Asurion replacing TP with TP2 - Page 41

piscesjoey · #1 (**permalink**) 10-23-2009, 07:38 PM

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Quote:

Originally Posted by Vip3rV333

Quote:

Originally Posted by moosen34

Uhm... They did for me today, and a few other people

Maybe Verizon doesn't do it? Sprint does for sure as I was able to for sure...

Not surprised that Verizon wont allow no one to bill their deductible to their account. They're the evil empire of all phone carriers

puff601 · #2 (**permalink**) 10-23-2009, 10:01 PM

lol i think ur rite tho! it seems sprint does it all the time. i dont c any verizon users sayin it was added to their bill. i got verizon and sprint

piscesjoey · #3 (**permalink**) 10-23-2009, 10:06 PM

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Quote:

Originally Posted by puff601

lol i think ur rite tho! it seems sprint does it all the time. i dont c any verizon users sayin it was added to their bill. i got verizon and sprint

Any luck man finally nabbing a TP2? I called Asurion like 5 hours ago to re-reassure (lol) myself that my TP2 was shipped this morning, and she said yes it was, they got stock in today

m3xicanprid3 · #4 (**permalink**) 10-23-2009, 10:12 PM

i just claim mine but they offering me a bb 8330 so i guess i have to wait. i did it by web assurion.com any help wat do u guys thnk that i have to do? wait till tomorrow?

piscesjoey · #5 (**permalink**) 10-23-2009, 10:18 PM

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Quote:

Originally Posted by m3xicanprid3

i just claim mine but they offering me a bb 8330 so i guess i have to wait. i did it by web assurion.com any help wat do u guys thnk that i have to do? wait till tomorrow?

No call them! They will keep offering u a BB or Treo no matter how many times you check online

m3xicanprid3 · #6 (**permalink**) 10-23-2009, 10:23 PM

so if i cll thm they will offer me a tp2 or do i have to tell then that i wnt a tp2?

erick10 · #7 (**permalink**) 10-23-2009, 10:29 PM

Quote:

Originally Posted by m3xicanprid3

so if i cll thm they will offer me a tp2 or do i have to tell then that i wnt a tp2?

Mirra compa, if you call them, they will not offer you straight out a Touch Pro 2. Just have a nice smooth fluid conversation with them Explain nicely that those phones are not compatible with your phone. Then ask if there is another phone they can offer you with a SLIDE OUT KEYBOARD. If they dont mention the Touch Pro 2, thats the perfect time to ask. Now good luck from this point on. Thats where I have been stuck 2 straight times and im so pissed since I didnt ask for a supervisor.

m3xicanprid3 · #8 (**permalink**) 10-23-2009, 10:34 PM

orale well thnks for the help i will call 2morrow n c wats up... thnks

hyakku · #9 (**permalink**) 10-23-2009, 11:15 PM

Quote:

Originally Posted by erick10

Mirra compa, if you call them, they will not offer you straight out a Touch Pro 2. Just have a nice smooth fluid conversation with them Explain nicely that those phones are not compatible with your phone. Then ask if there is another phone they can offer you with a SLIDE OUT KEYBOARD. If they dont mention the Touch Pro 2, thats the perfect time to ask. Now good luck from this point on. Thats where I have been stuck 2 straight times and im so pissed since I didnt ask for a supervisor.

Completely untrue. If you actually have had legitimate problems with your TP and its been documented I feel that they work with you better. I didn't even have to prod towards the tP 2, my rep offered it right after I explained that I didn't want the treo pro and I asked her why I couldn't get another TP. She explained they were out, put me on hold, and came back and actually offered me the TP 2 and had to convince ME into getting it shipped.

I notice with alot of people that have had it done on the first try they have had a history of broken TPs and whatnot, not people in for the first or second time because they don't like their phone or think it gets hot. If you have real problems, it honestly shouldn't be this difficult and you shouldn't feel bad to speak to a supervisor (though you shouldn't have to) if you have legit problems.

Honestly though, I find it funnier that people are calling the TP a POS (especially those who don't even have a broken one but complain about programs freezing or something else that happens on all WM phone) but are demanding another one with a bigger screen and no flash. Ironic?

erick10 · #10 (**permalink**) 10-24-2009, 12:01 AM

Quote:

Originally Posted by hyakku

Completely untrue. If you actually have had legitimate problems with your TP and its been documented I feel that they work with you better. I didn't even have to prod towards the tP 2, my rep offered it right after I explained that I didn't want the treo pro and I asked her why I couldn't get another TP. She explained they were out, put me on hold, and came back and actually offered me the TP 2 and had to convince ME into getting it shipped.

I notice with alot of people that have had it done on the first try they have had a history of broken TPs and whatnot, not people in for the first or second time because they don't like their phone or think it gets hot. If you have real problems, it honestly shouldn't be this difficult and you shouldn't feel bad to speak to a supervisor (though you shouldn't have to) if you have legit problems.

Honestly though, I find it funnier that people are calling the TP a POS (especially those who don't even have a broken one but complain about programs freezing or something else that happens on all WM phone) but are demanding another one with a bigger screen and no flash. Ironic?

Well it depends what rep you get. So far as I have said, they have not told me I can gt a Touch Pro 2 as it is OOS. They will first tell you you can get the Treo Pro. Plus, I dont know how some of you are getting the Touch Pro replace for KB issues. Last time I was having KB problems, they sent me to a Sprint Repair Store. My legimate problem is Water Damage. I guess that Chlorine from the pool is messing with it lol.