Asurion replacing TP with TP2 - Page 11

SporkLover · #**101** (**permalink**) 10-21-2009, 07:33 AM

Quote:

Originally Posted by erick10

Wow to my bad luck. I tried to do my claim online and I got this message, "We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you." Damn isnt this when they ask you for you to Mail them a copy of your ID and some other stuff? What do I do?

Just call in. When they tell you Treo Pro, Snap, or Tour.... tell them you are not satisfied with the options.

Vip3rV333 · #**102** (**permalink**) 10-21-2009, 07:46 AM

Yeah I got it too, it supp to be a random thing aparently. Faxed my info yesterday and Im waiting for them to call me to verify. If I dont get a call 15 after 8 then im calling them and trying to get this going before they get a shipment of TP's today (???).

ibleedbloo · #**103** (**permalink**) 10-21-2009, 08:18 AM

I just called and got the "random" form that needs to be faxed to them. I am wondering if this is there way to slow down the process until they get more TP1s in. Did anyone else call this morning and not get the "random" form requirement?

Gh05t · #**104** (**permalink**) 10-21-2009, 08:26 AM

I have to fax in the form too. I don't think they're doing this to slow the claims down. I got was suppose to do this before but I got lazy and just did the it through sprints online advance exchange.

lostcausnjtown · #**105** (**permalink**) 10-21-2009, 08:34 AM

I just called and was offered the Treo Pro or the Tour. I said I did not want a blackberry or palm and before I could finish he said, "I can get you a TP2 which is an updated version of the TP." I said I did not know what that was but since it is and update why not cause I love my TP. Will be at my door tomorrow sometime.

Vip3rV333 · #**106** (**permalink**) 10-21-2009, 08:37 AM

Arg, well I called to check on the status of my verification and just got some snobby woman telling me Im slowing things down b/c thell call me when their ready... 24 huh? Great.

Gh05t · #**107** (**permalink**) 10-21-2009, 08:41 AM

Quote:

Originally Posted by Vip3rV333

Arg, well I called to check on the status of my verification and just got some snobby woman telling me Im slowing things down b/c thell call me when their ready... 24 huh? Great.

Hopefully when they call back they still tp2s. Damn I should have filled out my form before when I was suppose to.

lostcausnjtown · #**108** (**permalink**) 10-21-2009, 08:53 AM

Well I had tried at like 2:30 this morning but got that message on the net. I called at 7:26 A.M.(central standard time). Was on the phone less than 10 minutes.

**brownhornet** · #**109** (**permalink**) 10-21-2009, 08:59 AM

Your package is on time with a scheduled delivery date of 10/22/2009.

Tracking InformationTracking Number: Status: In Transit - On Time

Your shipment is moving within the UPS network and should be delivered on the Scheduled Delivery Date. A shipment can remain in this status until it is delivered. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9 a.m. and 7 p.m. to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.

What should I do if I'm expecting a delivery?
This is the most up-to-date information about the status of your shipment. For residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that it be delivered to a neighbor who will be home. Shipments that don't require a signature can be left in a safe place at the driver's discretion.

In Transit - On Time

Scheduled Delivery Date: 10/22/2009 Shipped To: , GA, US Shipped/Billed On: 10/20/2009 Type: Package Service: 2ND DAY AIR Weight: .90 Lb

eeprom777 · #**110** (**permalink**) 10-21-2009, 09:03 AM

Did you do the claim first online and then call or you just gave them a call and went from there on. Im scared of calling and getting a person who is a dik and wont help. Im also scared of calling and teeling me a touch pro is on its way. That would be bad luck.

I have the insurance plan and all I did was call them direct. I made it sound like I wanted a touch pro.. After she gave me all the other phones as an option, I just asked why cant I just get a touch pro... and I nicely told her that none of those phone can match up to what the TP can do. I didnt ask to speak to supervisor and she placed me on hold one last time and bingo!