Upgrade To Touch Pro Free!!

[Alpine-]

We need a little more detail on the entire process you went through. The defect (or issue) that led to your exchange and how the reps handled it. Did they tell you they couldn't come up with a mogul due to supply?

Please reply with more details.

[orionsbuckle]

Originally Posted by Alpine-

We need a little more detail on the entire process you went through. The defect (or issue) that led to your exchange and how the reps handled it. Did they tell you they couldn't come up with a mogul due to supply?

Please reply with more details.

i manage a sprint ASC(Authorized Service Center) And I upgraded to the 6900 months ago but kept my mogul laying around. So i simple filed an advanced exchange saying my phone randomly shuts off.

theres no way they are going to be able to disprove that unless they want to spend hours toying with my phone. i just want the touch pro and they dont have any more moguls to replace it with...at least not out here on the east coast.

[Churka]

Originally Posted by orionsbuckle

i manage a sprint ASC(Authorized Service Center) And I upgraded to the 6900 months ago but kept my mogul laying around. So i simple filed an advanced exchange saying my phone randomly shuts off.

theres no way they are going to be able to disprove that unless they want to spend hours toying with my phone. i just want the touch pro and they dont have any more moguls to replace it with...at least not out here on the east coast.

What is an 'advanced exchange'? Is it through sprint or asurion?
I have the insurance plan for sprint, the better one that costs more.

My mogul has physical problems and yesterday it totally messed itself or I have no idea how i screwed it up. The last thing I did was a week ago with ThrottleLauncher. I can't even connect to the sprint connection. My radio turns off itself and I can't turn it on.

[orionsbuckle]

Originally Posted by Churka

What is an 'advanced exchange'? Is it through sprint or asurion?
I have the insurance plan for sprint, the better one that costs more.

My mogul has physical problems and yesterday it totally messed itself or I have no idea how i screwed it up. The last thing I did was a week ago with ThrottleLauncher. I can't even connect to the sprint connection. My radio turns off itself and I can't turn it on.

if you have TEP $7 insurance for normal wear and tear or routine maintenence that is free. so they do an advanced exchange where you keep your phone and they order you a referbished one...well in some cases the phone is too old and they dont make it anymore so they have to replace it with the upgraded version of the phone. in this case with the mogul they are replacing it with a touch Pro...

[Calebz]

Originally Posted by orionsbuckle

if you have TEP $7 insurance for normal wear and tear or routine maintenence that is free. so they do an advanced exchange where you keep your phone and they order you a referbished one...well in some cases the phone is too old and they dont make it anymore so they have to replace it with the upgraded version of the phone. in this case with the mogul they are replacing it with a touch Pro...

Just took min in today for a series of problems it has been having.

They ordered me a refurb mogul. Should be here friday.

Customer service on the phone said the same thing.

Not a single person (and I have spoken to a bunch at sprint today) would even consider a Touch Pro upgrade unless I gave them $300.

At this point, after a 6600, 6700 and 6800, I am getting tired of both sprint and Audiovox/UTstarcom/HTC/whatever their name will be next week.

With exchange sync and a citrix client, the iPhone is looking better. And for the piss poor service I have received from sprint, it makes more sense that someone other than them should get my money.

[GREY.FOXX]

Originally Posted by orionsbuckle

if you have TEP $7 insurance for normal wear and tear or routine maintenence that is free. so they do an advanced exchange where you keep your phone and they order you a referbished one...well in some cases the phone is too old and they dont make it anymore so they have to replace it with the upgraded version of the phone. in this case with the mogul they are replacing it with a touch Pro...

I did some what the same I had 2 moguls, one of them I cracked the screen and told them my screen is cracked, they sent me a TP and I sent them my cracked mogul.

[Alpine-]

Originally Posted by orionsbuckle

i manage a sprint ASC(Authorized Service Center) And I upgraded to the 6900 months ago but kept my mogul laying around. So i simple filed an advanced exchange saying my phone randomly shuts off.

theres no way they are going to be able to disprove that unless they want to spend hours toying with my phone. i just want the touch pro and they dont have any more moguls to replace it with...at least not out here on the east coast.

Interesting. This lends a lot more credibility to the reports that Mogul back supplies are thin at many locations and TP's are being substituted. I started some more on this general topic of getting one exchanged here: http://forum.ppcgeeks.com/showthread.php?t=53255 Mod moved it to "off topic" for some reason.

[z06vette]

Thanks Orionsbuckle,

Received my TP today also. I received 2 batteries. What is that about.

[internetsith]

Originally Posted by Alpine-

We need a little more detail on the entire process you went through. The defect (or issue) that led to your exchange and how the reps handled it. Did they tell you they couldn't come up with a mogul due to supply?

Please reply with more details.

Log into your Sprint.com account and select self exchange, any excuse or reason to have the device replaced gets you a brand new Touch Pro sent out as it's replacement.

[rangness]

Originally Posted by internetsith

Log into your Sprint.com account and select self exchange, any excuse or reason to have the device replaced gets you a brand new Touch Pro sent out as it's replacement.

well yeah, but thats because they don't check and it automatically goes to that screen. how do we know later they don't qualify it as a reason for exchange? my mogul only has a white spot on left lower. otherwise works great. i know i've been posting this a lot but just feel hesitant.