Anyone have tracking info for their Diamond Shipment? - Page 23

**eman** · #**221** (**permalink**) 09-16-2008, 07:35 PM

Quote:

Originally Posted by bionic1ball

Damn dude give them a break.
You know there was a power outage.
Just chill out you'll get your phone.
Had you been talking to me like that i would have disconnected you..

I can deal with the power outage. What I cannot deal with is that no one in the company has anyway to check on an order. What other company on this planet would tell you that. And then for a supervisor to tell me I should call UPS and ask them if they have an order for me? Do I even need to say more.
Like I said, I can live with the power outage. What I cannot live with is no one can tell me where my $500 order stands. It is not like I ordered $1 item. This may not be a lot of money to you but it is a lot to me and I would like to know that someone in the company knows where my $500 item is!

tacke · #**222** (**permalink**) 09-16-2008, 07:36 PM

Quote:

Originally Posted by eman

I just had a chat with sprint online. I know it is long but you will be amazed how dumb these people really are....Does anyone know where I can send this chat to in Sprint to see the service I just received? .

It's not the CS's fault. Give them a break.

**eman** · #**223** (**permalink**) 09-16-2008, 07:39 PM

Quote:

Originally Posted by tacke

It's not the CS's fault. Give them a break.

The rep told me people were on hold with tele-sales at 12:01 AM to order this phone. Who's fault is it that he told me this?

TheoO · #**224** (**permalink**) 09-16-2008, 07:41 PM

Quote:

Originally Posted by eman

The rep told me people were on hold with tele-sales at 12:01 AM to order this phone. Who's fault is it that he told me this?

the rep was telling the truth, i was on the phone with them at 1:30 am that night. when i talked to them they couldn't even put the order through until 7 that morning, due to it not being accessible in the system yet. and just so everyone knows, the warehouse is a dead zone to progress, because no data comes back out of the warehouse until it gets scanned.

edit: basically how the web order worked for everyone, just because you placed it at 12:01 it didnt post until the device was available in the system. which would have been around 7.

audiofx · #**225** (**permalink**) 09-16-2008, 07:49 PM

most of our problems are that sprint always over promises and under delivers. my problem is i was promised yesterday i would have my phone today. then today i hear that it was never shipped and the hurricane issues etc. I wouldnt be upset if they just told me the truth from the start instead of multiple reps with multiple lies. oh and no tracking number yet for me either.

**eman** · #**226** (**permalink**) 09-16-2008, 07:52 PM

Quote:

Originally Posted by TheoO

the rep was telling the truth, i was on the phone with them at 1:30 am that night. when i talked to them they couldn't even put the order through until 7 that morning, due to it not being accessible in the system yet. and just so everyone knows, the warehouse is a dead zone to progress, because no data comes back out of the warehouse until it gets scanned.

edit: basically how the web order worked for everyone, just because you placed it at 12:01 it didnt post until the device was available in the system. which would have been around 7.

Telesales is 24/7 by you?

TheoO · #**227** (**permalink**) 09-16-2008, 07:54 PM

Quote:

Originally Posted by audiofx

most of our problems are that sprint always over promises and under delivers. my problem is i was promised yesterday i would have my phone today. then today i hear that it was never shipped and the hurricane issues etc. I wouldnt be upset if they just told me the truth from the start instead of multiple reps with multiple lies. oh and no tracking number yet for me either.

does everyone know that these are level one reps your talking to, they are lucky to have access to their email, let alone whats going on in the warehouse

**eman** · #**228** (**permalink**) 09-16-2008, 07:55 PM

Quote:

Originally Posted by audiofx

most of our problems are that sprint always over promises and under delivers. my problem is i was promised yesterday i would have my phone today. then today i hear that it was never shipped and the hurricane issues etc. I wouldnt be upset if they just told me the truth from the start instead of multiple reps with multiple lies. oh and no tracking number yet for me either.

That is exactly my point. I spoke to 4 different people over the last 2 days and got a different story from every single one of them. Including my package was waiting to be scanned yesterday.

I have worked in retail and know about customer service. Sprint has absolutely none! I am not talking about the stores either. I almost feel like everyone I speak with is on their first day at the job. Even as you speak with supervisor's, they are just as uneducated as the rest of them.

I wish as educated customers would could do something about it but since we are such a small group of people they really do not care since the masses are pretty uneducated themselves and have even a lesser clue.