how to get a new mogul - Page 6

unclutchable · #51 (**permalink**) 08-01-2008, 01:51 PM

I wonder if they'll give me an HTC Touch...

**aznmode** · #52 (**permalink**) 08-01-2008, 02:04 PM

Quote:

Originally Posted by unclutchable

I wonder if they'll give me an HTC Touch...

I had my Mogul replaced by Asurion and was told the Mogul was back ordered. I asked about getting a different type of phone and they said they can do that but I would have to be stuck with that phone meaning I can't call back and exchange it when Mogul comes in. That's probably BS but the answer to your question is YES but only if they don't current have any Mogul in stock.

reeg420 · #53 (**permalink**) 08-01-2008, 07:14 PM

Yeah just be persistent..

I got the $7 a month full insurance on my phone..

When I had the 6700...

I lost my first one.. got a refurb from asurion.

Then that one had a dead pixel in the camera.. Brought it to a sprint repair facility(since better chance of getting an upgrade through them) and they couldnt fix it...
They said that they would have to replace it with a refurb. Now I know what I do to my phones and I dont really like getting refurbed phones.

I politely said that I do not like refurbs because Im not really into having anyones else's crap. They said that there was nothing they could do and its all in the draw at the factory for which phone you get.. If they have refurbs thats what they send you.. Said ok and asked if I could pay a copay to get a new one... They said no...All the while acting like I thought that they still made the 6700...They said that the 6700 was discontinued so I asked what phone would be comparable to that one...ahh the mogul...

So I waited for the phone to see if they would send me a new mogul. When it came in it was a refurb 6700. I took it and they assured me that if I had any problems that I could bring it back and they would replace again. No problem..

Few days later found another issue with that one...Went back and got a little disgruntle..not bad just a little mad that I was a customer of Sprint\Nextel for over 6 years and why they couldnt work something out to get me a new phone since I have been paying insurance.
The nice girl at the counter gave me the number of the factory manager where they have their phones sent out of. When I contacted him he was very helpful and got me out a mogul within a few days.. Very nice guy..

Done deal happy customer...

ExpletiveDeleted001 · #54 (**permalink**) 08-01-2008, 09:15 PM

just call *2 as ask for a representitive.. Tell em your touch screen is unresponsive or it crashes or locks up, you can make up anything you want really.. they will send you a new phone in the mail and ask that you return yours in the included envolope.. They will charge you the $50 deductable but ive done it about every 6mos as thats as often as the insurace covers.. (last time they even upgraded my 6700 to a 6800 for free...cept for the $50 deductable)... Hoping to try to get a free upgrade to the Touch Pro next time... lets hope it works..

Mattheyu · #55 (**permalink**) 08-01-2008, 10:01 PM

Quote:

Originally Posted by flyers2114

The phone is a re-furb not brand new....

Brand new, in box. I've received refurbs via a waranty replacement, and new via insurance, and there are quite a few noticeable differences. I of course refused to believe them when they told me I'd recieve a new phone, not a refurb, until I check myself. Asurion has always told me they would send me a brand new phone, in the box, with all accessories. Customer care tried to send me a refurb and claimed it was new.

I've never bothered with repairs or exchanges via the store. They claim my account is classified as a business account, so it has to be done through customer care. They don;t always mention it, but you can have the $50.00 deductable billed to your account instead of up front.

I've been through 7 Moguls since September of 2007.

**flyers2114** · #56 (**permalink**) 08-01-2008, 10:32 PM

Quote:

Originally Posted by Mattheyu

Brand new, in box. I've received refurbs via a waranty replacement, and new via insurance, and there are quite a few noticeable differences. I of course refused to believe them when they told me I'd recieve a new phone, not a refurb, until I check myself. Asurion has always told me they would send me a brand new phone, in the box, with all accessories. Customer care tried to send me a refurb and claimed it was new.

I've never bothered with repairs or exchanges via the store. They claim my account is classified as a business account, so it has to be done through customer care. They don;t always mention it, but you can have the $50.00 deductable billed to your account instead of up front.

I've been through 7 Moguls since September of 2007.

Didn't know that......I have my success through the store itself (never have had to pay the $50 deductible)....but if I ever need to....I will keep this in mind....thanks for the info...

tdubbs27 · #57 (**permalink**) 08-02-2008, 12:25 AM

I'm really curious, please PM me your no fail method.....

mike9191 · #58 (**permalink**) 08-02-2008, 12:35 AM

I would not go to a store. They are a separate entity and have nothing to do with the insurance. You might get it replaced, but with a refurb phone. Call Assurion and file a claim for damaged phone. When I did this last time they were going to send out a refurb phone. I insisted that I get a New phone since I have had issues with refurb phones in the past. This was true, but they are only obligated to send a new phone if a refurb is not available. If you stick to your guns, you'll get a new one. The old phone needs to be flashed back to a sprint ROM since it has to be returned. If you dont return it they will bill your account $200 equipment fee. Good luck,........I work for Sprint customer care and have been thru this a 1000 times. This is your best route.

leetsauce · #59 (**permalink**) 08-02-2008, 12:47 AM

I have a year-old Mogul, all worn out and scratched (except the screen), and I'm looking to get it replaced. Unfortunately, I did not add insurance within the 30 days that I was able to.

What can I do to get a new Mogul without paying full price?

unclutchable · #60 (**permalink**) 08-02-2008, 01:31 AM

Quote:

Originally Posted by leetsauce

I have a year-old Mogul, all worn out and scratched (except the screen), and I'm looking to get it replaced. Unfortunately, I did not add insurance within the 30 days that I was able to.

What can I do to get a new Mogul without paying full price?

That's weird, are you sure you can't add it? I had my Moto Q for about 3-4 months before I called up Sprint and asked one of the reps if they could add on the equipment insurance. She was more than happy to. I'd call and check again.

I was thinking about getting rid of the insurance when I got my Mogul, but I kept it just in case. Besides, I can't complain about price considering I have a SERO plan.