Upgrade To Touch Pro Free!!

[airibis]

I hope with all this calling around I dont screw myself out of a TP

The guy said the online site is different from their dept, and that he is having his supervisor help him out with it; and will give me a call back when they find out more info.


Maybe i should have just let it be, and let the days pass by and see if it shipped


getting pretty worried


however, being its monday at 9pm

if they were to ship it out, they would have shipped it by now

which means its on its happy little way to my house.

and even if they did try to swap to a mogul, i would still have a TP in the mail and would just send back both moguls


woot *crossing fingers*

[xdanimalx]

Got mine today, thanks OP!

[BigDinCA]

Here's my confirmation email, guys. Sent within 5 minutes of my order. Note that they say 2-3 business days, but they ship UPS Standard Overnight. I assume that if your order is in early enough in the day at their shipping facility, you would see your new phone the following afternoon or evening. Standard Overnight with UPS just means sometime the following day. I assume Saturday and Sunday orders wouldn't even be shipped until Monday. I would also expect that (thanks to this thread alone!) they're good and busy, so chances are good that your phone doesn't ship until the day after you order it. That's just a guess though.

For everybody who's just blatantly lying about their phones being broken, note the end of the message, where is talks about sticking it to you if the phone has no issues. That's above and beyond the $200 they charge if you don't send the old handset back. I know they give you a range, but a few weeks ago when they were calling and hounding me about sending my previous Mogul in, the lady told me that these phones are $200 for failure to return.



Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ET89176
Wireless Phone Number: (XXX)XXX-1569

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 07101831450
Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.

[airibis]

Alright

I actually have real issues with my Mogul

however I must have found the worlds worst rep ever


For my HTC Mogul they are sending me a 6900

thats right

a TOUCH >

not a touch pro, not a touch diamond, but the standard HTC Touch

boy am I pissed, further more; it's on back order..... He said I will have to wait 7 - 14 days to receive my Htc Touch 6900...... and then pay 55$ and send in my mogul...


WTF..... WTF!!!! The touch was going for about 99$ along side the mogul which was selling at 249



I am more than pissed over this...


:-/ what do you guys recommend... I told the guy "Why a touch? it doesnt even have a keyboard... Thats why I paid all that extra money on a Mogul"

He then said that It may not be a touch, it may turn out to be another mogul.. and that they are on back order...... but "most likely will be the 6900"




I hope that I could fix this... cause I would be out my mogul, plus owe them 55$ for a refurbished 6900..... (I paid the extra money for the keyboard to begin with)


:-/ what a rough night

to top all of that off, my 2 year contract ended yesterday, February 1st....

You would think they would think over this and try to keep a customer, especially one that recently got off a 2 contract and could easily pick up and move to another network...


I guess we will have to see how this plays out...

[airibis]

Update

I feel awfully bipolar now haha

So it seems I have my Touch Pro coming in 2 days from my first attempt with "Self Service Replacement Phone Tools"


and then the HTC Touch (6900) from ecare;



so can I keep the TP, and send back the Touch and my treo?

what if I get 2 TPs?

[internetsith]

Originally Posted by Alpine-

We need a little more detail on the entire process you went through. The defect (or issue) that led to your exchange and how the reps handled it. Did they tell you they couldn't come up with a mogul due to supply?

Please reply with more details.

Log into your Sprint.com account and select self exchange, any excuse or reason to have the device replaced gets you a brand new Touch Pro sent out as it's replacement.

[rangness]

Originally Posted by internetsith

Log into your Sprint.com account and select self exchange, any excuse or reason to have the device replaced gets you a brand new Touch Pro sent out as it's replacement.

well yeah, but thats because they don't check and it automatically goes to that screen. how do we know later they don't qualify it as a reason for exchange? my mogul only has a white spot on left lower. otherwise works great. i know i've been posting this a lot but just feel hesitant.

[Oceana]

OK so what do i do exactly i have been reading different posts and not sure what to do.

I have the mogul but want the Touch diamond or the Touch Pro.
The Mogul is slow and it freezes up on me and i have to set the whole device for it to start working properly again and i have to go through the trouble of entering all my contacts into the phone. The phone's touch screen is messed up and i have calibrated it in Portrait, Landscape(right), and Landscape(left) and it does not correspond with the right thing i am trying to touch.


So i want a touch diamond because i am about to through this phone out the window of my car.

I have went to the sprint store and tried to get the to upgrade me for free but they said i havent had the phone long enough and id have to pay full retail price someone please help me I NEED THE DIAMOND i am willing to pay 30 bucks for the pro upgrade but it is not necessary.

[BigDinCA]

Originally Posted by rangness

well yeah, but thats because they don't check and it automatically goes to that screen. how do we know later they don't qualify it as a reason for exchange? my mogul only has a white spot on left lower. otherwise works great. i know i've been posting this a lot but just feel hesitant.

I'd refer you to my post from eartlier toniight, 6 up from this: if they get the phone back and determine that there is nothing wrong with it, you will be charged up to $125. Rest assured though; those white spots will only get worse over time and it is a known design problem with these phones. Sprint will not disallow your return just because it has white spots on the screen. If that's your only problem and you're happy with the phone, then why go through all of this amyway?

Originally Posted by Oceana

OK so what do i do exactly i have been reading different posts and not sure what to do.

I have the mogul but want the Touch diamond or the Touch Pro.
The Mogul is slow and it freezes up on me and i have to set the whole device for it to start working properly again and i have to go through the trouble of entering all my contacts into the phone. The phone's touch screen is messed up and i have calibrated it in Portrait, Landscape(right), and Landscape(left) and it does not correspond with the right thing i am trying to touch.


So i want a touch diamond because i am about to through this phone out the window of my car.

I have went to the sprint store and tried to get the to upgrade me for free but they said i havent had the phone long enough and id have to pay full retail price someone please help me I NEED THE DIAMOND i am willing to pay 30 bucks for the pro upgrade but it is not necessary.

First off - have you tried a soft-reset first? You don't lose all your data with a soft-reset. Secondly, you're talking about upgrading your handset, so you need to have it for at least a year for that to happen. Even after two years you won't get a free upgrade, you would only get $200 bucks off the price. This thread is specifically for returning defective handsets and finding out that most of them are being replaced with the Touch Pro. If a software update doesn't take care of your issue (you didn't specify which ROM you have) then go to page 2 of this thread and about half-way down there is a link to a Sprint site that sets up your return online. Be sure to thank the people on the posts, too.

[Oceana]

Originally Posted by BigDinCA

I'd refer you to my post from eartlier toniight, 6 up from this: if they get the phone back and determine that there is nothing wrong with it, you will be charged up to $125. Rest assured though; those white spots will only get worse over time and it is a known design problem with these phones. Sprint will not disallow your return just because it has white spots on the screen. If that's your only problem and you're happy with the phone, then why go through all of this amyway?




First off - have you tried a soft-reset first? You don't lose all your data with a soft-reset. Secondly, you're talking about upgrading your handset, so you need to have it for at least a year for that to happen. Even after two years you won't get a free upgrade, you would only get $200 bucks off the price. This thread is specifically for returning defective handsets and finding out that most of them are being replaced with the Touch Pro. If a software update doesn't take care of your issue (you didn't specify which ROM you have) then go to page 2 of this thread and about half-way down there is a link to a Sprint site that sets up your return online. Be sure to thank the people on the posts, too.

I have 6.1 WM
I know about soft resetting and when the phone has the freezing issues the first thing i do is soft reset. But the problem keeps persisting after that. so i have to Reset the whole device for it to work properly again. The screen also has a burn spot on it from the screen being too hot. And the Asurion thing do i have to have insurance on the phone?