Asurion replacing TP with TP2 - Page 10

BruceBanner · #91 (**permalink**) 10-21-2009, 01:56 AM

thanks for the vote of confidence skep, ill be excited to get it. sprints loss, ive tried numerous times with them since hero came out to early upgrade me so i can get it, and they wouldnt even though my upgrade is nov.1. no they dont get my contract renewed just yet, and i dont pay them for the phone, maybe they get some of it, but not all. and yes, my upgrade will be intact if a better phone comes along in the new, when im bored of the tp2, or like someone said ill flip it on ebay,use my upgrade on a hero and have some spare cash

eeprom777 · #92 (**permalink**) 10-21-2009, 02:08 AM

Happy Happy Joy Joy... TP2 on its way. Very nice lady answered my call. She offered the Treo and I told her its not the same.. She placed me on hold for 2 mins, counter offered with the snap, a curve and the tour. Told her none are near what the touch pro can do. I asked how come I just cant have another Touch Pro. She told me none available in their system, thats when I told her that the only phone close to the touch pro is the TP2. She asked me to hold and 3 mins later she told me a TP2 is on it way... Im off thursday yoo.. Happy Happy Joy Joy....

Isror · #93 (**permalink**) 10-21-2009, 02:16 AM

So far no joy they are trying to get me to a watered down Touch Pro with less ram...This is via Verizon though too

lostcausnjtown · #94 (**permalink**) 10-21-2009, 03:01 AM

I am going to try in the morning. I will report back.

erick10 · #95 (**permalink**) 10-21-2009, 03:11 AM

Quote:

Originally Posted by eeprom777

Happy Happy Joy Joy... TP2 on its way. Very nice lady answered my call. She offered the Treo and I told her its not the same.. She placed me on hold for 2 mins, counter offered with the snap, a curve and the tour. Told her none are near what the touch pro can do. I asked how come I just cant have another Touch Pro. She told me none available in their system, thats when I told her that the only phone close to the touch pro is the TP2. She asked me to hold and 3 mins later she told me a TP2 is on it way... Im off thursday yoo.. Happy Happy Joy Joy....

Did you do the claim first online and then call or you just gave them a call and went from there on. Im scared of calling and getting a person who is a dik and wont help. Im also scared of calling and teeling me a touch pro is on its way. That would be bad luck.

Isror · #96 (**permalink**) 10-21-2009, 03:15 AM

Quote:

Originally Posted by erick10

Did you do the claim first online and then call or you just gave them a call and went from there on. Im scared of calling and getting a person who is a dik and wont help. Im also scared of calling and teeling me a touch pro is on its way. That would be bad luck.

Don't worry I found that guy...He's having to put a call into the warehouse to get the TP2 blah blah blah might be able to get the Alltel TP1 blah blah blah...

Rollazn · #97 (**permalink**) 10-21-2009, 03:17 AM

Okay so you need insurance first right?

My situation is my phone keyboard is broken... I don't have insurance but is still in the warranty (11 months so far...) I'm on Sprint!

How would I go about getting a TP2? Do I have to add insurance first from sprint? Can you even do that? Last time I remember something about after a couple of months you can no longer add insurance.

Thanks for the help in advance!

erick10 · #98 (**permalink**) 10-21-2009, 03:24 AM

Wow to my bad luck. I tried to do my claim online and I got this message, "We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you." Damn isnt this when they ask you for you to Mail them a copy of your ID and some other stuff? What do I do?

Isror · #99 (**permalink**) 10-21-2009, 03:26 AM

Quote:

Originally Posted by erick10

Wow to my bad luck. I tried to do my claim online and I got this message, "We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you." Damn isnt this when they ask you for you to Mail them a copy of your ID and some other stuff? What do I do?

lol you are already in too deep, too late to waive off, either go big, or run for the hills...No but seriously, I had to call because they were out of my device, and all of the others they have been offering aren't the same hardware configuration...At one point one of the managers tried to tell me that I could call HTC and pay to upgrade the old Verizon TP1's ram

draganjr · #**100** (**permalink**) 10-21-2009, 05:25 AM

Does anyone know if HTC will replace TP with a TP2 under their warranty? I got my TP from Asurion back in June of 2009 because my youngest son broke the screen. But my replacement was a NIB TP but the Navigation Controls are missed up. I never used the Nav. Control but my wife found that it was not working. I sent an email to HTC about it and I called Asurions, waiting on a call back. What do yall think will happen?

Thank you

PS I did not see this post before I started the process of calling both HTC and Asurion.