer is absolutely NOT always right, but I certainly was this time.

i hardly believe that after all of your ranting in here

[blazingwolf]

I'm thinking that it is time to lock this thread.

[Thesian]

Originally Posted by Touche'

First off... You don't know me, so don't try and act like you know what kind of person I am.

Obviously you people aren't reading the whole situation. Here are my points...

1.) I had a MANAGER offer me a Mogul as a replacement for 6700.

2.) They told me they would note that on my account.....told me they did. They didn't, so it was a lie.

3.) They have the option to GIVE you a Mogul if you've been through 3+ 6700s.

4.) I paid $400+ for my 6700. I LOVED my 6700....while it worked. I loved my 2nd 6700....while it worked (2 weeks). As I said before, I certainly would have paid FULL PRICE for the Mogul, had their previous product worked.

5.) It IS their product. In business, it's not always about who MAKES the product, but who sells it. That's why, if you have TEP, SPRINT will replace your phone, not the manufacturer.

6.) One of you (above) said that if it were a few months back you would have said you would 'try' to get me a Mogul. Well, the MANAGER said he WOULD get me a Mogul...not 'try'.

7.) MANY other people IN THIS FORUM have gotten their Moguls for FREE and for the SAME REASON, but I alone am the 'bad person'? In fact, a lot of people are congradulating them on their Free Mogul.

8.) The Sprint store by me pays $8.75 hr. So, YES.... they are paid to deal will customers AND their problems. That's why they're called Representatives...not Salesman. How do I know what they make? I USE TO WORK AT THAT STORE.

9.) Why EXACTLY am I wrong for complaining about a potentially defective product?

10.) Whoever is reading this would take a free Mogul....legally, at least.

11.) If after buying a 6700 that didn't work, then that 6700 being replaced with another that didn't work, where does my money go when I give them ANOTHER $350 for a new phone?! I'm just supposed to sit back and take it b/c they sold me a defective product?

12.) If I knew I would get a 6700 that worked (at least the majority of the time) I would pay for a Mogul, because I would feel like I got what I paid for in the first place (with the 6700)

13.) What that guy above said doesn't even make any sense: Something about Retentions having a set $ amount for the Mogul, so now that I get a free one I'm taking money away from people with 'REAL PROBLEMS'. Uhhh...okay. Gee, the poor children.

14.) I didn't realize that all my 'messed up' 6700s didn't qualify as a 'real problem' I guess all you 6700 users never really had any real problems then? Is that what he's saying?

15.) I'm not that jerk who walks into a store and just makes irrational demands. As I said, I never asked for a Mogul in the first place, the MANAGER did. Actually, I didn't even expect that...

16.) Promises do mean something in the business world. Maybe not at the high, corporate level, but down on my level yes....they do. If a manager Promised you something, wouldn't you want that to be honored. As I said earlier, they're REPRESENTATIVES, so if they make a promise...Sprint is making a promise.

17.) I agree... The customer is absolutely NOT always right, but I certainly was this time.

I had another point, but I can't remember anymore. I'm not a bad guy, at all. Neither are all the other people who got the Same Deal As I Did. I didn't start this topic to offend anyone. I just needed to vent about a PDA problem....so I thought people here would understand. To all of your who agree with me (or at least see where I'm coming from...) Thanks.

-Touche'

1. You had a manager offer you a Mogul, I beleive you said, 4 months prior... I'm not aware of many offers that stand up to 4 months.

2. The amount of things I intend to do for a customer in a day and then get derailed, at times by another customer while the first one is standing, could fill pages. I"m sorry the first manager lied to you. 4 months ago, we didn't know if the Mogul was coming in June, July, or October. I'm glad he promised you something.

3. We have the option to fix your phone. Then replace your phone. If we have 6700's, then you get 6700's. I honestly feel that for ALL the people that had/have such a lousy time with theyr 6700's that they should get out of that type of phone all together. I don't think your dumb, or incapable of using it, but your purposly using a complicated, trouble prone device, and then blaming us for your business needs. I'm sorry that your incapable of being a consumer, and when your current product doesn't work, as a consumer, you get something different... you get it... not we give... We might as well just have some monopoly run things, cause your not going to make a decision on your own.

4. You paid 400 for a 6700... then why shouldn't you pay for a 6800... and if your 6700 worked, why would you buy a 6800...

5. Your right. You have TEP. Your phone is broken. Here, let me replace it... with a 6700!

6. Ok... I think you just re-read your statment here, cause you make my point for me, but I'll do this anyway. I would have said i would "try" to get you a Mogul. The manager said he "would". Ergo, I think the manager was wrong... and that if the manager said he made a mistake, or was miss informed or whatever, then you need to quick your crying, ans suck it like a man.

7. Sooooo... no, i'm serious... Soooo What... So someone got lucky... Ok... HEY, EVERYONE... GO TO THE SPRINT STORE IN GREENFIELD WISCONSIN AND ASK FOR YOUR FREE PPC-6800 CAUSE IF THOSE PEOPLE GOT IT FOR FREE, SO WILL YOU!

See how ridiculous that sounds.

8. ... anyone else wanna tackle ther economic impact of 8.75 hr on their lives? ... You use to work for Sprint? Sooo, you knew that if you kept *****ing, that we'd cave... Cause of our damned CSAT scores.

9. Because there was nothing wrong the 6700, except the updates for the software not being released. Complaining to Sprint isn't going to improve that. Again, if the product is so bad, why do you love it. If the product is so bad, its your right and duty as a customer to use the power of your wallet to show us (Sprint) or UTStarcom what you think and BUY something else. If I think a McDonalds cheese burger sucked, and I say "Hey, this sucked" and they give me a new one, and it sucks, then I get another, and it sucks, and I get another, and it sucks... You'd call me a moron for not going to Burger King or buying a different sandwhich or something. But you need to take the power that your giving up, and buy what you want, and if you can't buy it, then find it. I would gladly have you come to my store with your 6700 and I will flash it with one to the many custom roms, that I think would improve your 6700 experience.

10. DUH!!! That still makes me a heel if I whine and complain till they give one. When your a child, and you whine and complain, your told no. The case should be the same here.

11. Someone else can deal with the math on this one, I give up.

12. Dead horse, someone else wanna beat on it.

13. Ok, if my boss says I have 1200 dollars for my department for customer csat, and I give 2 moguls away, then that means, no one else gets a mogul. Now, mind you, thats over simpliffied, but I think you get my point.

14. I see lots of messed up 6700's and I also see lots of whiners. I didn't look at your phones. I don't know what the actual problem was. At this point, I would have wanted to declare it liquid damaged and send you packing... but I wouldn't... but I'd really want to.

15. *sigh* Why did you give this one a number...

16. Which is why, when you finally convinced someone of that, or you annoyed them enough, you got what you wanted. I did say that I thought the manager was wrong, and you were wrong for taking advantage of it to the point you have. Just let it go. You got worked up over what some sales manager said. Trust me, sales managers barley know what day it is, let alone when stuff is coming out, whether ist better, and if they can give it away.

17. No, Im sure... absolutley... uh huh... You say the locking up is intermittent? Can you duplicate it for me? You can't? I'm sorry, you said it happens all the time... No, I'm sure it does... The customer is always right...

I see where your coming from. I do. I do sympathize to a point. Did the manager promise you something... Yes.

Do I think you deserve a PPC-6800. NO. Heck no. That fact that you just kept pushing it convinces me of this. For the time it took you to sit on hold with retentions, you could have loaded a custom ROM to your 6700, read a good book, and probably got an Associates Degree. Good job. How much time did you waste? How much is your time worth? I hope you wasted 20 or more hours on this... I do.

[94tbird]

Originally Posted by Thesian

1. You had a manager offer you a Mogul, I beleive you said, 4 months prior... I'm not aware of many offers that stand up to 4 months.

2. The amount of things I intend to do for a customer in a day and then get derailed, at times by another customer while the first one is standing, could fill pages. I"m sorry the first manager lied to you. 4 months ago, we didn't know if the Mogul was coming in June, July, or October. I'm glad he promised you something.

3. We have the option to fix your phone. Then replace your phone. If we have 6700's, then you get 6700's. I honestly feel that for ALL the people that had/have such a lousy time with theyr 6700's that they should get out of that type of phone all together. I don't think your dumb, or incapable of using it, but your purposly using a complicated, trouble prone device, and then blaming us for your business needs. I'm sorry that your incapable of being a consumer, and when your current product doesn't work, as a consumer, you get something different... you get it... not we give... We might as well just have some monopoly run things, cause your not going to make a decision on your own.

4. You paid 400 for a 6700... then why shouldn't you pay for a 6800... and if your 6700 worked, why would you buy a 6800...

5. Your right. You have TEP. Your phone is broken. Here, let me replace it... with a 6700!

6. Ok... I think you just re-read your statment here, cause you make my point for me, but I'll do this anyway. I would have said i would "try" to get you a Mogul. The manager said he "would". Ergo, I think the manager was wrong... and that if the manager said he made a mistake, or was miss informed or whatever, then you need to quick your crying, ans suck it like a man.

7. Sooooo... no, i'm serious... Soooo What... So someone got lucky... Ok... HEY, EVERYONE... GO TO THE SPRINT STORE IN GREENFIELD WISCONSIN AND ASK FOR YOUR FREE PPC-6800 CAUSE IF THOSE PEOPLE GOT IT FOR FREE, SO WILL YOU!

See how ridiculous that sounds.

8. ... anyone else wanna tackle ther economic impact of 8.75 hr on their lives? ... You use to work for Sprint? Sooo, you knew that if you kept *****ing, that we'd cave... Cause of our damned CSAT scores.

9. Because there was nothing wrong the 6700, except the updates for the software not being released. Complaining to Sprint isn't going to improve that. Again, if the product is so bad, why do you love it. If the product is so bad, its your right and duty as a customer to use the power of your wallet to show us (Sprint) or UTStarcom what you think and BUY something else. If I think a McDonalds cheese burger sucked, and I say "Hey, this sucked" and they give me a new one, and it sucks, then I get another, and it sucks, and I get another, and it sucks... You'd call me a moron for not going to Burger King or buying a different sandwhich or something. But you need to take the power that your giving up, and buy what you want, and if you can't buy it, then find it. I would gladly have you come to my store with your 6700 and I will flash it with one to the many custom roms, that I think would improve your 6700 experience.

10. DUH!!! That still makes me a heel if I whine and complain till they give one. When your a child, and you whine and complain, your told no. The case should be the same here.

11. Someone else can deal with the math on this one, I give up.

12. Dead horse, someone else wanna beat on it.

13. Ok, if my boss says I have 1200 dollars for my department for customer csat, and I give 2 moguls away, then that means, no one else gets a mogul. Now, mind you, thats over simpliffied, but I think you get my point.

14. I see lots of messed up 6700's and I also see lots of whiners. I didn't look at your phones. I don't know what the actual problem was. At this point, I would have wanted to declare it liquid damaged and send you packing... but I wouldn't... but I'd really want to.

15. *sigh* Why did you give this one a number...

16. Which is why, when you finally convinced someone of that, or you annoyed them enough, you got what you wanted. I did say that I thought the manager was wrong, and you were wrong for taking advantage of it to the point you have. Just let it go. You got worked up over what some sales manager said. Trust me, sales managers barley know what day it is, let alone when stuff is coming out, whether ist better, and if they can give it away.

17. No, Im sure... absolutley... uh huh... You say the locking up is intermittent? Can you duplicate it for me? You can't? I'm sorry, you said it happens all the time... No, I'm sure it does... The customer is always right...

I see where your coming from. I do. I do sympathize to a point. Did the manager promise you something... Yes.

Do I think you deserve a PPC-6800. NO. Heck no. That fact that you just kept pushing it convinces me of this. For the time it took you to sit on hold with retentions, you could have loaded a custom ROM to your 6700, read a good book, and probably got an Associates Degree. Good job. How much time did you waste? How much is your time worth? I hope you wasted 20 or more hours on this... I do.

your a lot more civil than me haha

[eb3604]

"There's no such thing as a free lunch" ~ Milton Friedman

Although I'd be willing to give you a free bottle, pack of huggies and a blanky cuz i think you need them

[wmdunn]

Just finished reading through the entire thread. Man, you guys are tough, talk about piling on . . .

[Touche']

No kidding. I don't even care anymore. I specifically said that I wasn't trying to offend anyone, but they're all bent on trying to offend me. I didn't start out by calling a bunch of names. I'm immature, but it's all good for them to sit here and talk sh!t like this to me when they actually have no reason.

These morons say crap like, "It didn't merit a free 6800..." I really don't care. If I'm told by a manager that's what I'm gonna get, then that's what I want.

My last point... The whole thing about this was the fact that he said, "If you can survive with THAT phone, we'll swap you with a 6800 when it becomes available." Not many people would have even said yes to that. I've been walking around with a phone that rarely works for months b/c I figured it would be worth it. Nobody cares... They're just pissed off that they payed FULL PRICE for their 6800.

Everyone is trying to say that I'm immature. WHY? Because I was pissed about 3+ broken 6700s? I hear people complain a lot more than me, but nobody says anything to them.....just me.

WHINING?! What the hell do you think all of YOU are doing here? See, I actually HAD a reason to be pissed off. You people are just coming in here and bashing on me w/o any reason. Every-single-time that another one of you people come in here and bash me, you're just saying the same crap as the person before you. If you wanna think that the only thing here that mattered was a free 6800....I couldn't care less. Who are you? Words on a forum.

"...its your right and duty as a customer to use the power of your wallet to show us (Sprint) or UTStarcom what you think and BUY something else." -Thesian Now I know you're full of sh!t. It's my DUTY to give them more money?! No.

Being sarcastic about the last one on there? When I walked into Sprint, my girlfriend just happened to call me. I handed the phone to a manager and KINDLY SAID, "Would you mind answering this?" He hit every damn button on the phone. Nothing. It just sat there and vibrated for like 10 minutes. Keep your mouth closed until you know what you're talking about.

"I see where your coming from. I do. I do sympathize to a point. Did the manager promise you something... Yes." -Thesian. Okay, and THAT'S THE MAIN THING HERE. It really doesn't even have anything to do with whether or not I DESERVE it. I DIDN"T ASK FOR IT IN THE FIRST PLACE!!

It's okay, though. If you people think that you can judge me b/c of one event that YOU DISAGREE with, then I couldn't care less about your opinions of me anyway. I never said, "OH LOOK! People got free 6800s like this! I'm gonna go do it..." The promise was made by the manager LONG before anyone posted anything about that. Again, it wasn't even my idea in the first place. All I was saying is that it's curious why I'm getting bash for something NO ONE ELSE IS. In fact, some of them even admitted that they purposefully messed up their 6700 to be upgraded for free, but you're here bashing me.

Okay.

Fine, then... I cave. I apologize for feeling that a promise by a Manager of a company should be honored. I'm also sorry that I'm being mailed a free Mogul. In fact, I'm EVER SO SORRY for that last one.

-Touche'

-Touche'

[Thesian]

We have a difference of opinion. If your not really sorry, thats fine.

What I mean by "the Power of the wallet" is that if your not happy, you buy from another company, or another brand. You give your money to someone else. If its Sprint that has upset you, go to Verizon. If its UTStarcom, then buy a Palm or something. You ultimately hold the power.

In the end, I'm more disappointed than anything. I guess if you got a hand shake and a verbal agreement from that manager, I would be less so, but you got the off hand word from someone who was so far from actually knowing what would happen when the phone came out.

Regardless, I'm glad your getting your phone. I hope your works well. I truly hope it never locks up, or anything else associated with a PDA. If it does, well... Sucks to be you.

In the end, I took offense to the fact that my company had a policy that you felt didn't apply to you, and you were going to make it known that you were "screwed" by said policy.

I appologize for any slight you feel from us calling you immature. We feel thats what your behavior represented, but thats obviously a difference of opinion.

The situation is done. Enjoy your phone.

[Touche']

In the end, I took offense to the fact that my company had a policy that you felt didn't apply to you, and you were going to make it known that you were "screwed" by said policy." -Thesian

Now, I DO Apologize for this. I do realize that it wasn't really Sprint who screwed me, someone just made a mistake. I know that people make mistakes. I was just really frustrated at the time, I suppose. Sprint IS a very good company, and they really do have good plans. I never really had a personal problem with anyone at the store, either. All the reps at my Sprint store are actually pretty cool. Especially the Manager. Also, he wasn't even the one who got me my Mogul. However, he was really kind, and did everything that he could do.

What I mean by "the Power of the wallet" is that if your not happy, you buy from another company, or another brand. You give your money to someone else. If its Sprint that has upset you, go to Verizon. If its UTStarcom, then buy a Palm or something. You ultimately hold the power. -Thesian

My mistake. I see what you're saying now.

"I appologize for any slight you feel from us calling you immature. We feel thats what your behavior represented, but thats obviously a difference of opinion." - Thesian

I do appreciate that, but I really want you to think about what a lot of you have been saying about me. Various people have been attacking my character based on ONE SITUATION that they don't agree with, so what does that say about their 'character'? By the way, the Manager did shake my hand when he told me that he would get me a Mogul as a replacement. I didn't mention that b/c I didn't really think it mattered whether he shook my hand or not. Maybe it doesn't... All I know is that I didn't come in here to attack anyone, and I've made that clear a few times. I've even apologized to the people I offended waaaaay earlier in this thread. However, so many of you keep on judging/attacking me. Watch your character.

Most likely, some more people are gonna come in here and get at me, and that's fine. I'm finished. The purpose of this thread was lost the second I started it. Maybe I should have worded some thing differently. I don't know... Well, I don't really care either.

-Touche'

p.s. What is it EXACTLY that makes my behavior immature? I never yelled at the people in the store or on the phone.... I never called any of them names.... I never slammed the door as I left.... I didn't stomp out the door when I left....I never even asked for the Mogul to begin with.... In the end, all I asked for was what the Manager promised me in the first place. That's all.

[land2634]

If it sheds any light on the situation, at least 6 other people I work with have 6700's. 3 of those people are walking around with 6700's experiencing missed calls from various freezing issues and whatnot. All issues about customer misuse etc. aside... the reason they are walking around with these even though they have TEP is that reps from the local store here told each of them to wait for the 6800 to hit stores, and THEN come back. One of them is even under the impression that he can "drop" his 6700 and walk in to get the new 6800. Despite my attempts to tell them all they are mistaken, their response to me was, "No, thats what they told me"... So it might not ALWAYS be a whiny customer expecting outrageous demands (sometimes yes it is, and I deal with it everyday where I work). These are actual situations where people are literally being promised things that cannot be fulfilled. Customers don't generally know the store policies, and sadly (and this is any company, not just Sprint), the employees aren't really held to know them either. Granted this is just one store, but imagine how many other stores are using the same practice. I'm not defending one side or the other, only shedding light on what I know has happened here.