Got it FREE - Sending it back - Going Back to Palm

jimt29 · #1 (**permalink**) 12-15-2007, 01:04 AM

Got my 3rd Touch this week. Have not/can not sync using ActiveSync 4.5 and Outlook 2007(trial version).

Tried everything known to man. Unloaded Norton, Windows firewall, and Sygate firewall.

Uninstalled and reinstalled many, many times. Tried many suggestions. I get that 85010014 error and no syncing. I have moved files from my hard drive to the Touch and they played on the mobil player fine but no contacts or appointments will sync.

One thing I am aware of and can't remedy. I had Outlook97 installed when I installed Outlook 2007. I uninstalled Outlook2007 then Outlook97 then reinstalled Outlook 2007 but I fear the damage was done and I don't have the expertise to hack my registry.

I have spoken with Sprint advanced technicians: Herman, Grace, John, Eric, Tina, Terri, Venus, Luke, johnathan, John, Lisa, Anette, Jolannda, Jay, Josh, Paul, William and other that I didn't bother to get their names. Last Friday I was on the phone with Herman from a little after 9:00pm till past 3:00am Saturday morning. This after spending a couple of hours earlier with a different tech. Nothing worked.

The best/worst part: I'M SENDING IT BACK AND I GOT IT FOR FREE!

My little old Samsung I500 Palm just works. I press the button and it syncs my contacts and appoints just fine.

So good by Touch and hello again Palm.

storino03 · #2 (**permalink**) 12-15-2007, 01:16 AM

Okay, have fun with the old-dated Palm.

--James

cortez · #3 (**permalink**) 12-15-2007, 01:44 AM

it's unfortunate you had trouble with ActiveSync, the Touch and Outlook 2007; believe me i've had my share of "sync" issues with Windows Mobile devices and ActiveSync over the past few years. call me lucky or experienced, but i have always been able to resolve the sync problems. right now, i'm using Vista Home Premium, Windows Mobile Device Center, Outlook 2007, the Sprint Touch, the HTC Kaiser and the HTC Trinity and they all sync everytime i connect them to my vista laptop (hopefully i didn't just curse myself!). i also sync the Sprint Touch and Kaiser with my corporate WinXP laptop, again without any issues.

i'm curious to know what operating system you're using? also, did you have an opportunity to try syncing with Outlook 2003? and finally, did you have a chance to try syncing your Sprint Touch on another PC? if you haven't already shipped the device back to sprint, consider reviewing your steps to make things work and re-read any searched sites and then give it a go one or two times on Sunday to see if you can get it to work. if not, then by all means, go with what works for you...

good luck!

hippity.hoppity · #4 (**permalink**) 12-15-2007, 01:48 AM

Quote:

Originally Posted by storino03

Okay, have fun with the old-dated Palm.

--James

Why don't you try keeping that crap to yourself?

PalmOS is a lot better than WM6 in many ways and you'd have to be a fool not to see that. There's a reason why there's more than one cellphone being sold in the world.

jimt29 · #5 (**permalink**) 12-15-2007, 02:22 AM

Quote:

Originally Posted by cortez

it's unfortunate you had trouble with ActiveSync, the Touch and Outlook 2007; believe me i've had my share of "sync" issues with Windows Mobile devices and ActiveSync over the past few years. call me lucky or experienced, but i have always been able to resolve the sync problems. right now, i'm using Vista Home Premium, Windows Mobile Device Center, Outlook 2007, the Sprint Touch, the HTC Kaiser and the HTC Trinity and they all sync everytime i connect them to my vista laptop (hopefully i didn't just curse myself!). i also sync the Sprint Touch and Kaiser with my corporate WinXP laptop, again without any issues.

i'm curious to know what operating system you're using? also, did you have an opportunity to try syncing with Outlook 2003? and finally, did you have a chance to try syncing your Sprint Touch on another PC? if you haven't already shipped the device back to sprint, consider reviewing your steps to make things work and re-read any searched sites and then give it a go one or two times on Sunday to see if you can get it to work. if not, then by all means, go with what works for you...

good luck!

Operating system is Windows XP SP2. I have 3 desktop computers and 1 laptop running XP SP2 and the laptop, and 2 of the desktops can connect to the internet. For whatever reason when I tried to install Outlook 2007 on any other computer, after the install, I was directed to activate on line even though I had the activation code already typed in. When I continued the always got a "connection failure" So with 4 working computers I could only install Outlook2007 on one of them. I don't have a copy of Outlook 2003 to try.

I think the Touch is a great phone but if I can't sync appointments and contacts it just isn't for me.

I also have tried many suggestions from various sites but always ended up the same.

I think its the Outlook97/Outlook2007 problem that can't be fixed without a registry hack.

I can't restore back to before I installed Outlook 2007 for the first time either, no restore points that far back.

This is not a case of I want to switch back but I need a phone that has my appointments and contacts updated as needed.

Thanks for the kind reply, by the way.

sj808 · #6 (**permalink**) 12-15-2007, 03:12 AM

man... all these Touch problems I read about on here is too oblivious to I.

lucky me.

EtherealRemnant · #7 (**permalink**) 12-15-2007, 04:22 AM

Quote:

Originally Posted by hippity.hoppity

Why don't you try keeping that crap to yourself?

PalmOS is a lot better than WM6 in many ways and you'd have to be a fool not to see that. There's a reason why there's more than one cellphone being sold in the world.

Oh yeah?

I agree with him. Have fun with crappy PalmOS.

I will say though that I've had many problems syncing any device with Outlook 2007 and AS 4.5. It magically works now but I went through lots of fighting to get it to work. Can't quite remember what I did. Let's hope my computer doesn't ever crash on me lol.

nickm · #8 (**permalink**) 12-15-2007, 04:30 AM

I had the same problem with mine tytn. I did a Microsoft update and all was well. I tried for a couple of days. The update were downloaded to my computer with Microsoft auto update. I just decided to install them. After that AS started working on its own.

divxrippimp · #9 (**permalink**) 12-15-2007, 04:32 AM

WHY CANT ANYONE JUST USE MAIL2WEB!!! ITS FREE AND SYNC'S ALL DAY AND ITS PUSH....

unless there is some weird crap i dunno that you can do with activesync...

i hate outlook btw...

How were you on the phone will someone till 3am? in my part of the us (easter time) the tech support is closed at 1 am... unless im mistaken?

and what sorta tech would sit on the phone with you for 6 hrs?

nickm · #10 (**permalink**) 12-15-2007, 05:57 AM

If you are running AS4.5 then try this next

1. Backup the Outlook data file (export to a personal folder file).
2. Completely remove Outlook from the machine. Do this from the control panel, add/remove programs rather than the office disk.
3. From the original office disk, re-install Outlook.
4. Go to Settings, Control Panel, Mail, Show Profiles, delete your old profile and create a new one.
5. Start Outlook and import the file you originally exported in step 1.
6. Start ActiveSync on the PC and select File, Delete Mobile Device.
7. Connect to your mobile device ande create a new partnership - Voila ! Problem solved !

If your not running 4.5 yet, update it first.