Finally sprint agree to swap me from 6800 to touch pro when it release. - Page 5

EtherealRemnant · #41 (**permalink**) 10-06-2008, 03:18 AM

Quote:

Originally Posted by worldwide

Success!

Thank you for contacting Sprint. I am sorry for the inconvenience you
have experienced due to the handset problem.

As stated in the last interaction by previous representatives that the
handset is still under the manufacturing warranty. Therefore, I would
suggest you to please purchase the Touch PRO handset at the nearest
Sprint Store and we will send the return kit for the HTC Mogul through
e-care. Once this handset is returned to the warehouse the account will
be credited for the handset price. This way you will be charged only
the price difference of the handset.

The account will be credited for the handset in 1 to 2 billing cycle.
However, I would suggest you to please provide us the Tracking Number of
the returned handset and we will apply the credit of the handset through
e-care.

In addition to this, I can offer you additional $50.00 credit from my
side on handset upgrade. So, you need to purchase the handset at the
Sprint Store and after activating it just replay and we will apply the
$150.00 ($100.00 previous promised +$50.00 promised now) credit on the
account.

If you need any further assistance please write back. I will assist you
further.

Thank you again for e-mailing Sprint. We appreciate your business.

Sincerely,

Customer Service Specialist
Sprint

Umm... so basically, Sprint is going to PAY YOU 130 bucks to get the Touch Pro!?

**WorldWide** · #42 (**permalink**) 10-06-2008, 09:45 AM

Quote:

Originally Posted by EtherealRemnant

Umm... so basically, Sprint is going to PAY YOU 130 bucks to get the Touch Pro!?

Umm....if they wanna DO THAT TOO i'm not gon stop em.

**MrObvious** · #43 (**permalink**) 10-06-2008, 12:42 PM

No Sprint is taking $130 off of the price.

Raging Idiot · #44 (**permalink**) 10-06-2008, 01:41 PM

fun with numbers...

$580 (retail of pro as stated Sep.1)
$550 (retail of 6800 currently)

"you will be charged only
the price difference of the handset."

580-550 = $30

"In addition to this, I can offer you additional $50.00 credit from my side on handset upgrade. So, you need to purchase the handset at the Sprint Store and after activating it just replay and we will apply the $150.00 ($100.00 previous promised +$50.00 promised now) credit on the
account."

$150 - $30 = $120

So by my math you should end up with bottom line of extra $120.

Of course they need to clarify, as they said this rather open-ended, and possibly entirely wrong.

SkunkApe · #45 (**permalink**) 10-06-2008, 03:45 PM

after about 3 emails to ecare, i finally got them to crack and agree to let me replace my mogul to the touch pro once released. Will just have to pay the difference in price between the phones.

NxtGenCowboy · #46 (**permalink**) 10-07-2008, 10:50 AM

What email are yall sending to get them replaced...? What you saying?

I am on my 5th Mogul.. They keep telling me to swap it again or wait to pay for the touch Pro

SkunkApe · #47 (**permalink**) 10-07-2008, 11:45 AM

basically just told them all the problems ive been having with the phnoe (which is all true). Im on my 3rd one. The one ive had now is about 2 months old... and having freezing issues, and laggy as hell. Asked them if there was anyway i could replace the mogul with an upgrade, possibly the touch pro when released. I also mentioned in the email that i would really like to STAY AWAY from getting another mogul since it seems to be an ongoing problem with this phone

ehanhan · #48 (**permalink**) 10-08-2008, 02:39 AM

And to what email address?

SkunkApe · #49 (**permalink**) 10-08-2008, 10:30 AM

go to sprint.com, sigh in, go to "contact us" and there should be a link that says "e-mail" which would then go to ecare

BigDiesel07 · #50 (**permalink**) 10-08-2008, 02:52 PM

This is the email that I sent to E-CARE. All issues I said I experienced are true. Hopefully, they will decide to take the same route as some of you have experienced.

Quote:

I bought an HTC Mogul in January. I have been having non-stop probelms with the phone. The bluetooth is not functioning correctly. It takes 3-4 trys to connect my bluetooth headset before it pairs. Also, the device itself crashes constantly. In the middle of a text message, playing solitare, or even just being plugged into the charger, the phone will freeze up. I bought this phone under full faith that it would function properly without issues. I have insurance on this device, and have returned it everytime it has acted up. I am now on my 3rd phone in less then 12 months. I have come to expect good service and great devices from Sprint. I have been a loyal customer of Sprint for many years. I may need to look else where for mobile service if this issue is not resolved.