Internet not working? Possible Fixes!!

[puff]

Originally Posted by ecker2008

Alternate Internet Fix (if nothing else helps):
1) Flash back to the stock Sprint rom (in upgrade forums)
2) Backup all data (contacts, etc) using a program like PIMBackup or something like that.
3) Do the ##RTN# (##786#) and enter your MSL.. then go to menu and reset.. hit ok and then ok again to reset the device.
4) Let the stock sprint custimizations run.. after they are finished your phone should automatically soft reset and then voila!

uhh... shouldn't step #2 be step #1... and vise-versa...

[ecker2008]

Originally Posted by puff

uhh... shouldn't step #2 be step #1... and vise-versa...

wow... your fast.. lol.. thanks for the correction.. i just fixed it!

[bigmoe88]

Originally Posted by ecker2008

I GOT IT!... ok, so finally i think i figured it out.. i was one of the people who could not get it to work after trying all of the methods on the first post, so this is how i did it... i tried hard reseting = didn't help.. i tried messing with the ##3282# and ##778# codes and values and nothing helped.. so i noticed that after the hard resets the values i put in were still there, showing that a hard reset doesn't do anything... so then i tried the ##RTN# reset and found that it changed back the original files, but it still didn't fix my internet.. so finally i flashed over to the stock sprint rom(found in upgrades forums) and then did the ##RTN# update again..so basically here is what you should do:

Alternate Internet Fix (if nothing else helps):
1) Backup all data (contacts, etc) using a program like PIMBackup or something like that.
2) Flash back to the stock Sprint rom (in upgrade forums)
3) Do the ##RTN# (##786#) and enter your MSL.. then go to menu and reset.. hit ok and then ok again to reset the device.
*** just so you know this reset will keep your internal storage.. nothing on that directory will get deleted***
4) Let the stock sprint custimizations run.. after they are finished your phone should automatically soft reset and then your done!

ps.. make sure your active profile is set to 1 (##3282# menu)

so this is what worked for me after nothing else does.. for those of you who still can't get your data to work try this and let me know if it helps..

Thanks guys for sharing and helping..

got my diamond today and did an online activation and everything but web worked, so i followed there instructions and now everything works perfectly!!! thanks!!!=D>

[ecker2008]

Originally Posted by bigmoe88

got my diamond today and did an online activation and everything but web worked, so i followed there instructions and now everything works perfectly!!! thanks!!!=D>

glad to see that it worked for you.. i think i may have found a good solution for the people who haven't had success with the one mentioned on the first post..... we'll just have to see if it works for others...

[etienne97]

Originally Posted by surferpr

Alright ppl after trying everything I could find including all the helpful advice I found here my diamond was still internet less any who this is what finally worked for me. I updated the prl from 60613 to 60614 check the forum its everywhere, entered prl update dialing ##prl# (##775#) after a soft reset whent to ##778# then data parameters where it says Rev. A change to disabled (I know, I know be patient) after this soft reset I had internet working, make sure to also have the mobile profile set to 1. Afterwards go to update profile (should work) then you can go back to ##778# and re-enable the Rev. A. My internet is now working like a charm! and it only took almost 3 weeks of tweaking and splitting hairs with sprint. BTW they know crap about this phone even one advanced tech told me to look for IOTA

dude... thanks... just like you i had tried everything

[Pirtle36]

I was having the same problem too. Doing this worked for me.

[wldthng842]

Originally Posted by Pirtle36

I was having the same problem too. Doing this worked for me.

This works for all devices. A RTN Reset takes all of the settings of the device and returns them to Sprint's Default when it is shipped. This should fix basically any errors in the device.

[thickhipsjuicylips@yahoo.]

Originally Posted by Wideawake

First off I spent an hour on the phone with tech support for them to tell me to try a IOTA in settings like on the mogul/touch but this did not work, so they told me they would have to call me back. This frustrated me so I decided to see if I could figure out what it was. Not saying this will work for all of you, but it did for me and now Im browsing with my new HTC Diamond!! Thanks to Rainfreak we have the most common issue with data services fixed!! If that doesn't work try the Update Profile option.
~mike


Most common fix for no internet!!! Thanks Rainfreak

1. Dial ##3282#
2. Click Edit and enter your MSL. (Call sprint for your MSL)
3. Tap & Highlight Active Profile.
4. Click Menu then Edit.
5. Change value to 1 then Ok, Ok again.
6. Click Yes to update the items then Ok to reset.

and/or

Try Start/Settings/System tab and click Update Profile.




UPDATE:: Can people with internet not working please post if they were able to activate online or not. I want to check a theory i have that mabey the issue is the esn's are not all logged into the online system and when the device is activate its not properly flagging the Hand Free to the device.....EDITED by PZZTGOTBAGZ

i also have the same problem i took my fone back 2 the store i purchaced it from they did a hard reset and wiped out allo f my data. i have sine taken it back 3 times and still no luck . my fone is flashed 2 cricket. i loaded a new rom so wen i go to check ##778# the password of 00000 no longer works this has been going on 4 4 months now and i paid $475 for my fone no contract. plz help if u can thx i also tryed ##32823 no luck . how can i find out the password?

[ecker2008]

did you try the ##RTN# method i posted on the previous page? it resets all your data (except Internal Storage) and should reset all your phones factory settings.. i dont know if this will work with non-sprint carriers, but this worked for me.. maybe give it a try if you haven't yet...

[Coop1979]

The instructions in the OP worked for me. Thanks!