Internet not working? Possible Fixes!!

[rainfreak]

Actually that makes a lot of sense. When I ordered the Diamond I ordered four of them for myself and three other people in my office. When they came in I of course turned mine on and started playing with it right away, checking out all the cool new features of my glorious Diamond. While I played with mine I called and activated all four phones.

When I was done three worked correctly and one did not. Yup, you guessed it, mine was the one that the data did not work on. So it would appear that if you get a Diamond and turn it on to play with it prior to calling Sprint CS to activate it, then you too will have issues with data.

Nice job on putting all that together.

[pzztgotbagz]

OK i think we have figured out this issues after talking to mike last night.......

1st scenario-- if device is powered on before being activated the device will be programed with default htc/sprint programming and custom user profiles will not be added to the device. IT looks to be able to fix this you can either do the fix found about with changing data profile and such or you could just do a ##786# -- master reset msl will be needed and it seems the activation token will be reset and this would allow u to activate properly.i have not personally tested this so if someone could test this thats device didnt work properly to begin with it would be helpful....ive also noticed another issue it seems that if u power on the device before u activate it clears a token or something on sprints network which wont allow u to activate the device online not sure if this is true or not but everyone i talked to that said they couldnt activate online had powered the device on prior to activating.

2nd scenario-- if device is never powered on and activated either online/over the phone it looks as if the device has a complete shut down while running customizations then boots up and does the hand free activation with sprint and everything seems to work well.

[etski]

Just got my diamond but hadn't read this thread yet, wish I had. While putting the screen protector on while doing initial charging, I accidently turned the phone on. Haven't tried activating yet, was just backing up my touch some more. Since it sounds like I screwed up the data just by having it turned on and letting customizations run since there was definitely an error in customization and it told me to call Customer disservice, I came here and found this thread instead.

My question. Has anyone tried the following procedure and do you think it would work.

1. Turn off my diamond
2. Go online and do activation.
3. Do a hard reset on the diamond and let customizations run.

Should this bypass the phone powered on problem? I hope so, please give me some thoughts. I probably won't wait more than an hour before I try this, so please give me some input soon if you can


thanx!

[etski]

oh well, couldn't wait. modified my proposed procedure and it worked so here's my suggestion for what to do if you turn on your phone before you activate it.

1) Write down your device id, MEID HEX: 123456789ABCD , either from underneath the battery or right off the box.

2) Put phone in airline mode (so network thinks its off)

3) go to www.sprint.com/activate and activate online

4) go to settings - system - clear storage - 1234 to hard reset

5) phone will hard reset and everything worked fine, actually rebooted twice more during the process. I tested by calling it, then after calling was working, I tested the internet. ALL GOOD!!!!

[Fuzzy Wuzzy]

Yeah my internet won't work.
I turned on the phone, let customizations run, and then activated it.
Then I flashed to Juicy's 2.4.
After that, I tried the method on the first page, but it still won't work.

[kevinb13]

worked great, thanks guys!

Edit*

Actually it did work the first time I tried. Now after a hard reset the setting is still at a value of 1 but I am getting a new error that states

Dialed #777

Cannot connect for an unknown reason. To check your connection settings and change them if needed, tap Settings. If the problem continues reset your mobile device according to your manufacture's documentation and try again.

Any idea?

[nttdemented]

Hmmm... I think I came close to this by accident but I also think I messed something up by accident. I was on the phone last night (got the phone yesterday morning) with CS and they were giving me all the my EPST info so that I could enter it (it was all blank). She didn't get the change 0 to 1 on active profile, I did but it didn't work. BUT! I think I screwed something up, while I was doing the steps as she direted me I changed the default profile info instead of Custom Profile 1.

Can someone tell me what they got on the Default Profile? I know the user name is <MEID>@hcm.sprintpcs.com and the HA IP addresses are different. Particularly I think the AAA Shared Secret was a bunch of ASCI characters...

Can anyone browse into their EPST settings and tell me what they got in there?

[rcjunkie]

HELP,
Just burned my first ROM ever on my first smart phone and can't get internet to work either. Some things I have issues with:

1. Hard reset, per page 83 of the owners manual, it doesn't work. How does anybody hard reset after installing Juicys latest ROM?

2. Try Start/Settings/System tab and click Update Profile is something I CAN"T DO. There is no UPDATE PROFILE under Start/Settings/System tab...HELP

Thanks!

[scidmail]

Just got my diamond in the mail along with one for my husband. I opened the box and pluged them into charge. I was waiting for him to get home to activate since the account is in his name. I turned one on, but turned it back off when it got to the screen alignment. (I hadn't read this thread) Am I going to have this problem now? Or does the problem only occur if you finish the set up and get into the device operations?

Barb

[rainfreak]

I think you will be fine as the phone did not actually load up to have a chance to get the data provisioning screwed up yet.