Diamond Release Speculation Thread - Page 63

neuteboomt · #**621** (**permalink**) 08-29-2008, 12:36 PM

The last I saw it was sometime in September. But I am not sure I want to give up my touch for this phone just yet. I am worried about the size of the phone.

mtkates · #**622** (**permalink**) 08-29-2008, 12:51 PM

Quote:

Originally Posted by drexappeal

FYI - Speaking from experience with Customer Service (as a QA Supervisor/Manager), 1st tier chat/email/phone reps have the Least amount of information out of anybody in Customer Service.

But, if they are saying that now, they must have updated information since a week ago they were telling me that the release date was not set but that it would be soon. Or, maybe they just make it up as they go along.

al3azim · #**623** (**permalink**) 08-29-2008, 12:53 PM

Quote:

Originally Posted by neuteboomt

The last I saw it was sometime in September. But I am not sure I want to give up my touch for this phone just yet. I am worried about the size of the phone.

It is the same size as the touch you have right now (in thickness) and actually not as wide though. Not sure why you would be worried about the size...

caleb02 · #**624** (**permalink**) 08-29-2008, 01:01 PM

i cant wait for the extended battery for it, i hope it is 3600mha since it should use the same battery as the touch pro. God i love big batteries.... i wish their was a 10,000mah battery for it, so lush and all that power.....

tcatnat · #**625** (**permalink**) 08-29-2008, 01:06 PM

Quote:

Originally Posted by caleb02

i cant wait for the extended battery for it, i hope it is 3600mha since it should use the same battery as the touch pro. God i love big batteries.... i wish their was a 10,000mah battery for it, so lush and all that power.....

LOL, then you'd have to carry your phone on a dolly.

**drexappeal** · #**626** (**permalink**) 08-29-2008, 01:10 PM

Quote:

Originally Posted by mtkates

But, if they are saying that now, they must have updated information since a week ago they were telling me that the release date was not set but that it would be soon. Or, maybe they just make it up as they go along.

Management may provide them with a certain amount of information and they may have information indicated in the system, but it doesn't always mean it's the most "accurate" or up to date. The information is only given on a need-to-know basis. When they say, "what's showing up in our system is September 2..." that's a "canned" response, if you will. They are doing the right thing (at their level) by only reporting what is showing, but that doesn't necessarily mean there haven't been changes from higher up in the chain (411 that is way above their heads).

That's why any information given out by a CSR, is not necessarily "b.s.," but they only report to the customer whatever information is given to them. Beyond that, unless they do their own personal digging/research, they don't know more than what is in front of their face (e.g. on the cpu, in the system, in a playbook, etc...).

cjbreisch · #**627** (**permalink**) 08-29-2008, 03:32 PM

FWIW, Just received this e-mail from Sprint Customer Solutions:

Dear Mr. Breisch,

Thank you for contacting Sprint Customer Service. I am glad to assist you regarding the launch of HTC Touch Diamond.

The HTC Touch Diamond handset will be launched as of September 02, 2008.
This launch date is approximate and subject to change.

Thank you again for contacting Sprint Customer Service. We appreciate your business.

Sincerely,
Sabatini S.
Customer Service Specialist
Sprint

jlechner · #**628** (**permalink**) 08-29-2008, 03:57 PM

This is from someone that would never EVER lie to me. They work for Sprint, they checked their list and here are the dates:

HTC Diamond: September 14th.
HTC Diamond Pro: October 19th.

Yes, this is for real.

bionic1ball · #**629** (**permalink**) 08-29-2008, 04:06 PM

Quote:

Originally Posted by caleb02

i cant wait for the extended battery for it, i hope it is 3600mha since it should use the same battery as the touch pro. God i love big batteries.... i wish their was a 10,000mah battery for it, so lush and all that power.....

thats funny! haha, you'd have like a loaf of bread phone LOL

**drexappeal** · #**630** (**permalink**) 08-29-2008, 04:52 PM

Quote:

Originally Posted by jlechner

This is from someone that would never EVER lie to me. They work for Sprint, they checked their list and here are the dates:

HTC Diamond: September 14th.
HTC Diamond Pro: October 19th.

Yes, this is for real.

Nice. Looks like, for the most part, I'm looking at the 19th (unless corporation 3rd party sales can order earlier - like the talks are about telesales w/ the Diamond).