how to get a new mogul

[damansc]

Alright, I'm convinced. Can you PM me too?

[matty032]

I always get a new phone as well. I take it to the repair store. Just took this first Mogul a few days ago. I wore the thumbwheel out, and the styli won't stay in. New one is on order. I was hoping they would trade it in store for a Touch, but no such luck. As long as I take it to the store, I get a new one. If I call it in to CS, I usually get a refurb. So now I always take it to the store. I have never paid the 50 bucks, either.

[Mazda Charles]

Originally Posted by ronnieespinal

Who Ever Said You Get A Brand New Mogul Is B/s You..
Never..

Your Insurance Is Covered By Assurion And They Only
Carry Refurbished Units.
Sprint Direct Does Not Have Anything To Do With Your
Insurance Commitment.
Peep Game

All these people trying to figure out how to get a new phone because theirs is scratched? Who are the fraudsters here? And what kind of moderators let you post racial stereotypes.

Can't believe the sense of entitlement some of you people have!

[unclutchable]

Originally Posted by Mazda Charles

All these people trying to figure out how to get a new phone because theirs is scratched? Who are the fraudsters here? And what kind of moderators let you post racial stereotypes.

Can't believe the sense of entitlement some of you people have!

Who are "you people"? That one person? Don't include ALL of us into his half-***** post.

And doesn't it seem ironic that you think you have that same sense of entitlement?

Please go crawl under a rock.

[osva]

can someone pm me the two options.
thanks.

[unclutchable]

I wonder if they'll give me an HTC Touch...

[aznmode]

Originally Posted by unclutchable

I wonder if they'll give me an HTC Touch...

I had my Mogul replaced by Asurion and was told the Mogul was back ordered. I asked about getting a different type of phone and they said they can do that but I would have to be stuck with that phone meaning I can't call back and exchange it when Mogul comes in. That's probably BS but the answer to your question is YES but only if they don't current have any Mogul in stock.

[ExpletiveDeleted001]

just call *2 as ask for a representitive.. Tell em your touch screen is unresponsive or it crashes or locks up, you can make up anything you want really.. they will send you a new phone in the mail and ask that you return yours in the included envolope.. They will charge you the $50 deductable but ive done it about every 6mos as thats as often as the insurace covers.. (last time they even upgraded my 6700 to a 6800 for free...cept for the $50 deductable)... Hoping to try to get a free upgrade to the Touch Pro next time... lets hope it works..

[tdubbs27]

I'm really curious, please PM me your no fail method.....

[mike9191]

I would not go to a store. They are a separate entity and have nothing to do with the insurance. You might get it replaced, but with a refurb phone. Call Assurion and file a claim for damaged phone. When I did this last time they were going to send out a refurb phone. I insisted that I get a New phone since I have had issues with refurb phones in the past. This was true, but they are only obligated to send a new phone if a refurb is not available. If you stick to your guns, you'll get a new one. The old phone needs to be flashed back to a sprint ROM since it has to be returned. If you dont return it they will bill your account $200 equipment fee. Good luck,........I work for Sprint customer care and have been thru this a 1000 times. This is your best route.