Asurion replacing TP with TP2

[piscesjoey]

Originally Posted by erick10

Ive been calling twice a day since yesterday morning. So far...Not Successful. I thought I had it right now since the rep was really nice and offered me a Treo Pro, Snap, Touch and Blackberry. I told him I needed Windows Mobile and A touch screen and a Slide Out Keyboard. He said that the obly phone comparable phone he could offer me was ( I was waiting for the name TOUCH PRO 2) but bayem hit me with TOUCH PRO. Then I asked about the Touch Pro 2 but he said since it was out OOS he didnt even bother to offer it. Then I said If he could BackOrder me the Touch PRO 2 and said, !!!NO!!!.

I would keep trying, like someone said in this thread patience is a virtue with this.

[erick10]

Originally Posted by BALiens

I would keep trying, like someone said in this thread patience is a virtue with this.

Yeah bro, I will keep trying but this is taking for ever specially since I have a water damaged phone that is working at times lol. I dont know what to tell them now. I ran out of ideas lol. I will call around 8:30 pm Pacific time and also tomorrow at 7:00 am b4 I go to school.

[lfrp]

I think i was lucky then, because i called yesterday morning at 8 30 am and a guy answered and i told him i was having trouble with my tp and i needed to replace it, so he told me the 3 bad phone options available, and i said no, i want the tp2, and he told me to hold, for just after 2 minutes he said ok, tomorrow(today) will get my tp2, and now im playing with it ... now is that i see the benefit of paying $7 each month

[piscesjoey]

Originally Posted by erick10

Yeah bro, I will keep trying but this is taking for ever specially since I have a water damaged phone that is working at times lol. I dont know what to tell them now. I ran out of ideas lol. I will call around 8:30 pm Pacific time and also tomorrow at 7:00 am b4 I go to school.

Wow that sucks about the water damaged phone. The chrome bezel on my TP is broken on the bottom and now the whole phone feels like its basically falling apart in my hands

[rose1]

Here's my situation, my keyboard on my TP went out so I went to the sprint asc and asked for a replacement. They only offered the Snap, TP1 (again), Blackberry Curve and Tour. I asked about the TP2 and they said that it wasn't an option. They didn't say anything it being OOS. It just was not an option. I said, ok, I'll take a Blackberry Tour since it was the best out of the pack. Now I just found out that a Tour is not compatible with my SERO plan. They already ordered the Tour. What the hell am I supposed to do now? I refuse to accept another Touch Pro, and I will not take a lesser Snap or whatever garbage they have to offer. When they try to activate the Tour on my plan, I'm pretty sure it won't work.

[wjrandon]

Originally Posted by erick10

Wow how did you do it? I called again and they said the Touch Pro 2 was out of stock but if they were to backorder me a Touch Pro 2, then they would send me the Touch Pro since it is also on backorder. Im telling you man, I have no luck lol. I just hanged up on him.

I guess it's the luck of the draw. I didn't ask them for a Touch Pro 2 but I made it clear that I've had numerous problems with the original Touch Pro and debunked their attempts to which me to a lower status device. I wasn't ever given the option to wait on a backordered Touch Pro. Actually the rep I spoke when mentioned they weren't even stocking it anymore. He could have misspoke as in they're only out of stock.

[geomatiq310]

Originally Posted by RicoRich196

Yes..

and do we still need to pay the 100 dollars?

[puff601]

im in the middle of a claim on my alltel mogul and they keep telling me i will receive another mogul. do they really still have moguls??? it would b fine if the gave me a tp1 but i would love a tp2.

[erick10]

Originally Posted by wjrandon

I guess it's the luck of the draw. I didn't ask them for a Touch Pro 2 but I made it clear that I've had numerous problems with the original Touch Pro and debunked their attempts to which me to a lower status device. I wasn't ever given the option to wait on a backordered Touch Pro. Actually the rep I spoke when mentioned they weren't even stocking it anymore. He could have misspoke as in they're only out of stock.

Yeah I guess so. Do you guys recommend me to ask for the supervisor once I see I aint going no where with the Rep? I havent talked to any Supervisor yet.

Just got of the phone with Asurion. Touch Pro 2 coming saturday!!! Word of advice. Tell 'em "The rep you previously talked to was very rude and hung up on you." Work like a charm!!! Peace!!!