Asurion replacing TP with TP2

[99accordv6]

I WANT SATURDAY SHIPPING lulz.

At least today I will be at a Halloween party, then Sunday I will be gone the whole day. Monday is most likely shipping day and I HATE waiting for them to ship to my house. It's always late UPS deliveries for me now. But at least I have to SIGN every single time and I know when I will get the TP2 when it's in my hands

[bishainc]

I've been living with the crappy keyboard malfunctions and huge oil slick on my screen because the local repair center wouln't fix it due to it being a cosmetic fix. Plus I didn't want to spend $100 on a replacement with the same problems.

Called this morning, had already been online to start a claim so the lady (black, if anyone cares) asks if I'm calling about the claim. I say yes, she goes through the motions and offers Blackberry xyz. I counter no thanks, I don't want to add the data package. She offers Treo, I say I need to keep my WinMo apps (which I do). She offers Snap at which I counter with the "but no touchscreen". She then apologizes but states that those are all the comparable phones available, only choice left is to wait 3-5 days for TP to be back in stock. End of conversation.

So I come here and take a little heart from the last few success stories and I call again. Wouldn't you know it, I get the same lady? She recognizes my last name since it's unique. I tell her that I went to the Sprint website and looked at the phones and thought the TP2 was a comparable phone. She puts me on hold for forever (2-3 min) and returns with good news: TP2 should here Tuesday, deductible on my Sprint bill. Thanks everybody!!!

[rose1]

Originally Posted by BALiens

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)



Hell yeah! Congrats yo! I'm tellin u this is the longest weekend ever waiting for Monday to come, and to make it worse, its raining here, all day long. "Just another manic Monday....", not this time!

Yeah man, it's raining down here in NC too. I think they get some kind of commission if they're able to get you to take a lesser phone than the TP2. Because they REALLY do not want to offer a TP2 as a replacement.

[99accordv6]

Why do people keep saying "It was a [insert color] person"?

Who cares what color they are! SOMEONE is doing their job to ATTEMPT to help you out.

Anyways, congrats on your new phone bishainc.

[99accordv6]

Originally Posted by rose1

Yeah man, it's raining down here in NC too. I think they get some kind of commission if they're able to get you to take a lesser phone than the TP2. Because they REALLY do not want to offer a TP2 as a replacement.

Actually, they get paid on customer satisfaction.

Same thing in the store, I used to get paid on customer satisfaction and how many phones I sold period. Not by selling a cheaper phone. A sale was a sale.

[bishainc]

Originally Posted by 99accordv6

Why do people keep saying "It was a [insert color] person"?

Who cares what color they are! SOMEONE is doing their job to ATTEMPT to help you out.

Anyways, congrats on your new phone bishainc.

Someone earlier in the thread had made a comment about a "mean black lady" or something along those lines. I was merely pointing out that the one I dealt with was actually quite helpful, I even took the survey and gave her high marks.

[kaaos]

ok i have a piece of small plastic missing from the top corner where most of you have the crack i believe. does this qualify as physical damage? also the screen is all scratched up

[99accordv6]

Originally Posted by bishainc

Someone earlier in the thread had made a comment about a "mean black lady" or something along those lines. I was merely pointing out that the one I dealt with was actually quite helpful, I even took the survey and gave her high marks.

No I dont mean to get you mad. I am just saying that you dont need to say color this and that lulz.

I encounter mean people everywhere I go.

[goldgrillshinin]

Finally Success.. Just got off the phone with them and after she tried to offer me the BB, Snap and Palm Pro I explained to her why they were not accecptable. She then tried to order me another TP1 and I declined cause all the refurbs I have had.. I asked to speak to a supervisor and the TP2 will be here on Tuesday or Wednesday. I have been reading these posts for days and all the success stories really helped me out.. And the fact that this is my 3rd TP1 in less than a month may have helped also.. Is it TUESDAY YET!!!!!

[brukdibuddy]

are they giving out a reffurbish fones or a new ones?