Internet not working? Possible Fixes!!

[rollrsk8ter]

When I try step 2 Start/Settings/System click update profile...

The profile update count not be completed..etc... Error code: 1012.

Thanks !

[rollrsk8ter]

Also ...In ##3282# ...I have no username

[puff]

Originally Posted by rollrsk8ter

When I try step 2 Start/Settings/System click update profile...

The profile update count not be completed..etc... Error code: 1012.

Thanks !

Just checking, you did remove the battery? Try removing it again for a few minutes...

Originally Posted by rollrsk8ter

Also ...In ##3282# ...I have no username

Do you know your MSL? If so, check and see if you can edit the Home Agents...
Also did you recently (like in the last few hours) activate this phone?

[Mali Mal]

i was having the same issue, but all i did was master reset the phone and then it worked fine, actually i had to master reset it twice (lol). But just press ##786#, then enter your master lock code (call sprint), then at the bottom hit menu and select reset. It will wipe out ur phone so just make sure u have everything backed up, most likely will work after that.

[puff]

Originally Posted by Mali Mal

i was having the same issue, but all i did was master reset the phone and then it worked fine, actually i had to master reset it twice (lol). But just press ##786#, then enter your master lock code (call sprint), then at the bottom hit menu and select reset. It will wipe out ur phone so just make sure u have everything backed up, most likely will work after that.

If you reset your device using this method (sometimes called RTN) you will prolly need to reprogram two values back into the device, the MDN and MSID - both of which can easily be programed in ##PST or ##MSL (where MSL is yur six digit MSL)

If you dont know your MSID and/or MSL you will need to call Sprint.

[rollrsk8ter]

Ok...here is what I just did: I did another hard reset, I then went in and put in my MDN and MSID...still getting error code 67 (1012 when I try to update profile). I then called Sprint and had them reset my vision id/pw, as they did that...I powered down and took the battery out for 25 minutes before I tried again...

Same errors.... UGHhh

[puff]

Originally Posted by rollrsk8ter

Ok...here is what I just did: I did another hard reset, I then went in and put in my MDN and MSID...still getting error code 67 (1012 when I try to update profile). I then called Sprint and had them reset my vision id/pw, as they did that...I powered down and took the battery out for 25 minutes before I tried again...

Same errors.... UGHhh

Man that sucks !!!

Did tech support check and make sure provisioning has completed w/ no errors?
Did you just do a regular hard reset, or did you do the ##786#? Did Tech Support 'reprov' data services?
It sounds like you know your MSL, do you know your vision username and vision password?

[rollrsk8ter]

can you assist more if I get the password... I know my vision username..

[rollrsk8ter]

Ok I just got of the phone with Sprint again.. this time for only 50 minutes.

I got to someone named Juana that seem to do more than everyone else. She had me actually put my username xxxxxx@sprintpcs.com in the user name field... and also had me update the AAA Shared Secret (Hex) .... rebooted and now I am getting a different error... error code 71. She told me that the updates she did could take up to a hour and she will call me back.

[puff]

Originally Posted by rollrsk8ter

Ok I just got of the phone with Sprint again.. this time for only 50 minutes.

I got to someone named Juana that seem to do more than everyone else. She had me actually put my username xxxxxx@sprintpcs.com in the user name field... and also had me update the AAA Shared Secret (Hex) .... rebooted and now I am getting a different error... error code 71. She told me that the updates she did could take up to a hour and she will call me back.

AAA Shared Secret is your vision password. HA Shared Secret should be set to the word 'secret'
Error code 71... weird. Lets double check those Home Agents... are they 0.0.0.0?