Known Verizon Issue with cracked outer casing

[escribzz]

Originally Posted by ROKWELL

hey, count me in for a cracked case!!!! =(
three different spots!
anyone have any problems returning after their 30 days with a upgraded radio!?

Verizon is not taking these units back after the 30 day mark. Most of the stress cracks happen after the 30 day mark. Its important to make it known to Verizon that there is an issue here. In fact they accused me of breaking mine... They had to take it to a store to inspect it. The store said its in perfect shape, but the only way I was going to get it replaced was through insurence. Make sure you buy the insurence with this phone until this is resolved.

As a side note the insurence company, said they serviced most phone service providers and Verizon is by far the worst when it comes to getting a phone replaced. "Any thing other then the phone being physically damaged, should be replaced by the carrier for the first year". Verizon always fights this, they said they hate working with Verizon.

[ROKWELL]

yeah, i made a claim a few months ago (bricked vogue) and i just got 3 hairline cracks on my phone now. called verizon and they said its asurion's problem. called asurion, they said i had to file another claim cuz it was physical damage which voids warranty!
this sh*t sucks! i guess i'll wait till my phone falls apart to file another claim! Or wait for the thunder or touch pro(?)!!!

[fredcatsmommy]

Originally Posted by ROKWELL

yeah, i made a claim a few months ago (bricked vogue) and i just got 3 hairline cracks on my phone now. called verizon and they said its asurion's problem. called asurion, they said i had to file another claim cuz it was physical damage which voids warranty!
this sh*t sucks! i guess i'll wait till my phone falls apart to file another claim! Or wait for the thunder or touch pro(?)!!!

try contacting utstarcom.com. They're aware of the manufacturer's defect; the only problem is you have to send it in. You might keep calling vzw; they told me to take it into a local store.

[flashbox]

Well i just got another crack in my new one. I called into my CSR and he is having it replaced again. I don't know why some people are having problems with this. My rep was the one that showed me the pics from the OP and he said it was a known issue.

[escribzz]

Most of the local stores do not carry replacements for these yet, so you must work with the 800 number. Flashbox, your rep needs to call someone at Verizon and share because I talked to 5 different people and all said there is nothing in the notes about this phone.

[flashbox]

Originally Posted by escribzz

Most of the local stores do not carry replacements for these yet, so you must work with the 800 number. Flashbox, your rep needs to call someone at Verizon and share because I talked to 5 different people and all said there is nothing in the notes about this phone.

I will talk to him tomorrow.

[fuller45]

have had mine 2 weeks n no cracks.....lets hope none ever...

[NYC Guy]

Mine just cracked after 3 weeks directly under the volume slider on the left side. I handle my phone with kid gloves and it is always in a carrying case or the pouch that comes with the phone. I fully expect to have a battle with Verizon on this obvious latent defect in the manufacturing of the white casing.

[NYC Guy]

By the way, has anyone swapped out the Verizon housing for the black Sprint rubberized housing yet? I found an eBay auction where someone is selling the black CDMA housing.
http://cgi.ebay.com/HTC-Touch-Sprint...QQcmdZViewItem

[NYC Guy]

The manager I have dealt with at Verizon swapped out my cracked case 6900 for a new one today without an argument and apologized for the problem.

In addition, he forwarded to the Verizon Wireless Quality Assurance department an email I had sent to him the other day with the URL's for all of the online discussions taking place on both this forum and also Howards Forums regarding the cracked white cases.