This is the email that I sent to E-CARE. All issues I said I experienced are true. Hopefully, they will decide to take the same route as some of you have experienced.
Quote:
I bought an HTC Mogul in January. I have been having non-stop probelms with the phone. The bluetooth is not functioning correctly. It takes 3-4 trys to connect my bluetooth headset before it pairs. Also, the device itself crashes constantly. In the middle of a text message, playing solitare, or even just being plugged into the charger, the phone will freeze up. I bought this phone under full faith that it would function properly without issues. I have insurance on this device, and have returned it everytime it has acted up. I am now on my 3rd phone in less then 12 months. I have come to expect good service and great devices from Sprint. I have been a loyal customer of Sprint for many years. I may need to look else where for mobile service if this issue is not resolved.
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