[bishainc]

I've been living with the crappy keyboard malfunctions and huge oil slick on my screen because the local repair center wouln't fix it due to it being a cosmetic fix. Plus I didn't want to spend $100 on a replacement with the same problems.

Called this morning, had already been online to start a claim so the lady (black, if anyone cares) asks if I'm calling about the claim. I say yes, she goes through the motions and offers Blackberry xyz. I counter no thanks, I don't want to add the data package. She offers Treo, I say I need to keep my WinMo apps (which I do). She offers Snap at which I counter with the "but no touchscreen". She then apologizes but states that those are all the comparable phones available, only choice left is to wait 3-5 days for TP to be back in stock. End of conversation.

So I come here and take a little heart from the last few success stories and I call again. Wouldn't you know it, I get the same lady? She recognizes my last name since it's unique. I tell her that I went to the Sprint website and looked at the phones and thought the TP2 was a comparable phone. She puts me on hold for forever (2-3 min) and returns with good news: TP2 should here Tuesday, deductible on my Sprint bill. Thanks everybody!!!