Upgrade To Touch Pro Free!!

[frazell]

I'm sure he means here for the advanced replacement.

http://www.nextel.com/en/services/se...olutions.shtml

[blackmagic352]

Originally Posted by frazell

I'm sure he means here for the advanced replacement.

http://www.nextel.com/en/services/se...olutions.shtml

i did this and it says replace with touch pro. we will see when it gets here and i will let all of you know.
this is what the email after says:

Defective Phone Information:
Model Name: REC UTSTAR PPC6800 SINGLE

Replacement Phone Information:
Model Name: UTStarcom Touch Pro

[glittler]

I got the same thing as blackmagic

[orionsbuckle]

Originally Posted by nuffstylez

How do u log on to e-ticket?? I am curious bacause i have a replacement coming and would like to track it but they gave me a confirmation number that starts with ERXXXXXX

E-Ticket is what i use in the store to file the paper work when i repair phones.

[Churka]

Ummm, I didn't really care about a keyboard or not because I use the SPB keyboard on my mogul's screen so I decided to call asurion and get a Diamond.


Phone Call:

Ring Ring

Press this button to do this, blah blah blah

On hold for less than a minute.

Asurion: Welcome to the goodburger, home of the goodburger, may I take your order.

Me: Yeah..... (I tell my story)

Asurion: We have to order the phone so we are offering some other devices instead so you don't have to wait.

Me: What are the choices

Asurion: Blah blah blah, TOUCH DIAMOND, blah blah blah

Me: I'll take the diamond, seems like a popular phone.

Asurion: 50 bucks please. You may add it to your credit card or sprint account.

Me: Sprint account

Asurion: Ok, I just made the order. You can choose free express shipping (1-2 business days) or $20 to have it here by Saturday.

Me: Free express

Asurion: You will get your phone, send the mogul back within 10 days.

Me: Thanks

Asurion: Bye



He also said that instead of just sending a phone and charger. They are sending the full box with accessories and goodies.

w00t!!!!!!!!!!!

[Degeorge]

see now before i read about all this, i was having a problem with my mogul because my ROM was (is) screwed up. tryed uploading a new one and hard reset and still no dice. so i called and got an eticket but the guy did say that it was a direct exchange mogul for mogul. Is it possible with all you people returning moguls they are fixing them and giving them to me or am i going to be nicely surprised on monday/tuesday and open up a pro? who knows. ill keep you guys updated. either way i got a new phone which will probably break again because ever since 6.1 came out my phone seems to **** itself.

[unclutchable]

Originally Posted by Churka

Ummm, I didn't really care about a keyboard or not because I use the SPB keyboard on my mogul's screen so I decided to call asurion and get a Diamond.


Phone Call:

Ring Ring

Press this button to do this, blah blah blah

On hold for less than a minute.

Asurion: Welcome to the goodburger, home of the goodburger, may I take your order.

Me: Yeah..... (I tell my story)

Asurion: We have to order the phone so we are offering some other devices instead so you don't have to wait.

Me: What are the choices

Asurion: Blah blah blah, TOUCH DIAMOND, blah blah blah

Me: I'll take the diamond, seems like a popular phone.

Asurion: 50 bucks please. You may add it to your credit card or sprint account.

Me: Sprint account

Asurion: Ok, I just made the order. You can choose free express shipping (1-2 business days) or $20 to have it here by Saturday.

Me: Free express

Asurion: You will get your phone, send the mogul back within 10 days.

Me: Thanks

Asurion: Bye



He also said that instead of just sending a phone and charger. They are sending the full box with accessories and goodies.

w00t!!!!!!!!!!!

Same exact thing with me, I got my Diamond in yesterday. However, it was already registered to some other guy's account... in Chicago. They're sending me my brand new replacement, it should be here in another hour or so.

I did mess around with the Diamond for a bit, and although it is nice, I REALLY want a full physical keyboard. What are the chances of them sending me a Touch Pro if I complain? I know they're on back order too...

Originally Posted by kimogent

you dont like palm's operating systems.......once your WINMO you dont go back! or at least not me. but on a diff note the ONLY palm phone i would ever consider is the Pre.

Not quite. The Palm Treo 800w comes with Windows Mobile.

[lodaccorp]

I have been dealing with some serious issues with my phone. I am honestly surprised it held out this long. back in April of 2008 i fell into a lake.

anyways, I just did the online replacement. Touch Pro is on its way..
Thanks for the heads up.

[Journeyjeans]

Whoah! And I thought I got lucky yesterday!

Except for me, they offered a Touch Diamond (Fine by me! Asurion, take this crappy Mogul BS)

I called retentions and complained about the white spot, keyboard, and general sluggish suckiness. The Rep herself turned out to be a past owner of the Mogul and agreed on all accounts. She said that the Mogul was backordered and probably wont be available again, and right now Asurion is offering Touch Diamonds and Treo800wx's as replacements. She was such a sweety. She even offered to give me a credit to cover the $50 Asurion deductible. (I called back to make sure. Yep, she did!)

Long story short, while they didn't offer me the TP, they DID offer me the Diamond and the 800wx. (I took the Diamond and lo and behold today I got it. SWEEEET! Superior in everyway. SERIOUSLY. The Mogul's a buttmuncher compared to this thing.

And yes, I have to update my profile to reflect my new ownership. Also, they offered me $150 to add a second line, on top of a normal phone rebate and special pricing. I've only been with Sprint for 10 months so....take that for what it's worth.

~Journey

[letsgoflyers81]

I just had my Mogul replaced. I went to a Sprint authorized repair shop the day before Christmas to put my order it. It took THREE WEEKS and they sent me another Mogul. I called to see if I could get anything else because it was taking too long but I didn't get anywhere. Now this new (refurb) Mogul has a huge light spot on the screen. Maybe I'll see if there's some way I can trade this in for a Touch Pro. It'd be nice.