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Originally Posted by Dr.8820
good to see you back thacounty!
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Man, it feels good to be back haha.
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Originally Posted by lefty11
Bro.....my intent was not to make you look stupid but merely trying to illustrate a point.
This is not about an extended service warranty. This is about a full warranty . Evidently you do not understand that my point was that Sprint should not charge for a fee for something that is covered under a full parts and labor warranty. Similar to a new car which initially has a bumper to bumper warranty which includes EVERYTHING excluding customer neglect or damage. After a certain mileage or months, the full warranty becomes a limited warranty or carries a deductible, but while under the full warranty, its all covered, even rattles and squeaks.... and as long as you take your car to a certified Ford service center, you will not pay a thing . Very simple. The point is it was MADE somewhere else but they stand behind what they sell . Ok? And I did tell Sprint that I did not want to drive 20 plus miles to a repair center , but they said the phone HAD to be looked at a repair center first, period. (unless of course I just send it to HTC) Not gonna argue this if you do not understand. The whole point is about Sprint standing behind what they sell. Hell I would have even taken a loaner phone and let them send it to HTC but they put it back on the customer. Sprint does not (unfortunately) do advance exchanges on EVO's until you have been to service center or had 3 bad units ( I may be incorrect on that figure) . A Sprint repair center however can authorize an exchange or advance exchange if you get them to look at the phone ( for a fee of course) .
Initially this was about being rooted and taking it back to Sprint but I mentioned something else and the peanut gallery came out.
And no, I am saying you should complain to wherever you bought the TV , not China , not Panasonic(as long as you are under your FULL warranty, meaning all parts and labor....
Most people do not buy things with the expectation they would have to send them back to a 3rd party (manufacturer) if they buy it new from a retailer . This is why they have RA's . And having managed a retail electronics business with a service department , I can tell you that EVERY manufacturer of equipment we sold took back everything under warranty as long as it had an RA and was legit. No limits on returns at all. This was every vendor , and they all stood behind the product, but as the seller , we also stood behind what we sold , as it is solid and moral business practice. We knew we would get credit back or new merchandise back in the end.I am not saying your company does not have limits it can ship back, but this is a negotiated aspect between vendor and retailer .
Additionally, my post said Sprint gets a nice little chunk of change from me every month. I have 5 lines with data, text , etc, and premium data on a few of those lines as all lines are smartphones. My monthly bill is a little over 200 with taxes and fees , not 200 for one phone. Not gullible . Just several lines . It was actually only about 180.00 until recently when Sprint changed the corporate discount program t certain lines only ( like Verizon)
Not trying to be a smart ass, but did you actually read the post or just glance at it?
Either way, it does not matter. I still have to pay 35 dollars if I dont wan't to send my phone to HTC and probably be without it for two weeks, and that , is my beef. I just believe if Sprint sells it, they should honor the warranty in their own repair facilities..PERIOD. I wonder if Sprint would disconnect me after a few months of me telling them if they want their monthly bill paid, they should go get the money from my employer since it comes from them first. and really it was not you that got my ire up but one of the Sprint techs who posted on here with an arrogant attitude and condescending remarks about customers and how he treats them according to the way they come in (upset because phone broke) . I am not only one here who has seen this with some of these guys, and it pisses me off knowing I am paying money to an ass with a crappy attitude to look at a phone and tell me the power button is inoperable . If you don't understand my point then let's agree to disagree but at least read the post the way it is written. And you might say you wont pay the 35 but you might find a bit of a roadblock on that now as they have gotten more stringent in the last 6 months, but it is a bit funny because ultimately it sounds like we feel the same way if you say you refuse to pay the fee also......I was merely trying to provide an analogous scenario to better explain my view point. And by placing it on here, if enough people were to see it and feel the same way, then maybe some day it would change back to the way it was before. I wasn't looking for sympathy or asking anyone her to pay my fee . I was merely expressing my view which is what most forums are for.
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Ok, I understand what you are saying. I told you that. The fee sucks. The problem is that "good business practice" is just that. It isn't required. If you bring me a TV that you didn't get any extended plan on and it is outside of my return policy, I'm sorry but you have to talk to the manufacturer. I also can tell you without any questions at all, that there is a limit on how many blackberry's I can send back. Not sure about HTC evo's but RIM allows a certain number a month.
I would rather sleep than argue, I closed tonight, tomorrow I open, so I have no intention of continuing this. If you have more than one line, you have bargaining power. I always ask why I have to drive 60 miles to get it looked at. If they'd put a service center in my huge city then I wouldn't have to and I would gladly go. They can put you through, they just don't want to, makes them the same as the 35 dollar fee charging reps at the store. I read most of your post but I skimmed because you had some seriously long points.
I do agree. That is why I don't think that you understand what I'm saying. I am merely being devil's advocate to the point that Sprint isn't the manufacturer, which was the argument you seemed to stand behind. I am saying though that if they are a certified repair center then they shouldn't charge a fee, but I guess they have the right. If you post a tweet or something to Sprint, I will retweet it. In fact, I'm thacounty on twitter and immediately after we talked about this I tweeted to sprint that I saw a problem similar to this and I would change if this is how they act. You can check it out.
Last thing I will say is this. And you should agree because you managed retail. Not always does the employee represent the store. There are always a few bad apples, and for some reason it seems they can always find their way to the customer when there is a problem. Don't let the crappy employees ruin your idea of a brand. Unless they don't fix it when you complain, then they are asking for it.