how to get a new mogul

[kenjuan86]

Ok, so I am a Sprint Employee. Im here to tell you, if you have insurance on your phone, Total Equipment Protection (TEP) not just (ESRP) Equipment Service and Repair. Expect to be advised, directed, or rcomended to either go to a full service repair center where Techs will attempt to fix and repair your device or contact Asurion, where a non refundable 50.00 deductible is required either billed to account or required up front. The only time you MIGHT, MAYBE!!!!! get a free phone is if its a Manufacture defect, device still under 12 month warranty without water damage, or you luck up and find one on the street. TEP unfortunelty does not cover cosmetic damage. sorry to be the annoying customer service reps we've come to love so much! ^_^!

[rjfranken]

I tell them (these are real) I have to realign my screen every couple of days or it freezes or other eratic things that cant be duplicated ez. usually they hard reset and tell me to come back if that doesnt fix it. most of all be nice and patient-pissed off fixes nothing.

[steps]

Originally Posted by kenjuan86

Ok, so I am a Sprint Employee. Im here to tell you, if you have insurance on your phone, Total Equipment Protection (TEP) not just (ESRP) Equipment Service and Repair. Expect to be advised, directed, or rcomended to either go to a full service repair center where Techs will attempt to fix and repair your device or contact Asurion, where a non refundable 50.00 deductible is required either billed to account or required up front. The only time you MIGHT, MAYBE!!!!! get a free phone is if its a Manufacture defect, device still under 12 month warranty without water damage, or you luck up and find one on the street. TEP unfortunelty does not cover cosmetic damage. sorry to be the annoying customer service reps we've come to love so much! ^_^!

Unfortunately you are wrong. It depends on who you deal with. Of course those MAY be the company rules but employees are able to bend them ALL the time. If your phone has cosmetic damage why can't someone just say the phone doesn't work properly? I have taken my phones in many times for damage and the techs don't even crack the phone open they just ask me whats wrong with it and replace it.

[sehjr]

what's the secret to get anew mogul?

[reddhanky]

I dropped my mogul into the water at the beach and now the screen and keyboard don't work. Will this be covered under the insurance?

[sandiegodude]

if it fell in the water youur best bet is to "lose" it and pay the 50 dollar deductible.

[rdd0512]

Originally Posted by reddhanky

I dropped my mogul into the water at the beach and now the screen and keyboard don't work. Will this be covered under the insurance?

not unless you have tep and then it will be 50 dollar co pay. when i had my 6700 and i messed it up i would just drive to the sprint store, you have to know which ones do the repairs, crack the screen on my truck bed and then go inside and get a new one, havent had to do that with my 6800 yet....

[flyers2114]

Originally Posted by sandiegodude

if it fell in the water youur best bet is to "lose" it and pay the 50 dollar deductible.

Either way it is covered with TEP....loss or unrepairable damage both equal $50 deductible

[lnchbx13]

I too, would love to receive a pm to find out how to get a new mogul.

[jawxx]

Whenever I break a phone, which tends to be a couple times a year, I just report it lost or stolen. Pay the $50 insurance claim. Get a new phone and sell the busted one on ebay as a parts phone. Break even usually AND get a new phone. Sha HA!

Just did this with my Mogul about a week ago. It broke in two, but the hell with giving it up. All parts are still good. anybody wanna buy it for the LCD, keyboard, etc?