Internet not working? Possible Fixes!! - Page 17

donaldinc · #1 (**permalink**) 11-13-2008, 01:50 PM

All the fields in my data are blank as well. Been trying to speak to the tech reps for over 4 hours! They claim its a high volume of provisioning that is causing the lag and also outtage. Frustrating to say the least.

Are they able to provide the username, hex & ha value?

I have a Touch pro.

orlandoinsane · #2 (**permalink**) 11-14-2008, 11:26 AM

Hey All;

Well I have the same problems as all of you

I haven't managed to get data on my Touch Pro yet, despite doing the OP suggestions, and "working" with several sprint reps to try and reprovision my data connection. I noticed that the default username and password were completely different from my PPC6700, and managed to get a sprint rep to give me all the info for that u/p... even after setting it as account 1 and filling in everything, I got a error 67.

They claim that they are having a provisioning back log, and that they cannot guarantee as to when it will finally be resolved. The last representative said that it was on the network end and not the device, but I feel like it is all because the representative at the Sprint Store F**ked up my phone because he powered it on before changing the ESN info on the network...

What the hell should I do now? Request a replacement device?

**Success100** · #3 (**permalink**) 11-14-2008, 11:31 AM

Quote:

Originally Posted by donaldinc

All the fields in my data are blank as well. Been trying to speak to the tech reps for over 4 hours! They claim its a high volume of provisioning that is causing the lag and also outtage. Frustrating to say the least.

Are they able to provide the username, hex & ha value?

I have a Touch pro.

yeah they should be able to, in my particular case, because i Have an employee line. they couldnt recover the AAAHex secret(vision password), but a regular account they should just be able to give u the data parameters u need. I will tell you that there has been a few data outages related to provisioning that are still affecting alot of people

**hibby50** · #4 (**permalink**) 11-14-2008, 11:15 PM

im on a custom rom and this isnt workin... i just got it set up do i gotta flash back to stock?

ecker2008 · #5 (**permalink**) 11-14-2008, 11:34 PM

hibby50... if you tried the method on the first page and are having no luck, I found an alternate method that worked for me after having no luck with that method.. it is posted in this thread at post #100.. I'm not sure what page that is, but you should be able to find it. Maybe you give that one a go before flashing back to stock... Let me know if it helps!

**hibby50** · #6 (**permalink**) 11-14-2008, 11:38 PM

damn i had my phone set up perfectly just earlier today

pjmetzger · #7 (**permalink**) 11-15-2008, 12:04 AM

Thanks alot for the help.

Your fix has worked fine.
I exchanged my first Touch Pro because the
speaker sounded blown.

After 24 hours of no data access I called customer service
and was told that there was a complete data outage for anyone
who upgraded or exchanged a phone since about 3 pm on 11/14.
???
Then I was informed that there would be no data connection for the next four days.
I was also offered a call.

Also I was informed that a fix would be coming out for the Pro because
there is a software problem were once the Pro makes a wifi connection then it won't
connect to the sprint network unless hard reset.

**syanni85** · #8 (**permalink**) 11-15-2008, 12:06 AM

so i finally got it working!!!!!

I called tech support, and told them to reset my data. They said "i don't know what that means.... but i can have you turn off your phone, i'll take the data off then put it back on. then you'll turn on your phone"

WELL ISN"T THAT A RESET??? LOL so she did it and then i turned my phone on, still no data...

went into ##3283#, entered my MSL, the hit menu>restore. Rebooted the phone, then updated my profile and BINGO!

So i finally have data

Eric the Ricer · #9 (**permalink**) 11-15-2008, 12:14 AM

I just got off the phone with Sprint tech support, she gave my MSL to me as soon as I asked. But, it didn't work? She talked to HTC tech support and they said "bring your phone in and we'll reset it"

I don't get it, why doesn't the MSL work?? It's a 6 digit number right?

**syanni85** · #10 (**permalink**) 11-15-2008, 12:16 AM

Quote:

Originally Posted by Eric the Ricer

I just got off the phone with Sprint tech support, she gave my MSL to me as soon as I asked. But, it didn't work? She talked to HTC tech support and they said "bring your phone in and we'll reset it"

I don't get it, why doesn't the MSL work?? It's a 6 digit number right?

tell them to do what i describedin the post above... thats what worked for me