Got turned away from Sprint today for being Rooted

[Sunsparc]

Originally Posted by lefty11

no kidding? I won't rant on this issue but if Sprint doesn't want to honor a full warranty on something SPRINT sells , then maybe they should let HTC sell the phones and Sprint should just sell the service and not tell you the first thing you need to do when you have a problem with your phone and they cannot fix it over the phone, is to bring it into a Sprint repair center. I understand you are the awesome Sprint Tech rockin the EVO but wasn;t aware you were a paid spokesperson also.. My car is made in Detroit, I don't take it back to Detroit for warranty work , and when I need to return a defective product to Walmart or somewhere else I bought it , I do not expect to have to pay the Walmart a fee to look at it and then tell me its covered under warranty , so now we can exchange it .....

Just telling it like it is, no fluff.

[thacounty]

Originally Posted by lefty11

no kidding? I won't rant on this issue but if Sprint doesn't want to honor a full warranty on something SPRINT sells , then maybe they should let HTC sell the phones and Sprint should just sell the service and not tell you the first thing you need to do when you have a problem with your phone and they cannot fix it over the phone, is to bring it into a Sprint repair center. I understand you are the awesome Sprint Tech rockin the EVO but wasn;t aware you were a paid spokesperson also.. My car is made in Detroit, I don't take it back to Detroit for warranty work , and when I need to return a defective product to Walmart or somewhere else I bought it , I do not expect to have to pay the Walmart a fee to look at it and then tell me its covered under warranty , so now we can exchange it .....

If your car was made by Ford, you take it to Ford for warranty work. If it isn't a certified dealer that is working on it you can void the warranty of your vehicle.

If you buy something from a store that goes out of return policy, they don't have to take it back, no matter how much you really want them too. I'm not saying they're right for this, but that's how it is. They can tell you that you can call the manufacturer which is the company who will be dealing with their own warranties.

[thacounty]

Originally Posted by lefty11

I said you don't take the car to Detroit where it was manufactured. You take it to an authorized Ford warranty repair center. Thanks The point I was trying to make was it just is not right for a company to sell a product (yes Sprint sold most of the EVOS) and yes I understand Best Buy and Radio Shack sell them too, that is made SPECIFICALLY for them , put their name on it , tell you it has a full one year warranty , and then charge you a fee to even look at it when it is only a few months old , even though they sold it , put their name on it , and tell you to bring it to their authorized repair facility . They could at least void the fee if it is found to be a warrantied problem. You actually make my point for me. I buy a phone from Sprint , buy Sprint Service , I do not drive to Kansas City to have a warrantied problem fixed, I take it to the nearest authorized( in this case for an analogy of your statement) or "certified" Sprint repair facility . When you have a car under FULL warranty (which is basically what a two month old EVO is) you do not pay a certified dealer a deductible . That comes when the product hits a limited warranty stage. Yes , i realize that is how Sprint is handling things now, and no, it isnt right, but that does not mean people have to roll over and take it.

To the other issue, most stores(not all) will take back, exchange, refund, give store credit on defective items bought at that store with proof. there are exceptions, but these stores generally are not selling a product made specifically for them with their name stamped all across it that you are "committed to by contract " for two years . This does not include large things such as refigerators, etc. They actually come to your house at no charge to fix a problem that is under full warranty. I bought a phone made for Sprint by HTC . I didn't just buy an HTC phone and that's where the difference lies. They make you sign a two year contract, sell you a phone made specifically for them for $599 or whatever discount you may have gotten, tell you that you have to pay a premium data charge with that phone , and you are stuck with them for 2 years. Now maybe to some people you think having to send your phone to HTC for two weeks down time is acceptable for getting a defective unit that acts up 45 days after you buy it, UNLESS you pay Sprint a fee to "look" at and determine if its defective or customer abuse. BS, buddy!!!! Charge the fee if its customer abuse , but dont extort money for "looking" at a phone and saying "yes, we are gonna have to exchange (or fix minor problems) . Probably the comment coming from the arrogant sprint service tech mentioned in so many different threads on the site.


And to your comment that a store can tell you to deal with manufacturer... why, of course they can, but most do not, and there is business and common sense being put to use . Just because something can be done legally, does not make it right. IMHO, if Sprint wants to market the phone as a Sprint HTC EVo, then fine, but when you put your name on it , you basically take ownership. Does Sprint tell you to send your phone to Android(Google) when you have software issues? No, they try fixing it and/or hard resets.

In today's times when people spend huge amounts on devices they use for livelihood and other very important reasons in life, they may not be able to go two weeks without communications just to send a 600 dollar phone with a inoperable power button that is 45 days out of the box that Sprint sent to them , and gets a nice little monthly check for over 200.00 on a regular basis.

We do not have to be extreme on every issue but there is common sense, and we , as AMericans do not have to roll over and get A$&#^^ED because someone tells us we do.

This will never be resolved . Some people here just seem to think it is ok to sell an item, and not stand behind it even when it is custom made for them , sold by them, apparently serviced under warranty for a 35 dollar deductible that's not called a deductible , and then fade the heat back to the guy who made it for them. HTC definitely should fix issues as the maker but if you do not think Sprint has an advance negotiated deal with HTC on having stock available for swaps and what not, then you are kidding yourself. Most companies that sell items, take them back because they have an RA process worked out with the manufacturer that allows them to do this at local levels so their important customers do not have to be so inconvenienced as to have to send things back to manufactures. Just think if every company operated like this...... Sorry ma'am , you dont like the picture on your TV, please cal the TV maker, please call the cable company , and also , please call the maker of those bad cables you bought from Radio Shack and then send them all back and they can be fixed....I don't think so.. If you do not agree, that is fine. I just do not believe in being extorted for an unnecessary fee , I already haveanough of those i pay on my monthly bill. RANT OVER

I can see that your main idea is to make me look stupid in this situation which is kind of funny, because to be honest, I don't care how much you pay for your warranty claim. No you shouldn't have to pay for it, but that's not even how this thread started. Let me explain my point again. There is a Ford dealership here called Hunt's Ford. If I buy a truck from them, I don't go see them specifically and complain to them that I have a warranty problem. I go to a certified "Ford" dealership. I can go see them, but they will probably charge me to look at my truck just like any other Ford dealer. I accept that, while parts will be free, I'm not sure about labor, Ford might pay them back they might not. This truck was made specifically for this dealership, on the back theres even a sticker that says Hunt's Ford on it, but its not them that made the truck.

If you don't want to pay the fee, ask what the ETF is, show them that you can Term and you can do it for only a little more than if your phone messed up a couple more times. They don't want you to leave. The way I deal with this, I call Sprint. I tell them I can't drive an hour to a store and I need a new phone. They send one out and have me send mine back.

I understand what you are saying, but you went too far with the point. You are saying that I should go complain to the company in China that made my TV inputs when my TV will not accept an input, nope, I go to Panasonic.

Bro, you pay 200!!?? For 1 phone?!?! Man no wonder they won't help you, you are gullible, they added some fluff to that account. Even if you have insurance with the $10 fee, 99 + 10 + 8, 117 plus tax. That's not 200.

I know that companies can send so many back, I work for one. We have a limited number we can send back per month. If we send more, we get charged. Less doesn't make any difference. And if you got a tv 6 months ago, and you didn't get a service plan on it from the store you bought it from, I can almost guarantee you that they are going to tell you to call a TV repairman, or call the company that makes the TV.

You seem to think that I like paying 35 dollars to have my phone looked at. I do not. I will not, I will continue to call Sprint. But complaining on here doesn't make any difference. You want to change something, call Sprint. Tell them that you heard Verizon doesn't charge this, so you may be looking to check them out.

[Dr.8820]

good to see you back thacounty!

[lefty11]

Originally Posted by thacounty

I can see that your main idea is to make me look stupid in this situation which is kind of funny, because to be honest, I don't care how much you pay for your warranty claim. No you shouldn't have to pay for it, but that's not even how this thread started. Let me explain my point again. There is a Ford dealership here called Hunt's Ford. If I buy a truck from them, I don't go see them specifically and complain to them that I have a warranty problem. I go to a certified "Ford" dealership. I can go see them, but they will probably charge me to look at my truck just like any other Ford dealer. I accept that, while parts will be free, I'm not sure about labor, Ford might pay them back they might not. This truck was made specifically for this dealership, on the back theres even a sticker that says Hunt's Ford on it, but its not them that made the truck.

If you don't want to pay the fee, ask what the ETF is, show them that you can Term and you can do it for only a little more than if your phone messed up a couple more times. They don't want you to leave. The way I deal with this, I call Sprint. I tell them I can't drive an hour to a store and I need a new phone. They send one out and have me send mine back.

I understand what you are saying, but you went too far with the point. You are saying that I should go complain to the company in China that made my TV inputs when my TV will not accept an input, nope, I go to Panasonic.

Bro, you pay 200!!?? For 1 phone?!?! Man no wonder they won't help you, you are gullible, they added some fluff to that account. Even if you have insurance with the $10 fee, 99 + 10 + 8, 117 plus tax. That's not 200.

I know that companies can send so many back, I work for one. We have a limited number we can send back per month. If we send more, we get charged. Less doesn't make any difference. And if you got a tv 6 months ago, and you didn't get a service plan on it from the store you bought it from, I can almost guarantee you that they are going to tell you to call a TV repairman, or call the company that makes the TV.

You seem to think that I like paying 35 dollars to have my phone looked at. I do not. I will not, I will continue to call Sprint. But complaining on here doesn't make any difference. You want to change something, call Sprint. Tell them that you heard Verizon doesn't charge this, so you may be looking to check them out.

Bro.....my intent was not to make you look stupid but merely trying to illustrate a point.


This is not about an extended service warranty. This is about a full warranty . Evidently you do not understand that my point was that Sprint should not charge for a fee for something that is covered under a full parts and labor warranty. Similar to a new car which initially has a bumper to bumper warranty which includes EVERYTHING excluding customer neglect or damage. After a certain mileage or months, the full warranty becomes a limited warranty or carries a deductible, but while under the full warranty, its all covered, even rattles and squeaks.... and as long as you take your car to a certified Ford service center, you will not pay a thing . Very simple. The point is it was MADE somewhere else but they stand behind what they sell . Ok? And I did tell Sprint that I did not want to drive 20 plus miles to a repair center , but they said the phone HAD to be looked at a repair center first, period. (unless of course I just send it to HTC) Not gonna argue this if you do not understand. The whole point is about Sprint standing behind what they sell. Hell I would have even taken a loaner phone and let them send it to HTC but they put it back on the customer. Sprint does not (unfortunately) do advance exchanges on EVO's until you have been to service center or had 3 bad units ( I may be incorrect on that figure) . A Sprint repair center however can authorize an exchange or advance exchange if you get them to look at the phone ( for a fee of course) . I am sure someone might disagree with this but this is what 4 different Reps and Sprint supervisors, and a Sprint Repair center mgr told me, so I am assuming that is the policy as they seem to stick to the same info.

Initially this was about being rooted and taking it back to Sprint but I mentioned something else and the peanut gallery came out.

And no, I am saying you should complain to wherever you bought the TV , not China , not Panasonic(as long as you are under your FULL warranty, meaning all parts and labor....
Most people do not buy things with the expectation they would have to send them back to a 3rd party (manufacturer) if they buy it new from a retailer . This is why they have RA's . And having managed a retail electronics business with a service department , I can tell you that EVERY manufacturer of equipment we sold took back everything under warranty as long as it had an RA and was legit. No limits on returns at all. This was every vendor , and they all stood behind the product, but as the seller , we also stood behind what we sold , as it is solid and moral business practice. We knew we would get credit back or new merchandise back in the end.I am not saying your company does not have limits it can ship back, but this is a negotiated aspect between vendor and retailer .

Additionally, my post said Sprint gets a nice little chunk of change from me every month. I have 5 lines with data, text , etc, and premium data on a few of those lines as all lines are smartphones. My monthly bill is a little over 200 with taxes and fees , not 200 for one phone. Not gullible . Just several lines . It was actually only about 180.00 until recently when Sprint changed the corporate discount program t certain lines only ( like Verizon)

Not trying to be a smart ass, but did you actually read the post or just glance at it?

Either way, it does not matter. I still have to pay 35 dollars if I dont wan't to send my phone to HTC and probably be without it for two weeks, and that , is my beef. I just believe if Sprint sells it, they should honor the warranty in their own repair facilities..PERIOD. I wonder if Sprint would disconnect me after a few months of me telling them if they want their monthly bill paid, they should go get the money from my employer since it comes from them first. and really it was not you that got my ire up but one of the Sprint techs who posted on here with an arrogant attitude and condescending remarks about customers and how he treats them according to the way they come in (upset because phone broke) . I am not only one here who has seen this with some of these guys, and it pisses me off knowing I am paying money to an ass with a crappy attitude to look at a phone and tell me the power button is inoperable . If you don't understand my point then let's agree to disagree but at least read the post the way it is written. And you might say you wont pay the 35 but you might find a bit of a roadblock on that now as they have gotten more stringent in the last 6 months, but it is a bit funny because ultimately it sounds like we feel the same way if you say you refuse to pay the fee also......I was merely trying to provide an analogous scenario to better explain my view point. And by placing it on here, if enough people were to see it and feel the same way, then maybe some day it would change back to the way it was before. I wasn't looking for sympathy or asking anyone her to pay my fee . I was merely expressing my view which is what most forums are for.I will not post about it again as it is not intent of this thread and for that I apologize, especially to the OP.

[shatner]

wow, this thread is like a crazy train off the railz!

[thacounty]

Originally Posted by Dr.8820

good to see you back thacounty!

Man, it feels good to be back haha.

Originally Posted by lefty11

Bro.....my intent was not to make you look stupid but merely trying to illustrate a point.


This is not about an extended service warranty. This is about a full warranty . Evidently you do not understand that my point was that Sprint should not charge for a fee for something that is covered under a full parts and labor warranty. Similar to a new car which initially has a bumper to bumper warranty which includes EVERYTHING excluding customer neglect or damage. After a certain mileage or months, the full warranty becomes a limited warranty or carries a deductible, but while under the full warranty, its all covered, even rattles and squeaks.... and as long as you take your car to a certified Ford service center, you will not pay a thing . Very simple. The point is it was MADE somewhere else but they stand behind what they sell . Ok? And I did tell Sprint that I did not want to drive 20 plus miles to a repair center , but they said the phone HAD to be looked at a repair center first, period. (unless of course I just send it to HTC) Not gonna argue this if you do not understand. The whole point is about Sprint standing behind what they sell. Hell I would have even taken a loaner phone and let them send it to HTC but they put it back on the customer. Sprint does not (unfortunately) do advance exchanges on EVO's until you have been to service center or had 3 bad units ( I may be incorrect on that figure) . A Sprint repair center however can authorize an exchange or advance exchange if you get them to look at the phone ( for a fee of course) .

Initially this was about being rooted and taking it back to Sprint but I mentioned something else and the peanut gallery came out.

And no, I am saying you should complain to wherever you bought the TV , not China , not Panasonic(as long as you are under your FULL warranty, meaning all parts and labor....
Most people do not buy things with the expectation they would have to send them back to a 3rd party (manufacturer) if they buy it new from a retailer . This is why they have RA's . And having managed a retail electronics business with a service department , I can tell you that EVERY manufacturer of equipment we sold took back everything under warranty as long as it had an RA and was legit. No limits on returns at all. This was every vendor , and they all stood behind the product, but as the seller , we also stood behind what we sold , as it is solid and moral business practice. We knew we would get credit back or new merchandise back in the end.I am not saying your company does not have limits it can ship back, but this is a negotiated aspect between vendor and retailer .

Additionally, my post said Sprint gets a nice little chunk of change from me every month. I have 5 lines with data, text , etc, and premium data on a few of those lines as all lines are smartphones. My monthly bill is a little over 200 with taxes and fees , not 200 for one phone. Not gullible . Just several lines . It was actually only about 180.00 until recently when Sprint changed the corporate discount program t certain lines only ( like Verizon)

Not trying to be a smart ass, but did you actually read the post or just glance at it?

Either way, it does not matter. I still have to pay 35 dollars if I dont wan't to send my phone to HTC and probably be without it for two weeks, and that , is my beef. I just believe if Sprint sells it, they should honor the warranty in their own repair facilities..PERIOD. I wonder if Sprint would disconnect me after a few months of me telling them if they want their monthly bill paid, they should go get the money from my employer since it comes from them first. and really it was not you that got my ire up but one of the Sprint techs who posted on here with an arrogant attitude and condescending remarks about customers and how he treats them according to the way they come in (upset because phone broke) . I am not only one here who has seen this with some of these guys, and it pisses me off knowing I am paying money to an ass with a crappy attitude to look at a phone and tell me the power button is inoperable . If you don't understand my point then let's agree to disagree but at least read the post the way it is written. And you might say you wont pay the 35 but you might find a bit of a roadblock on that now as they have gotten more stringent in the last 6 months, but it is a bit funny because ultimately it sounds like we feel the same way if you say you refuse to pay the fee also......I was merely trying to provide an analogous scenario to better explain my view point. And by placing it on here, if enough people were to see it and feel the same way, then maybe some day it would change back to the way it was before. I wasn't looking for sympathy or asking anyone her to pay my fee . I was merely expressing my view which is what most forums are for.

Ok, I understand what you are saying. I told you that. The fee sucks. The problem is that "good business practice" is just that. It isn't required. If you bring me a TV that you didn't get any extended plan on and it is outside of my return policy, I'm sorry but you have to talk to the manufacturer. I also can tell you without any questions at all, that there is a limit on how many blackberry's I can send back. Not sure about HTC evo's but RIM allows a certain number a month.

I would rather sleep than argue, I closed tonight, tomorrow I open, so I have no intention of continuing this. If you have more than one line, you have bargaining power. I always ask why I have to drive 60 miles to get it looked at. If they'd put a service center in my huge city then I wouldn't have to and I would gladly go. They can put you through, they just don't want to, makes them the same as the 35 dollar fee charging reps at the store. I read most of your post but I skimmed because you had some seriously long points.

I do agree. That is why I don't think that you understand what I'm saying. I am merely being devil's advocate to the point that Sprint isn't the manufacturer, which was the argument you seemed to stand behind. I am saying though that if they are a certified repair center then they shouldn't charge a fee, but I guess they have the right. If you post a tweet or something to Sprint, I will retweet it. In fact, I'm thacounty on twitter and immediately after we talked about this I tweeted to sprint that I saw a problem similar to this and I would change if this is how they act. You can check it out.

Last thing I will say is this. And you should agree because you managed retail. Not always does the employee represent the store. There are always a few bad apples, and for some reason it seems they can always find their way to the customer when there is a problem. Don't let the crappy employees ruin your idea of a brand. Unless they don't fix it when you complain, then they are asking for it.

[gadgetfreak]

I think this has gone far enough. Let's dial it down a couple of notches or it will be time to close this one down. Thanks!

[lkillen]

Originally Posted by gadgetfreak

I think this has gone far enough. Let's dial it down a couple of notches or it will be time to close this one down. Thanks!

Now we have the Thread Police?

Apparently, this is a conversation that was waiting to be had. That is a successful thread! Or is the controversy causing too much anxiety for you?

[Sunsparc]

Originally Posted by lkillen

Now we have the Thread Police?

Apparently, this is a conversation that was waiting to be had. That is a successful thread! Or is the controversy causing too much anxiety for you?

Considering he's a mod, I'd say he is the thread police. Not the best thing to say, given that piece of information.