Internet not working? Possible Fixes!!

[wooster019]

I had the same issue. Wasted hours on phone with Sprint CS - even got to advance tech. Finally called back the next day and a CS rep had me pull the battery. Then she reset my internet account (took off my SERO plan and then added it again - according to an email I received). Afterward she had be do the update profile (which I was unable to do successfully previously). After she reset my internet I was able to do the profile update and the Internet now works just fine.

[pzztgotbagz]

I have made a revision to the first post....i activated my device online and never turned it on before i activated it....when i activated i turned it on and didnt have any issues with provisioning or data.

[budney]

I think you may be on to something. When I called to get my Diamond activated. The rep asked me if I turned on the phone yet. After I replied "yes", I heard a soft "oh" with a pause after. We got the phone activated, but I had no internet. Their must have been something in the activation instruction the rep saw to make her say that. If this is the way future PPC need to be activated, then HTC & Sprint need to put a insert or print on the protective film of the device "Do not turn on phone untill instructed by CS".

[rainfreak]

Actually that makes a lot of sense. When I ordered the Diamond I ordered four of them for myself and three other people in my office. When they came in I of course turned mine on and started playing with it right away, checking out all the cool new features of my glorious Diamond. While I played with mine I called and activated all four phones.

When I was done three worked correctly and one did not. Yup, you guessed it, mine was the one that the data did not work on. So it would appear that if you get a Diamond and turn it on to play with it prior to calling Sprint CS to activate it, then you too will have issues with data.

Nice job on putting all that together.

[pzztgotbagz]

OK i think we have figured out this issues after talking to mike last night.......

1st scenario-- if device is powered on before being activated the device will be programed with default htc/sprint programming and custom user profiles will not be added to the device. IT looks to be able to fix this you can either do the fix found about with changing data profile and such or you could just do a ##786# -- master reset msl will be needed and it seems the activation token will be reset and this would allow u to activate properly.i have not personally tested this so if someone could test this thats device didnt work properly to begin with it would be helpful....ive also noticed another issue it seems that if u power on the device before u activate it clears a token or something on sprints network which wont allow u to activate the device online not sure if this is true or not but everyone i talked to that said they couldnt activate online had powered the device on prior to activating.

2nd scenario-- if device is never powered on and activated either online/over the phone it looks as if the device has a complete shut down while running customizations then boots up and does the hand free activation with sprint and everything seems to work well.

[etski]

Just got my diamond but hadn't read this thread yet, wish I had. While putting the screen protector on while doing initial charging, I accidently turned the phone on. Haven't tried activating yet, was just backing up my touch some more. Since it sounds like I screwed up the data just by having it turned on and letting customizations run since there was definitely an error in customization and it told me to call Customer disservice, I came here and found this thread instead.

My question. Has anyone tried the following procedure and do you think it would work.

1. Turn off my diamond
2. Go online and do activation.
3. Do a hard reset on the diamond and let customizations run.

Should this bypass the phone powered on problem? I hope so, please give me some thoughts. I probably won't wait more than an hour before I try this, so please give me some input soon if you can


thanx!

[etski]

oh well, couldn't wait. modified my proposed procedure and it worked so here's my suggestion for what to do if you turn on your phone before you activate it.

1) Write down your device id, MEID HEX: 123456789ABCD , either from underneath the battery or right off the box.

2) Put phone in airline mode (so network thinks its off)

3) go to www.sprint.com/activate and activate online

4) go to settings - system - clear storage - 1234 to hard reset

5) phone will hard reset and everything worked fine, actually rebooted twice more during the process. I tested by calling it, then after calling was working, I tested the internet. ALL GOOD!!!!

[Fuzzy Wuzzy]

Yeah my internet won't work.
I turned on the phone, let customizations run, and then activated it.
Then I flashed to Juicy's 2.4.
After that, I tried the method on the first page, but it still won't work.

[rcjunkie]

HELP,
Just burned my first ROM ever on my first smart phone and can't get internet to work either. Some things I have issues with:

1. Hard reset, per page 83 of the owners manual, it doesn't work. How does anybody hard reset after installing Juicys latest ROM?

2. Try Start/Settings/System tab and click Update Profile is something I CAN"T DO. There is no UPDATE PROFILE under Start/Settings/System tab...HELP

Thanks!

[scidmail]

Just got my diamond in the mail along with one for my husband. I opened the box and pluged them into charge. I was waiting for him to get home to activate since the account is in his name. I turned one on, but turned it back off when it got to the screen alignment. (I hadn't read this thread) Am I going to have this problem now? Or does the problem only occur if you finish the set up and get into the device operations?

Barb