[BigDinCA]

Here's my confirmation email, guys. Sent within 5 minutes of my order. Note that they say 2-3 business days, but they ship UPS Standard Overnight. I assume that if your order is in early enough in the day at their shipping facility, you would see your new phone the following afternoon or evening. Standard Overnight with UPS just means sometime the following day. I assume Saturday and Sunday orders wouldn't even be shipped until Monday. I would also expect that (thanks to this thread alone!) they're good and busy, so chances are good that your phone doesn't ship until the day after you order it. That's just a guess though.

For everybody who's just blatantly lying about their phones being broken, note the end of the message, where is talks about sticking it to you if the phone has no issues. That's above and beyond the $200 they charge if you don't send the old handset back. I know they give you a range, but a few weeks ago when they were calling and hounding me about sending my previous Mogul in, the lady told me that these phones are $200 for failure to return.



Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ET89176
Wireless Phone Number: (XXX)XXX-1569

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 07101831450
Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
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NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.