Asurion replacing TP with TP2 - Page 43

Isror · #**421** (**permalink**) 10-23-2009, 03:46 PM

Quote:

Originally Posted by SoCalSpecialist

so after sitting on the phone and speaking with 2 reps and a service manager i was able to finagle a TP2 to be shipped out and delivered to me by Monday, for a deductible price of $89.00.
the service manager had to be the NICEST customer service rep ive dealt with in YEARS! that guy was very very knowledgeable and very charismatic to my situation

[ b.s'd my way thru that convo the way my daughter tries to b.s me out of punishment ]

not bad..89 bucks for a $300+ device!

thanks for the heads up everyone!

Yep $89 that's what I paid for a deductible for my TP2 for Verizon as well, BNIB

99accordv6 · #**422** (**permalink**) 10-23-2009, 04:05 PM

My order was approved on the 21st, shipped out on 22nd at 12:15am but I didnt receive a confirmation email that it was shipped until this morning around 10:15 am.

It's only 1 state (4 hours) away from me but they said it is expected to get here on Monday the 26th.

I checked on UPS and it says 2 day shipping. Hopefully I get a Saturday shipment

JRockDetroit · #**423** (**permalink**) 10-23-2009, 04:07 PM

I legitimately broke my phone recently and was trying to deal with the issue until today. They offered the Curve and Treo Pro, but I insisted I wanted my Touch Pro (1) in return because of the better keyboard. After a short wait she offered the Touch Pro 2. It will be here tomorrow. I am glad some of us have been so lucky.

99accordv6 · #**424** (**permalink**) 10-23-2009, 04:10 PM

Update, I just checked UPS tracking again and my phone is only 1 hour and 35 minutes away in Maumee, Oh.

I wish I could drive there and pick it up lulz

99accordv6 · #**425** (**permalink**) 10-23-2009, 04:11 PM

Quote:

Originally Posted by JRockDetroit

I legitimately broke my phone recently and was trying to deal with the issue until today. They offered the Curve and Treo Pro, but I insisted I wanted my Touch Pro (1) in return because of the better keyboard. After a short wait she offered the Touch Pro 2. It will be here tomorrow. I am glad some of us have been so lucky.

Sweet, congrats on the new phone

dakidobf · #**426** (**permalink**) 10-23-2009, 04:17 PM

Quote:

Originally Posted by zion168

No luck on a call today. A black-sounding lady was very rude, flat out denied even any replacement phone. Said I'd have to go to the sprint repair center because I told her my keyboard wasn't functioning which was true and documented by sprint tech. Did you guys tell them you lost or damaged the TP?

A "black-sounding" lady? Seriously?

Vip3rV333 · #**427** (**permalink**) 10-23-2009, 04:18 PM

Quote:

Originally Posted by dakidobf

A "black-sounding" lady? Seriously?

Please, give it a break...

piscesjoey · #**428** (**permalink**) 10-23-2009, 04:23 PM

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Mines is in transit, I guess still moving through Tennessee lol, but I'm just wondering, if it says overnight shipping, then why the hell it isn't expected here until Monday? LOL

JRockDetroit · #**429** (**permalink**) 10-23-2009, 04:26 PM

Quote:

Originally Posted by 99accordv6

Update, I just checked UPS tracking again and my phone is only 1 hour and 35 minutes away in Maumee, Oh.

I wish I could drive there and pick it up lulz

Yo, I'm from Detroit too, have to see who gets theirs first haha.

Isror · #**430** (**permalink**) 10-23-2009, 04:34 PM

Quote:

Originally Posted by BALiens

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Mines is in transit, I guess still moving through Tennessee lol, but I'm just wondering, if it says overnight shipping, then why the hell it isn't expected here until Monday? LOL

If they do the express saver overnight, they won't deliver overnights on weekends most of the time.