Asurion replacing TP with TP2 - Page 12

lostcausnjtown · #**111** (**permalink**) 10-21-2009, 09:03 AM

[QUOTE=brownhornet;1250975]Your package is on time with a scheduled delivery date of 10/22/2009.

When did you place your order?

jdansng · #**112** (**permalink**) 10-21-2009, 09:04 AM

Quote:

Originally Posted by draganjr

Does anyone know if HTC will replace TP with a TP2 under their warranty? I got my TP from Asurion back in June of 2009 because my youngest son broke the screen. But my replacement was a NIB TP but the Navigation Controls are missed up. I never used the Nav. Control but my wife found that it was not working. I sent an email to HTC about it and I called Asurions, waiting on a call back. What do yall think will happen?

Thank you

PS I did not see this post before I started the process of calling both HTC and Asurion.

You should be able to get a TP2 if you call Asurion directly. They will try to offer you other devices, but just say none of them are comparable and they will eventually offer you TP2. Good luck!

kidmet · #**113** (**permalink**) 10-21-2009, 09:14 AM

Quote:

Originally Posted by eeprom777

Did you do the claim first online and then call or you just gave them a call and went from there on. Im scared of calling and getting a person who is a dik and wont help. Im also scared of calling and teeling me a touch pro is on its way. That would be bad luck.

I have the insurance plan and all I did was call them direct. I made it sound like I wanted a touch pro.. After she gave me all the other phones as an option, I just asked why cant I just get a touch pro... and I nicely told her that none of those phone can match up to what the TP can do. I didnt ask to speak to supervisor and she placed me on hold one last time and bingo!

Got the document stuff. Pretty sure this is for people that have filed a claim before.

lostcausnjtown · #**114** (**permalink**) 10-21-2009, 09:17 AM

They did not even let me ask for a TP. They immediately said that they were unavailable.

**brownhornet** · #**115** (**permalink**) 10-21-2009, 09:24 AM

[QUOTE=lostcausnjtown;1250979]

Quote:

Originally Posted by brownhornet

Your package is on time with a scheduled delivery date of 10/22/2009.

When did you place your order?

last night around 8ish

kidmet · #**116** (**permalink**) 10-21-2009, 09:25 AM

Called back to ask about the out of stock problem, she wouldn't give me any information until my "documents" were in. No use in sending them in and paying $100 if I am not sure of the TP2 replacement.

ibleedbloo · #**117** (**permalink**) 10-21-2009, 09:29 AM

Quote:

Originally Posted by lostcausnjtown

They did not even let me ask for a TP. They immediately said that they were unavailable.

So, does that mean you are getting a TP2? What did they say after you were told they were unavailable?

tommydorns · #**118** (**permalink**) 10-21-2009, 09:30 AM

Wow, this sucks for me. On the warranty option I took a blackberry tour for a touch pro a few days ago. Then yesterday I see this thread

. I called them yesterday and told them i didn't like the blackberry and they are sending me a touch pro again. So hopefully I will be able to do this. So does anybody know how long you have to have a phone on your account before you can file an insurance claim?

xxthomasxx · #**119** (**permalink**) 10-21-2009, 09:33 AM

Quote:

Originally Posted by tommydorns

Wow, this sucks for me. On the warranty option I took a blackberry tour for a touch pro a few days ago. Then yesterday I see this thread

. I called them yesterday and told them i didn't like the blackberry and they are sending me a touch pro again. So hopefully I will be able to do this. So does anybody know how long you have to have a phone on your account before you can file an insurance claim?

I believe it is 10 days.

lostcausnjtown · #**120** (**permalink**) 10-21-2009, 09:36 AM

Quote:

Originally Posted by ibleedbloo

So, does that mean you are getting a TP2? What did they say after you were told they were unavailable?

They offered a Treo Pro or a Tour. Said I had both a blackberry and palm and did not like them. I also said how are they on the same level with my touch pro. I said the keyboard on both is exposed and that is not what I wanted. They offered me the TP2. I took it hand over foot.

Quote:

Originally Posted by tommydorns

Wow, this sucks for me. On the warranty option I took a blackberry tour for a touch pro a few days ago. Then yesterday I see this thread

. I called them yesterday and told them i didn't like the blackberry and they are sending me a touch pro again. So hopefully I will be able to do this. So does anybody know how long you have to have a phone on your account before you can file an insurance claim?

I have done it in as little as four days.