Asurion replacing TP with TP2

[gianthobbit]

Originally Posted by erick10

Damn that sucks man. If I wouldnt of called Saturday morning and gotten a supervisor, I might have been out of luck. Call tomorrow and see what they say again. If not, ask for the SUPERVISOR SUPERVISOR SUPERVISOR. Ask the Supervisor if he can make an exception and send you a TP2 as your Touch Pro has given way to many problems. Thats my only idea I can give you.

Going to give it another try in the mourning. Going to insist that they honor the TP2 or Hero (speaking of which anyone actually get the hero?). Going to just move up the ranks until I get it. Wish me luck.

Also, anyone else that contacts Asurion if you can update us on weather they have the old TP in stock still etc.

[dee91]

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint PPC6850SP)

my friend just got off the phone from assurian they got the old touch pro and while its in stock they aint swappin for tp2... soz

[erick10]

Originally Posted by gianthobbit

Going to give it another try in the mourning. Going to insist that they honor the TP2 or Hero (speaking of which anyone actually get the hero?). Going to just move up the ranks until I get it. Wish me luck.

Also, anyone else that contacts Asurion if you can update us on weather they have the old TP in stock still etc.

If I were you, I wouldnt mention the Hero as that sounds like you are trying to take advantage of them. Also, dont call with the mentality that they should honor you with a new TP2 or Hero. Just be cool with the rep and Supervisor. Also a nice thing is to sort of laugh and be respectful. Tell them that you really dont want to pay $100 for a problematic TP and if instead he can get you a TP2 as a replacement as it is very similar device just without many of the Touch Pro problems. Im telling you bro and others with the same problem, be cool but repectful at the same time. The reps are the ones who are more of a pain, just ask for a supervisor nicely.

[erick10]

Originally Posted by dee91

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint PPC6850SP)

my friend just got off the phone from assurian they got the old touch pro and while its in stock they aint swappin for tp2... soz

My friend is about to call Asurion because his Touch Pros screen is flickering really weird. I think it might be the flexible but who knows. Ill post later what happens to him.

[dee91]

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint PPC6850SP)

remind him SUPERVISER the basic reps are real priks!

[rose1]

Hey 99accordv6, you said you were waking up early. Are you up?

[badbiggz]

im bout to call to c if i can get this tp with kb and chargen issues done...ima follow the tips from here and post back at 730 cst..wish me luck

[piscesjoey]

My phone is at the FedEx site literally 2 minutes from my house!

[marlboro_greens]

slept on this replacement deal...but i am going to try sometime today..im guessing they didnt open on sunday. how early do they open today?

[rose1]

Originally Posted by BALiens

My phone is at the FedEx site literally 2 minutes from my house!

ohhh ship!!!!!! It's almost about that time!!!!

Suddenly, I'm feeling sick... I think I'm gonna ask to leave work early and look for the UPS truck